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    • MSE Fraser
    • By MSE Fraser 17th Nov 15, 4:00 PM
    • 30Posts
    • 4Thanks
    MSE Fraser
    Add your feedback on energy supplier So Energy
    • #1
    • 17th Nov 15, 4:00 PM
    Add your feedback on energy supplier So Energy 17th Nov 15 at 4:00 PM
    This is a feedback thread on energy supplier

    So Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
Page 4
    • Elijah Bailey
    • By Elijah Bailey 11th Jul 17, 1:45 PM
    • 69 Posts
    • 61 Thanks
    Elijah Bailey
    I have just received four e-mails from EDF stating how "sorry" they were that I was leaving. Not sorry enough to offer a competitive tariff to fleeing customer though.
    • graymanuk
    • By graymanuk 20th Jul 17, 1:36 PM
    • 2 Posts
    • 0 Thanks
    I switched to SO Energy Hippo in April 2017. They were not the absolute cheapest, but seemed the best value for a company with decent customer service ratings. The switch process was highly automated and efficient with good communication at each stage Everything was in place by the scheduled date. I did have to chase up my previous supplier who managed to close my account but continue taking direct debits(!), but this was not the fault of SO Energy.

    Having suffered through a couple of suppliers with lousy billing systems, SO appear to have their act together in that regard with a modern look to their web site and their systems actually work. The first statement was exactly on time and correct, something that my previous supplier took 6 months to achieve.

    Since the online and billing systems work fine, I've had no need to call customer service. I did ask a question by email and received a rapid response written by a friendly human.

    So far,so good!
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