-
False Advertising? Or Not?
I'm pondering something and wondered if anyone else can see my point here: I've been buying Limited Edition Collectable Action Figures from a company in America for the past couple of years. My first purchase directly from their store was in April last year. Prior to that I'd bought some of their figures from third party…
-
Home Sale to Vulnerable adult & cancellation rights
Home sale company sold a bed to 72 year old vulnerable adult (illiterate and medical health issues) which he says is larger than he wanted (introduded very uch into his limited living space), attempts to cancel were made within 7 days of bed delivered, company say can't cancel as statutory right related to receipt of…
-
investing money and problems getting it back
Hello Not sure if I'm posting this in the correct place but I invested money in a company several years ago and been having problems getting it back. However, the company now say they will pay repayments to me over 12 months to give me my money back. I'd prefer to get it back in one payment the way I gave it too them but…
-
Help cancelling an order with Archos
Hi All, I hope someone can point me in the right direction as I'm at a complete loss, I last night placed an order on the Archos website however this morning I noticed that the price has dropped by £30. I want to cancel my order and place a new one at this lower price, however I can't find any way to cancel my original…
-
Dr. Spafish - what to do?
I hope this is the right place to post this. I bought a loyalty card from Dr. Spafish and now all the shops have closed down and the website has disappeared. I assume they have gone bust but I can't find any information on how to contact the Liquidators. Does anyone know anything about them please? I know my loyalty card…
-
Chances of a Bike exchange
I purchased a specialized sirrus bike from the specialized store 8 weeks ago for £450. After 4 weeks I returned the bike as the right gear lever was broken, they repaired the lever and I took it away, however when I ride the bike the lever feels as if it's going to break again. I am also now aware that the bike is not…
-
Courier sent item to wrong house...
And they signed for it! They haven't posted a note or have contacted me about the whereabouts of the item. The shop offered me a refund but I really want my stuff and I dont want that thieving so and so to get it for free! They have said they will contact the courier service to see what house its at but if i go to the…
-
Hidden Private School Charges
Hello! Im not quite sure where to post this question, so I hope the admins will forgive me! Earlier this year, I had reserved a place for my son in Reception at a private school because the school nearest to my (then) address was not the best in terms of OFSTED ratings. However, I was lucky enough to find a rental property…
-
Online purchase refund still not issued after 2 months!
Hi everyone I purchased a t-shirt from an online t-shirt company in July, it said on the website they offer a no-quibble refund policy if its not right. It arrived and it was too big so i emailed them to ask if it was ok to return it. They replied and said it was fine if I posted the t-shirt back to them they would issue a…
-
Online shop refusing to give refund for 28 days
Hi all, been reading a while but registered today to post I wanted to ask some advice on this because it doesnt seem very legit, I bought a video card upgrade for my PC, replaced a 4850 with a 6870. Prior to the upgrade the PC worked fine and i cant remember the last time it crashed, with the new card i got varios video…
-
DW Sports Fitness Cancellation/Postponement problem
HI, I'd been a member of DW Sports Fitness for a while, but hadn't went for 3 or 4 months so at the end of August I went in to cancel my membership. I knew that I'd need to pay 1 months fees and that was fine, however, when I got there the guy explained that as I was on a student account, I could postpone my membership and…
-
Refund of on-line purchase using expedited delivery
Hi, I have just bought something on line using expedited delivery (cost £9 ish). I want to send it back. The seller is refusing to refund the expedited delivery. Under the distance selling regulations do they have to refund the full delivery charge?
-
Mobility Scooter and no spare parts.
Hi all, I got a mobility scooter from Betterlife just before Christmas last year and never really used it because I have been in and out of hospital most of this year. The model is a Centurion. Well I tried using it about a month or so ago and it kept cutting out. Well I contacted Betterlife and about two weeks ago they…
-
Bought from Chinese website masquerading as UK company, Do I have any rights?
I foolishly bought a laptop battery from UK-Batterys.co.uk without checking it was a UK based company. Alarm bells rang when the paypal receipt was from a Chinese name. In retrospect there where several warning signs, no company address, paypal only. Having briefly read the DSR regulations I think I am not covered as the…
-
DSR: its 3 months & 7 days before return
Hardly any supplier sends their customers the required information (about their rights) and therefore most customers have 3 months and 7 days to reject the goods. http://www.legislation.gov.uk/uksi/2000/2334/regulation/11/made (3) Where a supplier who has not complied with regulation 8 provides to the consumer the…
-
New cooker received damaged and not working, what's the best approach?
I ordered a new dual fuel cooker on 8th Aug. Delivery was supposed to be about three weeks, but in the end it was delivered on 19th September. The packaging was undamaged but when we opened it there was a dent in the hob. I reported this to the retailer on the day of delivery and asked for an exchange. After a day or so of…
-
Reasonable time?
Hi I would like some advice please. I purchased a new LG direct drive washing machine in early September this year and last week it broke down. I called LG and they sent an engineer the next day. He examined it and said that the machines main computer system had failed and he had to send off for a new one. He said that it…
-
Laura Ashley Sofa
I recently purchased a Laura Ashley Sofa bed online. The item was made to order and delivered to me about 3 weeks ago. However the sofa is awful, it is way to hard to be comfortable to sit on for more that half an hour at a time. This was not apparent initially as the cushions were very plump and took time to settle and…
-
Sony Digital Camera Faulty out of Warranty - What rights do I have?
Hi, I purchased a Sony W320 Digital Camera from Tesco Direct in May 2010 (17 Months). I went to use my camera the other day and it has developed a fault and is unusable. I have looked after the camera very well (looks like new) and have always kept it in a case. I turned the camera on, took a photo and the view screen…
-
Washing Machine faulty Main Board 15 months - my rights?
Hi there, Basically i have a Indesit washing machine that was purchased in July 2010 - so 15 months old. Its developed a problem by where it turns itself on! Press the power button on the front to turn it off and within about 30 seconds it will turn itself back on! My dad is a washing machine service engineer for a major…
