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Ex Display Kitchen & Appliances - Consumer Rights
Hello, I have just got myself a bargain ex-display kitchen including oven, extractor, washing machine & was wondering where I stood legally if there was a problem. The sales man said its sold as seen no warranty. What about manufactures warranties would these still be valid? Thanks Ash
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Taking Haven To the small claims court, advice appreciated
I'm currently taking haven to the small claims court for misleading accommodations standards. Any help or advice would be appreciated. You can find out more about my issue Here And Here Thanks
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Orange preventing access to emails
Hi, i've posted on another forum to see if I can get my email account unlocked but wondered where I stand legally: Orange have locked my email account as they say i've gone over my limit a few times and am now classed as a 'spam originator'. In truth they have only told me this time it happened that the reason they locked…
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Rights vs Tradesman
Background: Had my garden re-done recently by a local landscaper. The original quote changed as additional work was added / amended. Unfortunately we never had a signed contract. :o Also as my wife was mostly here, he managed to get several payments without receipts. I left a list which I expected to be completed before…
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"This part needs testing before a refund" (can take weeks)
To cut a long story short… You buy a flywheel or a sensor for a car from a motor factors. You fit the part and find it to be faulty. Fitting another part from somewhere else works fine. The motor factor says they cannot give a refund or credit until the part manufacturer has tested the part and this can take multiple…
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Very customer returns... injury caused by product
Hi all, I was hoping to get some advice on my rights regarding returning/claiming a refund on a product. I ordered a bra from Very.co.uk in May and hadn't had a problem with it although only wore it a few times. During the very hot weather a couple of weeks ago I was wearing the bra and when I took it off it literally…
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Issue with Holiday
Asking this on behalf of a friend. Couple and five-year-old booked 8 night holiday at a high street branch of a major travel company. They were asked to leave their room after 7nights as the hotel paperwork said that they had only paid for 7nights and that they would have to pay extra to stay for the 7nights. They had…
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Zavvi not supplied goods
Bought some items from Zavvi took payment on day of purchase. Still not dispatched 14 days later. Even though at the time of ordering, it stated in stock, dispatch within 24hours. Now this is not the first time. Also has previously happened with The Hut. You also cannot cancel the order because the system, states awaiting…
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Bunkhouse Cancellation - Deposit Lost?
Hi there, I was wondering if I could ask for some advice on a problem that we are experiencing. I'll try and tell the full story, so apologies if it's a bit long winded but want to make sure all the info is there! Every year, myself and a group of friends travel to a bunkhouse in the north of Scotland. We booked the…
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machine needle found in Primark shorts
Bought my daughter a pair of shorts in Primark - she got on her bike and discovered (after being pierced in the buttock!) a large machine needle in the back pocket. Have written to Primark head office and sent pics of needle and shorts - no reply so far. What do I do next? (Also - does anyone know if this is a health risk…
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Unwanted delivery from Germany & 700 euro bill!
I have received a delivery (and signed for in error) of a part for my motorhome from a company in Germany and Bill for 700 euros. I registered with the company’s on-line shop approximately two months ago, I recall checking the cost of the part / shipping & tax by adding to a shopping list. I am pretty certain I proceeded…
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John Lewis Faulty washing machine
Hi all, We've recently had an issues with our JL washer. An engineer came out to inspect it, found several things wrong with it, and decided that it would be uneconomical to repair. The machine is still under 2 year warranty. JL have agreed to replace the machine. My problem is they are trying to charge us to remove the…
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Curry's cover on consumables?
Purchased a laptop via Curry's, it been less then 12 months and already having problems with the batteries. Now although the laptop is covered under the 12 months warranty Curry's will not accept responsibility for the batteries provided I have read their 'terms and conditions' and it clearly states that 'non rechargable'…
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URGENT-help re eBay iPhone purchase
Hi guys I really need some sincere and valid advice. I won an auction on an eBay bid for a White iPhone, the phone was a gift to the seller and unopened. It arrived on Thursday and I got around to checking it out properly /personalising it yesterday. Everything else is fine however ; the camera freezes and I can't use…
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Returning Clothing
Hi, I brought a dress last weekend and worn it once (today). I've noticed in several places along the bottom hem the stitching has come undone, with the dress material starting to fray in those areas. I still have the tags and reciepts. The dress had plastic tags inside for putting on hangers. I have cut these off as they…
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Guarantee on my washing machine
Hi all hope this is the correct forum to post this I recently purchased a new washing machine which said it came with a 2 year free guarantee (one of the reasons we opted for this one) The guarantee paperwork has come through with one years free guarantee only. I want to write a response to them and send a copy of the…
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Identical items on same shelf at two different prices - two different views too!
Reading Martins blog about accepting an offer of a discount to buy faulty goods but then being denied other rights reminded me of something that happened to me the other week where I got spun a line and thought "hmmm that doesn't sound quite right". I was told that one very popular chain/group that is known for selling top…
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New Car Ordered. Now looking to Cancel order.
Hoping someone can give me some advice here. I placed an order for a new car on 29th May (2011) with a 36 month interest free deal through the seller, paying a £500 deposit with the balance of the deposit (£11,100) to pay 5 weeks before delivery (estimated to be Nov 2011 - that long because of a shortage of parts due to…
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Faulty used car - urgent advice please!
Hi all, Have posted re this before on motoring but hoped I may get a quick response here - we bought a Ford Focus (paid over 5k) from an independent dealer 5 weeks ago. It has a recurring fault (engine lights on, loss of power while driving, jolts and terrible mpg to boot) which they had an opportunity to fix on the 27th…
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Fault with a sofa! Help!
Hi, I was just looking for a bit of advice, I recently bought a sofa from Leeks and am having some issues with what I would say is a design fault. The sofa was only bought four months ago and I am getting no help from the company I bought it from. I have gone from the point of wanting to change it to now wanting nothing to…
