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  • Bob the Saver
    • #2
    • 11th Jan 13, 10:36 PM
    • #2
    • 11th Jan 13, 10:36 PM
    My Ryanair flights are always on time - can I get an upgrade?
    • Fletchasketch
    • By Fletchasketch 12th Jan 13, 9:32 AM
    • 343 Posts
    • 596 Thanks
    Fletchasketch
    • #3
    • 12th Jan 13, 9:32 AM
    • #3
    • 12th Jan 13, 9:32 AM
    Has there actually been anyone who has successfully had compensation from Ryanair? We were treated appallingly by them in 2009, sent a letter of complaint at the time which was totally ignored. Any thoughts on whether it's worth pursuing or will they just weasel their way out of it?
    Debt @0% Jan '16; £9162, Jun '16 £5845, Jul '16 £3824, Aug '16 £3105, Mar '17 £2600 May '17 £2342
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    • topyam
    • By topyam 12th Jan 13, 9:35 AM
    • 190 Posts
    • 36 Thanks
    topyam
    • #4
    • 12th Jan 13, 9:35 AM
    • #4
    • 12th Jan 13, 9:35 AM
    Sent them a letter re a delay and was told they are not paying compensation as the delay was due to 'operational reasons' and this is classed as 'extraordinary' circumstances. Is this right? Can't see much detail on 'operational reasons'
    • Mark2spark
    • By Mark2spark 12th Jan 13, 12:08 PM
    • 2,174 Posts
    • 766 Thanks
    Mark2spark
    • #5
    • 12th Jan 13, 12:08 PM
    • #5
    • 12th Jan 13, 12:08 PM
    As you might expect, the lower class airlines are fighting paying out this compensation by being obstinate and awkward.
    It's up to you whether you have the tenacity to badger and keep on at them, all the way to court if you have to.
    • Mark2spark
    • By Mark2spark 12th Jan 13, 12:09 PM
    • 2,174 Posts
    • 766 Thanks
    Mark2spark
    • #6
    • 12th Jan 13, 12:09 PM
    • #6
    • 12th Jan 13, 12:09 PM
    Edit:
    Please read this useful post by Dr Watson for a full breakdown of how to sue Ryanair using the ESCP.

    http://forums.moneysavingexpert.com/showpost.php?p=64457359&postcount=569
    Last edited by Mark2spark; 24-07-2014 at 11:41 PM. Reason: Including how to sue Ryanair
    • Mark2spark
    • By Mark2spark 12th Jan 13, 12:12 PM
    • 2,174 Posts
    • 766 Thanks
    Mark2spark
    • #7
    • 12th Jan 13, 12:12 PM
    • #7
    • 12th Jan 13, 12:12 PM
    Sent them a letter re a delay and was told they are not paying compensation as the delay was due to 'operational reasons' and this is classed as 'extraordinary' circumstances. Is this right? Can't see much detail on 'operational reasons'
    Originally posted by topyam
    There's plenty of detail out there topyam, you've just got to look for it.
    Of course operational reasons aren't extraordinary like a blizzard or a bomb going off - that's what Extraordinary Circumstances are.
    Take them to court via MCOL.
    • topyam
    • By topyam 12th Jan 13, 4:34 PM
    • 190 Posts
    • 36 Thanks
    topyam
    • #8
    • 12th Jan 13, 4:34 PM
    • #8
    • 12th Jan 13, 4:34 PM
    There's plenty of detail out there topyam, you've just got to look for it.
    Of course operational reasons aren't extraordinary like a blizzard or a bomb going off - that's what Extraordinary Circumstances are.
    Take them to court via MCOL.
    Originally posted by Mark2spark
    Thanks. Had looked - most seemed to be info on technical reasons. I will pursue cheers
  • 2sides2everystory
    • #9
    • 13th Jan 13, 12:24 AM
    • #9
    • 13th Jan 13, 12:24 AM
    There's plenty of detail out there topyam, you've just got to look for it.
    Of course operational reasons aren't extraordinary like a blizzard or a bomb going off - that's what Extraordinary Circumstances are.
    Take them to court via MCOL.
    Originally posted by Mark2spark
    Hi Mark2spark - MCOL (Money Claim Online) is a UK government service. Can it really be used to claim against Ryanair based in Dublin ?

    I 'd like to thank Centipede100 for setting up these separate airline specific delay threads.

    I am slightly lazy about researching these things and Centipede100 just made starting my claim a whole lot easier. So I have got a technical (engineer needed to fix) type delay claim on a 850km Ryanair flight that occurred at the end of 2011. I am reminded by Centipede100's flightstats link that the plane eventually landed just over four hours after its scheduled arrival time.

    I do have some Legal Expenses cover on my LV home insurance but am not sure that I could use it to make an offensive (as opposed to defensive) type legal action against an airline even if I wanted to.

    In any event I'd like to give it a go on my own. I sat next to the engineer and had a good chat with him so Ryanair won't be able to pull too much wool over my eyes. Essentially the engineer had to be parachuted in* from Stansted with half a dozen boxes of bits. He had to change at least one of the primary navigation instruments on the flightdeck after the crew had closed the doors and were about to fire up and leave the stand (it was a stand that did not require pushback). I can't remember unfortunately whether they had started engines before they noticed the fault but it is perhaps academic. It was supposed to be an "away" destination 25 minute turnaround jobbie but the return leg got aborted during the flightdeck checks after the safety briefing had already been given by cabin crew.

    I understand Centipede100's advice that these claims may still not be straightforward, and best not to write a letter containing the threat of legal action or at all unless I seriously intend following it through.

    But up to this point I imagined I might have to use the Irish Courts if Ryanair issue a denial. Does anyone know for certain whether that's the case ?
    Ryanair
    Customer Service Department,
    P.O. 11451,
    Swords,
    Co. Dublin,
    Ireland.

    Dear Ryanair,

    Delayed Flight Compensation
    Flight number: FRXXX
    Date: XX October 2011
    Booking Ref: XXXXXX
    Passenger name: ME!
    Amount claimed: 250 euros

    I am writing to you to lodge my claim for delayed flight compensation. Our flight (detailed above) was delayed leaving xxxx and we arrived in xxxx some 4 hours after the scheduled arrival time.

    I am aware that judgement has been handed down in the current ECJ case (C-629/10) on October 23rd 2012, and I wish to proceed with my claim.

    We were informed that the flight was delayed due to a late-discovered technical problem with the aircraft which necessitated an engineer being sent on another aircraft from Stansted to fix our aircraft. We were already onboard with doors closed when the problem was discovered in the short turnaround pre-flight checks.

    One can't help wondering whether the fault was discoverable earlier in the day.

    We were disembarked and after a while we were given a voucher which was enough to buy a sandwich or a drink.

    Since technical problems have been ruled by the ECJ to be unlikely to be held as a valid defence of extraordinary circumstances to a compensation claim, then in the unlikely event you should be claiming any such defence I should be grateful if such details could be provided to me within 14 days of the date of this letter.

    Should you neither settle my claim in full nor provide a full defence to my claim within the above timescale, I reserve the right to issue legal proceedings without giving you further notice in writing.

    I look forward to hearing from you.

    Yours sincerely

    xxxxx
    And for this particular case might it be best for the first letter to be a more or less straight copy of the template letter or is there merit in tweaking it slightly as above do we think?

    * Well not parachuted, but actually he arrived much faster than the captain had led us to expect!
    • Mark2spark
    • By Mark2spark 13th Jan 13, 10:13 AM
    • 2,174 Posts
    • 766 Thanks
    Mark2spark
    It's your call if you want to delete the 14 days notice otherwise legal action part, and just go for the standard engagement with Ryanair.
    IMO it's unlikely that they will cite anything other than in flight safety issue, which would then lead to court action if you want to pursue further.
    I'm not aware of how you go about court claims in Ireland, but there is a link on the FAQ's about Euro court claims, maybe that will shed some light on things.
  • Trumpet Rich
    Hi. My flight to Malta was cancelled a couple of weeks before we were due to fly and replaced with a later flight the same day. Instead of leaving at 6am we left at 6pm. This meant we effectively lost a day of the holiday and an evening meal which was already paid for. Does anyone know if this counts as a delay for which compensation is payable. I ought to say that the holiday was a package from mercury. Many thanks
  • karenelainehughes
    Ryan Air Booking Ref Unknown
    MSE recommend you quote the booking reference in its template letter. My claim is for a 2010 flight Ryan Air Marrakech to Bristol - almost 4 hour delay. I don't have any details other than I've found the flight no... and I have the visa stamp in our passports. I don't have our original reservation no, copies of booking confirmation etc now. Ryan Air website only shows your bookings back to 2011. Do you know if it's possible to find your booking ref somehow or are people putting in claims without this info? Thanks
    • Mark2spark
    • By Mark2spark 14th Jan 13, 12:55 PM
    • 2,174 Posts
    • 766 Thanks
    Mark2spark
    MSE recommend you quote the booking reference in its template letter. My claim is for a 2010 flight Ryan Air Marrakech to Bristol - almost 4 hour delay. I don't have any details other than I've found the flight no... and I have the visa stamp in our passports. I don't have our original reservation no, copies of booking confirmation etc now. Ryan Air website only shows your bookings back to 2011. Do you know if it's possible to find your booking ref somehow or are people putting in claims without this info? Thanks
    Originally posted by karenelainehughes
    Do you have any evidence of actually paying Ryanair for the booking? You'll need to provide some sort of evidence that you paid them for a service that they didn't deliver.
    But there's no requirement to have a booking reference per se in order to claim, just some evidence that you was actually on the flight.
    Of course, if ryanair have a loophole, expect them to exploit it, so a court case in order to succeed is on the horizon.
    • Loanranger
    • By Loanranger 14th Jan 13, 1:01 PM
    • 1,976 Posts
    • 5,145 Thanks
    Loanranger
    Hope someone can advise.
    Heavy snow today and we're due to fly with Ryanair today at 5pm. Some flights already diverted and cancelled from East Mids Airport today.
    Can anyone tell me my rights, please, in event of delay or cancellation? thanks
    • Mark2spark
    • By Mark2spark 14th Jan 13, 1:05 PM
    • 2,174 Posts
    • 766 Thanks
    Mark2spark
    You've got rights to care as per the EU guidelines, ie a meal and refreshment after 2 hours depending on the length of journey/delay, or an overnight hotel if required, but there's no claim for delay compensation if the snow is the reason as per the AIRPORT saying so. Meaning that if other airlines are still flying, and the airport remains open, but Ryanair have CHOSEN to cancel then there's a different scenario.
  • karenelainehughes
    Do you have any evidence of actually paying Ryanair for the booking? You'll need to provide some sort of evidence that you paid them for a service that they didn't deliver.
    But there's no requirement to have a booking reference per se in order to claim, just some evidence that you was actually on the flight.
    Of course, if ryanair have a loophole, expect them to exploit it, so a court case in order to succeed is on the horizon.
    Originally posted by Mark2spark
    Yeah, I guess I need to log on to various accounts & look back to my credit card & bank details from 2010 to see what I can find.. can't remember how we paid for it now. I think airlines are legally required to keep all passenger manifests for each flight, not sure how long for but I'd expect several years.. this must be a problem most people claiming would have.. I can't imagine anyone keeping their reservation no to hand for longer than a couple of months. I only picked up on this listening to Moneybox on Saturday.
    • Loanranger
    • By Loanranger 14th Jan 13, 1:28 PM
    • 1,976 Posts
    • 5,145 Thanks
    Loanranger
    Thank you Marks 2Spark.
  • 2sides2everystory
    MSE recommend you quote the booking reference in its template letter. My claim is for a 2010 flight Ryan Air Marrakech to Bristol - almost 4 hour delay. I don't have any details other than I've found the flight no... and I have the visa stamp in our passports. I don't have our original reservation no, copies of booking confirmation etc now. Ryan Air website only shows your bookings back to 2011. Do you know if it's possible to find your booking ref somehow or are people putting in claims without this info? Thanks
    Originally posted by karenelainehughes
    I take it you are exhausting your options in the "View Booking History" section of Ryanair's website to look for your booking reference? To use that option, you need any valid booking reference and your email address and then it will show you a recent list, but it should also display a "Show More Results" button. Keep clicking that and unless you used a different email address for the flight you are looking for, you may be able to go back further than 2011. I just tried it and got back to a couple of flights in 2008, a couple in 2010 and only half my flights in 2011. I can see that Ryanair have deliberately crippled the facility in recent months because I was able to go back to year dot 6 months ago and can prove it because I pasted it all into a spreadsheet! Nice of them eh? With the floodgates now open, they don't want to make it too easy for us now do they?

    The other place the Ryanair booking reference often shows is on the payment card transaction statement - although you might not have those either especially if you went paperless.

    Good luck though - I am sure Ryanair can identify you from the date and flight number, and if push came to shove your payment card bank should be able to find the reference on their computer, albeit they or you will probably have to make a written enquiry to head office to get it.
  • karenelainehughes
    Thanks 2sidestoeverystory. I hadn't realised I could use my last booking to get into that facility... I had the booking ref of a flight made last October so entered that, it showed me my last 2 bookings, both made in 2012 but no more. I couldn't see a "show more results" button anywhere on the screen... where are you seeing that? I would have bookings from 2011, 2010, 2009 etc (all same email address). I then tried entering my earliest booking for 2012 it displayed in case it was just showing the one entered + 1 previous, but it just displayed the same 2 bookings... & no show more results button....odd..? I have 3 cards I may have paid with, & I can't remember what month I would have made the booking, I've contacted all the credit card companies and they say it's £10 to send each statement, ie. they won't tell me over the phone, I've narrowed it down to us booking in March or April but that's still £60 just to find out! Think I'll go with sending the letter without the booking reference and see how it goes.
  • y2jammie
    Having a bit of a hard time with Ryanair personally.

    I filed a complaint, sent them an email to Ryanair Customer Service with my problems and to claim for the compensation under EU Regulation 2004/261 and they basically sent me some forms to fill in and send to One Claims Ltd (who are Ryanairs Insurance Company).

    When I sent the forms off, with the reasons for my compensation claim etc, paid to get them sent securely so that i knew they arrived .... One Claims just sent me an email saying that they only deal with insurance claims for Ryanair customers who have taken out their insurance, and that I have to get back in touch with Ryanair Customer Service team for anything to do with compensation.

    Going to try again with Ryanair Customer Services, but nothing worse than having your time and money wasted due to poor service.
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