what are my rights?

noody123

Hi all, I purchased from Amazon 2 anti dog bark collar kits priced at 3.75 plus postage each. I carefully read the description and i definatly ordered the kits including collar, antibark unit, battery, spray and instructions. what i got was 2 batteries. I have emailed them saying i would like the items i ordered. As an after thought i have re checked my order and followed the link to the sale page. They have now adjusted the item price to 60.00 odd pound. Looks like they have miss priced the item on line i have brought them after they realised i assume they have sent the batteries hoping i will not realise and upped the corrected the price where do i stand. Am i entitled to request the item i paid for at the price i paid it???

Outpost

What does an 'anti bark unit' do exactly?

PZH

noody123 wrote: »

I carefully read the description and i definatly ordered the kits including collar, antibark unit, battery, spray and instructions.

What did the order acknowledgement email state?

noody123 wrote: »

..what i got was 2 batteries.

What did the delivery note state?

noody123 wrote: »

Looks like they have miss priced the item on line i have b[STRIKE]r[/STRIKE]ought them after they realised i assume they have sent the batteries hoping i will not realise and upped the corrected the price

Highly unlikely - they would have emailed you giving you the option to proceed at the corrected price or cancel the order.

noody123 wrote: »

Am i entitled to request the item i paid for at the price i paid it???

That really depends on the order acknowledgement email (NB: YOU DO NOT HAVE A CONTRACT AT THIS POINT) and the despatch email/delivery note (Where the contract is formed)

PZH

Outpost wrote: »

What does an 'anti bark unit' do exactly?

I think it's a device that fits to the collar and sends a light spray of water/unpleasant substance everytime the dog barks to try to discourage it from barking.

Outpost

phoodless wrote: »

I think it's a device that fits to the collar and sends a light spray of water/unpleasant substance everytime the dog barks to try to discourage it from barking.

I hope it isn't something that gives the dog an electric shock. That sounds barbaric.

PZH

Outpost wrote: »

I hope it isn't something that gives the dog an electric shock. That sounds barbaric.

The electric shock ones used to be available but have now been banned (so I am led to believe)

I have a friend who owns a dog that is deaf and she tried to order an electric collar so that she could control him better and get his attention when she is out and about (think it worked with a key-fob sort of idea). But she got told that they were no longer available.

Outpost

phoodless wrote: »

The electric shock ones used to be available but have now been banned (so I am led to believe)

Good, glad to hear it.

pinkshoes

No electric shock collar required with my dog; he sat on an electric fence to do his business, and never made that mistake again!!

Becles

Noise devices don't work.

I bought a unit that makes a high pitched noise and put it next to the front window as I was sick of my dogs barking every time somebody walked down out street.

It worked for about two days, then they got used to it and just barked over the noise

gordikin

noody123 wrote: »

Hi all, I purchased from Amazon 2 anti dog bark collar kits priced at 3.75 plus postage each. I carefully read the description and i definatly ordered the kits including collar, antibark unit, battery, spray and instructions. what i got was 2 batteries. I have emailed them saying i would like the items i ordered. As an after thought i have re checked my order and followed the link to the sale page. They have now adjusted the item price to 60.00 odd pound. Looks like they have miss priced the item on line i have brought them after they realised i assume they have sent the batteries hoping i will not realise and upped the corrected the price where do i stand. Am i entitled to request the item i paid for at the price i paid it???

..link us up!