-
Swinton Home Insurance
Hi All, I've received a letter from Swinton Insurance saying that I owe them money and they are forwarding the case to a debt collector. Last year I was insured with Swinton. When renewal time came I agreed to their cover and then rang back and told them that I didn't want it as I'd got cheaper cover elsewhere. They, of…
-
Wedding dress issues
A friend of mine got measured for a wedding dress a few months ago, and had the fitting last week. They told her not to change weight from measuring to fitting. When she went for the fitting, the dress was a size 10 (she is normally a size 6-8), so was obviously too big for her. They told her it was her fault for losing…
-
www.contemporaryheaven.co.uk
I ordered a Koziol Silk Acrylic Clock in pink at the cost of £35.95 + postage.The item arrived, not really looking like the image online. I really wanted to like it and took it home to show my partner but he said it had to go back, and quite right really, its pretty awful. I also asked 3 other colleagues to give me their…
-
Royal Mail lost a parcel
Hi all... I sent something via Royal Mail (recorded) to someone on a well known classified forum, and after a couple of days got told they hadn't received it. I put the tracking number into Royal Mail and it stated that it's "is being progressed through our network for delivery" Well after 15 days it still said this so…
-
Hotpoint warranty issue.
We bought a new oven in January, by March the door seal has cracked up and by May it had disintergrated. I'd originally emailed them regarding the issue in March but unsuprisingly didn't get a response, today I've called them only to be told that the seal is not covered by warranty. Can this be true, i really don't believe…
-
Items missing from box - what can be done
Hi, looking for advice for a friend. Ill give you the basics: Bought a 5 piece saucepan set last year, put away, had new kitchen fitted and only just opened box. 2 missing. Bought from Debenhams in store, pans made by Prestige. Now discontinued. Debenhams have said as the box was sealed she needs to contact Prestige.…
-
Used car blown up after couple of months what are my rights? - long, sorry.
I bought a used car from a local dealer in March andit had ltos of faults so they agreed to sort them out as had a 3 month warantee, however after 2 weeks in the garage when i got it back most faults still existed so they let me trade i back in (for less than i paid obviously) and i paid a few hundred £ extra for a 52…
-
Website wont refund
Hello all My girlfriend ordered some photos to be blown up by a website, after uploading the photos and making the order she read some bad reviews and found that they were trading under other names...upon checking them out the address was a household, so she wanted to cancel the order, she tried a few numbers which didnt…
-
Faulty oven - Comet - Nightmare
Hi, Just wondering if some of you who are more knowledgeable than me can give me some advice on what to do. In short we bought n oven on-line from Comet end Jan 2011. It broke down around 20th May. Engineer came out and ordered a part and it took over a week to come back and fit. The oven broke down again the same day.…
-
Distance selling regs - refund of postage costs
I ordered some trousers for my daughter for school from an online uniform shop a couple of weeks ago, anyway to cut a long story short they didn't fit so sent them back special delivery within the 7 day time period. The shop received them back but have only partially refunded me £24, not the £27.96 I paid. When I queried…
-
Ticketmaster changing seats for Take That concert
I saw Take That at Sunderland on 31st May. I bought my top price seated tickets from ticketmaster in October 2010 when they were released. I selected standard delivery but they were never received. Ticketmaster reprinted the tickets for collection at the box office before the gig. It was absolute chaos when I went to…
-
Cash Refund
I bought 5 boxes of wood flooring from Storeys Carpets. I gave them my measurements and the man worked out how much I would need. I paid cash, the fitters fitted it and I am left with a spare box that hasn't been opened. They won't give me a cash refund. Are they allowed to only give me a credit note?
-
Faulty Laptop
Hi, Right. 16months ago I got a 3g contract with laptop deal. the laptop went faulty in April and I phoned up HP and they told me it was out of warranty. I rang 3 and got POP and turns out it was only 4 days out of warranty when it went wrong. I thought it was the charger so I got a new one and it worked for a bit then…
-
Cex screwed me over help!!
so i sold CEX £150 worth of games and dvds, a month ago they stated that payment had been sent and i would receive it within 3 working days. NOTHING. i have sent them 15 emails to date. And have received 2 of them just apologising then claiming they will get onto it...what do i do? these people are b****rds screwing people…
-
Website have taken my money & I have received no goods!
Hi, On the 30th May 2011 I place an order for a fancy dress outfit on Miss Saucy website, they proceed to debit my account for the £31.24 but I received no contact of when the goods would be shipped. Up until about 2 days ago it still said 'processing' on their site, no the website no longer works, all their contact…
-
Ticketline refusing to reprint standing Take That tickets...
I have 4 x £60 tickets for the Take That concert in Manchester on Friday. I have since moved from the address that I asked Ticketline to send these too. The tickets have been delivered and tracked to that address (not signed for). My old landlord is dragging his heels on forwarding my mail ( I still have payslips from…
-
TV Bracket not as described what can I do?
Hi all. I bought a TV bracket for mounting my TV onto the wall (See link 1 & photo below) But the bracket they have sent me is (See LINK 2 & photo below) with an adapter plate to fit my size TV, But the adapter plate has to fit onto the smaller plate making it much thicker/fatter & heaver than the one i hoped to receive in…
-
holiday
hi there, quick one for you. my friend booked a holiday on his credit card in his name and put 3 more people as guests. all the quest paid him there part for the overal cost. the holiday is based in uk at a caravan park. he has told us 1 week before we are going he is not going and he wont return our money. holiday company…
-
Wedding venue deposit
We have booked a venue for our wedding in August.Guests have booked and paid for rooms also.We went in on Friday to pay the remaining cost of the wedding,only to be informed that we may want to keep hold of our money at the time being as they are unsure of whether they are going to honour the booking due to financial…
-
courier damaged laptop in transit
Apologies if this is in the room discussion topic but as a long time MSE member, I felt it would be worth posting this as I need advice on what to do.... I recently had my laptop sent out to a company we work with to have some files installed on to it through a courier. On its return I found that the laptop had been badly…
