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DFS sofa bed cancellation
Hi everyone, I could really do with some advice on this. I'm in the process of buying a sofa suite and a sofa bed for the house I'm moving into. I took delivery of the keys and noticed that the room we had intended for the sofa bed is too much of an odd shape for it to work (just marginally too small). Given this I want to…
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Faulty Laptop Refund/replacement
Hi, this may go on for a while so get comfy. I bought a laptop from an online retailer 11 months ago and it developed a fault with the screen. I sent it back for their 'technicians' to look into repairing it, but the answer came back that it was irrepairble, so the set me up a new order for the same item, nice and simple,…
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Can you purchase a bed THEN change your mind...
Purchased a bed on 31.05.11 and have paid for it - delivery is scheduled for 05.07.11 so it won't have been dispatched yet. The company is telling us we have to pay 20% of the total bill (£1351) to cancel the order. Would this be normal procedure??
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HDNL Nightmare- Please help!
A big hello to all you MSE fourm dwellers- I have been a lurker on here for a while but could now do with some advice on HDNL- Home Delivery Network- the parcel delivery service of quite a few online retailers including argos :mad: Last Friday I ordered an IPAD 2 from Argos and they had it dispatched and ready to deliver…
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debt collectors HELP !!!!!
Hi everyone, Im hoping someone here can help me (im new here, long time reader, first time poster). Last August I took out a cineworld unlimited cinema card. £13.50 per month over 12 months was the agreement. Toward the end of February the marketing and PR department for cineworld announced that the unlimited price was…
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Retailer demanding more money after sale
Hi all, I recently purchased some flights from Opodo, and used a voucher code which American Express had sent me to get £35 off. Three weeks have passed, and I have just received an email stating that because I didn't use an American Express card to pay for the flights, they will either automatically charge me the extra…
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bad holiday mastercard refusing to help
Hi All we booked 1 week self catering in la rochelle france with a couple who live there and own this apartment. They describe it as relaxing, quiet, prestigious area. we told them by email (cannot find the email to prove this) we needed a complete rest after both suffering serios illness in recent years. because of…
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Can anyone tell me where I stand?
I booked an appointment with one of those photography sessions, which are free but you have to pay a deposit which you get back if you attend your appointment. The company then to cancel my appointment and rebook it. I told them that I was unable to do the later date. They told me that they could only refund me partially…
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legal advice about cavity wall insulation
Hi My nan and grandad live in and own a GFF. They own the free hold as well. They desperately need cavity wall insulation but unfortunately the man who owns the upstairs flat will not cooperate. He rents the flat out, refuses to pay any ground rent and even though my nan and grandad are willing to pay for the insulation…
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returns and refunds for online shopping
Hi i recently purchased two custom made bridesmaid dresses on a website called lightinthebox.com. I recieved the order as promised and cannot fault the quality of the dresses, However the colour of the dresses varys greatly to what is shown on their website. I messaged my concerns and said how unhappy i was with the…
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UK Pianos.co.uk
Hello everyone, Wondered if anyone could shed any light on the following situation I find myself in..... In late December 2010, I decided to rent a digital piano. I researched possible retailers and found UK Pianos, also trading as Music Talents Ltd based in Enfield. I selected the piano, paid my deposit and completed my…
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what are my rights
On 2nd April I purchased a road bike for £649 from a shop, in person. It was a bike that was at the end of its line, and thus had been reduced from £949. Within 4oo miles of cycling, and one day over two months, I have discovered a fault, which I believe makes it not fit for purpose. I know the company do not have any more…
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advice on getting a deposit back
Hello everyone i am looking for some advice regarding getting a deposit back of a pub. its my daughters christening in a few weeks and we wanted to book a pub for a buffet afterwards. my wife booked a nice little pub form us, where the bar manager mentioned that the booking system was off and we had to pay cash. my wife…
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what are my rights?
Hi all, I purchased from Amazon 2 anti dog bark collar kits priced at 3.75 plus postage each. I carefully read the description and i definatly ordered the kits including collar, antibark unit, battery, spray and instructions. what i got was 2 batteries. I have emailed them saying i would like the items i ordered. As an…
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Returning split trousers - what are my rights?
Hi, I hope I am posting this in the right forum. I bought a pair of trousers last week from Zara, wore them for the first time today and this afternoon they completely split along the seam of the crotch as I bent over to change my Son's nappy! Thankfully I was only at home at the time as otherwise that could've been VERY…
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Warning - Junction2Interors
I'm about to buy a replacement shower surround after mine got broken. It was put in by the previous owners of the house so I'm not 100% sure of the model. Having looked on the internet, I though I'd found the right one and a supplier - named above. I was all ready to place the order until I came across this in their terms…
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Help please?
Hi all I hope someone here may be able to help me? A few weeks ago, I bought some memory foam pillows from a company called https://www.yourbesteversleep.com. Have waited and waited, emailed when still no order came, no response. I then went back and checked the website, and silly me-there is no address, no phone number,…
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1st class trucking refund
I was wondering if anyone could help me. A while ago i was searching for training to become a lorry driver. so i looked through a few websites and ended up getting a call from 1st class trucking. It was the cheapest i could find at the time and the rep was answering all my questions ok. i was 20 at the time and since i…
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Material flaw on bicycle frame
At whit's end here, so I am hoping someone might help. It's a complicated story, so I will try to tell it briefly. If more information is required, please shout. * I bought an expensive bicycle in July 2007. * The dealer still exists, but no longer as a bicycle trader -- they only sell running stuff now. * The seat post…
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Royal Mail unusual delivery patterns...
I'm not sure if this is the right place to post it but I couldn't think of where it should go! Basically, each week we get virtually no post -in fact, normally no post at all - from Mon - Thursday. Then we got a heap of it on the Friday. Up until a few weeks ago we hadn't really thought much about it, but we started…
