Shop in administration, faulty goods, want repair via manufacturer HELP

deanos

griffith31 wrote: »

Yea HDMI lead works properly. Its the one I use for another bit of kit. Never have any problems. The media player is fine aswell as checked in another TV, so its definitely the actual socket.

I can't see it being no more than £20 to get one anyway, which beats £80 plus labour.

Component socket yes, but automatic recognition from them, no. I think you lose a bit of quality aswell. Could be mistaken, but im sure you do. HDMI all the way for me

Now he tells me CC's are the root to all evil but I think next time this will be the way forward. :cool:

Component and HDMI are the same so no loss of quality

texranger

CoolHotCold wrote: »

Unfortunately your contract is not with Sony, infact under law they don't even have to offer any sort of service to you.

Your contract is with the shop, the fact that Sony will provide a warranty is nice of them, but it means they can write pretty much whatever they want into the small print as the warranty is onto of your normal consumer rights (see SoGA where your consumer rights are with shop purchased from).

So in short, no law will help you as your consumer contract is null and void (usually when a shop is in a administration), depending how far and how long ago etc etc it was purchased you may be able to return it to the shop (but I highly doubt it).

the TV is a Sony, which you bought from a retailer who went into administration, so how do you know if the retailer actually paid Sony for the TV.

its like you go into any retailer the goods are their property until paid in full, this also applies between retailer and supplier, so until the retailer pays Sony the goods belong to Sony, so you could fiund out your TV is still the property of Sony, although its very unlikely they will ask for this back.
by a warranty is given to you by the retailer who is no longer in business, so unless someone has agreed to honour any warranties then you dont have a warranty

paddyrg

deanos wrote: »

Component and HDMI are the same so no loss of quality

Component is analogue, HDMI digital, not the same thing at all.

Zandoni

Have you tried another HDMI device with your TV, sometimes HDMI can be a little problematic and it could still just be a setup problem.

If there is a problem with your TV there's no certainty that it's the actual socket, it could be a number of internal things.

Might be worth putting the TV back to its factory settings removing the power plug for a while then trying again.