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    • Mistermeaner
    • By Mistermeaner 25th Apr 17, 9:30 AM
    • 2,388Posts
    • 3,005Thanks
    IRESA - refusing switch ; DO NOT USE!
    • #1
    • 25th Apr 17, 9:30 AM
    IRESA - refusing switch ; DO NOT USE! 25th Apr 17 at 9:30 AM

    My tale of woe; partly as a warning to others but also in case anyone has useful advice:

    Moved into new house (purchased not rented) 18th feb. House currently supplied by british gas - took meter readings, they matched the sellers and confirmed these with british gas

    A week or so after moving in get round to looking at bills etc.- used a price comparison site and selected IRESA on basis of price. direct debit set up.

    They took first direct debit payment in March

    As time goes on they still hadn't registered us, so couldn't submit meter readings (so still technically with british gas)

    Beginning of April IRESA take a 2nd direct debit payment (despite us still being with british gas)

    Finally 7th april email from IRESA asking for meter readings as they have now set up our account

    I duly tried to submit through their online portal, but this wasn't set up to allow this. I tried phoning and gave up after 20minutes on hold. Finally found an email address and sent the meter readings via email.

    Seeveral days later my online account updated with the gas reading but not the electric

    I tried phoning and emailing and using their online portal - all without success. I then got a message saying all my issues had been resolved - I checked the website ; nothing resolved!

    Due to the poor customer service and being unable to contact them I initiated a transfer to EDF (who I've used before and at least are contactable!). I cancelled my direct debit as I didn;'t want IRESA taking any more of my money (my account in considerably in credit given they have taken 2 monthly direct debits but only been supplying me for a couple of weeks)

    received a message from EDF yesterday saying that IRESA have blocked my transfer. Later in the day I received a stock message from IRESA telling me I need to set up a new direct debit with them.

    I have again tried to phone (pointless), I've emailed them and written a letter explaining I wish to move, they owe me money (although I will of course pay any amounts due) and that they have no right to block my transfer as my account is in credit.

    As always no response from them.

    Just to be sure I have spoken with british gas who have confirmed they closed my account with them on 7th april; as far as british gas are concerned IRESA took over both my gas and electric on 7th April.

    My IRESA online account is still showing no electricity account and nearly £200 in credit

    Any suggestions; EDF say they can't do anything

    How do I make IRESA allow the transfer?
    Left is never right but I always am.
Page 3
    • Mistermeaner
    • By Mistermeaner 3rd Jul 17, 9:49 AM
    • 2,388 Posts
    • 3,005 Thanks
    thanks - not the most user friendly!
    Left is never right but I always am.
    • Mistermeaner
    • By Mistermeaner 31st Jul 17, 10:56 PM
    • 2,388 Posts
    • 3,005 Thanks
    FYI ombudsman found in my favour and have asked IRESA to permit my move to EDF and also to compensate me for loss and hassle
    Left is never right but I always am.
    • saving-mad
    • By saving-mad 15th Sep 17, 10:01 AM
    • 396 Posts
    • 214 Thanks
    Did this actually happen?
    I mistakenly chose to switch to them in March this year, they have been taking £57 a month for electric ever since, they refuse to give my previous supplier the end readings resulting in them sitting on £100 overpayment, the payments to this company are too much according to our use too, I believe from working out what we've actually used that the overpayment with IRESA is currently £200 odd.
    We switched on 4th April and apart from finally logging my monthly meter reads and taking £57 a month nothing has been done.
    Im quite a patient person but its getting ridiculous now, I have 2 electric companies owing me £300, albeit i get interest on the IRESA part of it. Is it normal to be with a company for almost 6 months and have no bill?
    I managed to phone them o the odd occasion, they will not let me reduce my payments until there has been 6 meter reads apparently, we only have 3 showing due to them not uploading them to their new system.
    A hopeless company!!
    Owner of a cute cottage in the North York Moors
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