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  • FIRST POST
    Former MSE Rose
    PPI Reclaiming Discussion Part 5
    • #1
    • 28th Feb 12, 4:40 PM
    PPI Reclaiming Discussion Part 5 28th Feb 12 at 4:40 PM



    Hi all, this thread is for discussing the
    PPI Reclaiming
    article.

    This is Part 5 of the discussion, as the last one was so long (read parts one, two, three and four). To discuss or ask a question about this article, click 'post reply'.

    To read about non FOS claims read this thread.
    Report and read success stories in this thread
    .

    Please remember:

    We're often quite laid back about discussion threads as this is a community after all.

    I'm afraid in the case of the PPI Reclaiming thread we're really going to have to ask you to keep the discussion on topic though, so that people can find the relevant information quickly and easily.

    If you do start making like-minded friends on here and would like to carry on chatting about what you did at the weekend/what you ate for dinner etc, that's fine, but the best way to do that is to go to our local pub the MoneySavers Arms where anything and everything is chatted about, start a thread there, then pop a link in here and suggest you all head over to there to chat.

    Thanks,

    MSE Rose
Page 456
    • dunstonh
    • By dunstonh 13th Sep 16, 1:14 PM
    • 85,092 Posts
    • 50,118 Thanks
    dunstonh
    I have had an offer from Lloyds on PPI that goes back to 1992, the end of their records. My interest is also from 1987 to 1992, Lloyds have told the FOS that they did not sell PPI prior to 1992, but will not go public. How do I check this?
    Originally posted by miguelelrojo
    Lloyds or TSB? Lloyds did retail PPI prior to 1992. However, TSB didnt.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • Agnes bulman
    • By Agnes bulman 28th Sep 16, 1:34 PM
    • 1 Posts
    • 0 Thanks
    Agnes bulman
    I have an issue with Bank Smart, they are charging me over £2000 in fees for PPI claims for their admin time. They have not got one single penny from any institution and now they want me to pay these fees. What can I do? HAs anyone else had these issues?
    • dunstonh
    • By dunstonh 28th Sep 16, 3:32 PM
    • 85,092 Posts
    • 50,118 Thanks
    dunstonh
    I have an issue with Bank Smart, they are charging me over £2000 in fees for PPI claims for their admin time. They have not got one single penny from any institution and now they want me to pay these fees. What can I do? HAs anyone else had these issues?
    Originally posted by Agnes bulman
    What does your contract say with them in respect of their charges?
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • angie99
    • By angie99 5th Oct 16, 8:43 AM
    • 1 Posts
    • 0 Thanks
    angie99
    Refused PPI claim due to 3rd party
    Please can anyone give me advice I applied with Martins template form for my PPI but was refused on the grounds a 3rd party (a financial advisor) helped me apply for my mortgage loan, should I dispute the refusal I am gutted to be honest thank you all in advance angie x
    Last edited by angie99; 05-10-2016 at 2:22 PM. Reason: spelling mistake
    • Nasqueron
    • By Nasqueron 5th Oct 16, 9:45 AM
    • 2,957 Posts
    • 1,600 Thanks
    Nasqueron
    Please can anyone give me advice I applied with Martins template form for my PPI but was refused on the grounds a 3rd party (a financial advisor) helped me apply for my mortgage loan, should I dispute the refusal I am gutted to be honest thank you all in advance angie x 07761863238
    Originally posted by angie99
    You have to complain to whoever SOLD it (hence miss-sale) not the bank / provider unless the person who sold it worked for them. If the provider didn't sell you anything then they were correct to refuse your complaint. In which case you go to the broker to complain.

    MPPI is a useful product that will help save your home if you lose your job or become ill and unable to work, why do you believe it was miss-sold?
    • Moneyineptitude
    • By Moneyineptitude 5th Oct 16, 11:31 AM
    • 17,229 Posts
    • 7,772 Thanks
    Moneyineptitude
    thank you all in advance angie
    Originally posted by angie99
    That mobile phone number is going to bring you no end of spam. Remove it.
    • dunstonh
    • By dunstonh 5th Oct 16, 11:40 AM
    • 85,092 Posts
    • 50,118 Thanks
    dunstonh
    Please can anyone give me advice I applied with Martins template form for my PPI but was refused on the grounds a 3rd party (a financial advisor) helped me apply for my mortgage loan, should I dispute the refusal I am gutted to be honest thank you all in advance angie x 07761863238
    Originally posted by angie99
    They didnt sell you anything. So, complaining to them is pointless. It is a bit like buying something in Tesco but then going to ASDA to complain about it.

    PPI isnt seen as a financial adviser failure. Advisers account for under 1% of all PPI complaints and most of those are rejected.

    Also, mortgage PPI sees most complaints rejected too. There is little wrong with that product and it is still retailed today. So, what do you think is wrong with it?
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • Suzanne Trueman
    • By Suzanne Trueman 6th Oct 16, 6:49 PM
    • 1 Posts
    • 0 Thanks
    Suzanne Trueman
    Hi I saw a post on a forum earlier today from a gentleman who made a claim against Alliance and Leicester and I he didn't know who to write to as Santander had taken over A & L. I cannot find this forum again as I wasn't registered to write on the forum so lost the page and was wondering who the gentleman eventually wrote to as he had a successful claim. I took note of the two addresses but wondered if he or anyone else could help with who to write to as I had a credit card with A & L which I believe had PPI.
    • Nasqueron
    • By Nasqueron 6th Oct 16, 8:16 PM
    • 2,957 Posts
    • 1,600 Thanks
    Nasqueron
    Hi I saw a post on a forum earlier today from a gentleman who made a claim against Alliance and Leicester and I he didn't know who to write to as Santander had taken over A & L. I cannot find this forum again as I wasn't registered to write on the forum so lost the page and was wondering who the gentleman eventually wrote to as he had a successful claim. I took note of the two addresses but wondered if he or anyone else could help with who to write to as I had a credit card with A & L which I believe had PPI.
    Originally posted by Suzanne Trueman
    Santander do the A&L PPI complaints now though they may not have easy access to your records depending on whether the account is active or not and how long ago it was closed if it is.

    Do you have any records showing you paid PPI such as old credit card statements?
    What are your complaint reasons?
    • miguelelrojo
    • By miguelelrojo 14th Oct 16, 4:26 PM
    • 2 Posts
    • 0 Thanks
    miguelelrojo
    It's Lloyds, not TSB. Lloyds have told the Ombudsman that they did not sell PPI prior to 1992, but won't go public on it.
    • dunstonh
    • By dunstonh 14th Oct 16, 5:15 PM
    • 85,092 Posts
    • 50,118 Thanks
    dunstonh
    It's Lloyds, not TSB. Lloyds have told the Ombudsman that they did not sell PPI prior to 1992, but won't go public on it.
    Originally posted by miguelelrojo
    Lloyds did sell PPI prior to 1992. Although not every type.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • deptfreefinally
    • By deptfreefinally 18th Oct 16, 11:31 PM
    • 2 Posts
    • 1 Thanks
    deptfreefinally
    ppi
    hi there pinicle and northern rock paid back £ 4 600 PPI also legal and genral paid back £3 900 ppi
    • Banksy82
    • By Banksy82 19th Oct 16, 8:37 AM
    • 2 Posts
    • 0 Thanks
    Banksy82
    Quick question.....
    I'm new to this so sorry if this has already been discussed & I hope I've posted in the right place!

    A while ago I contacted TSB to ask if I had PPI on credit cards, they informed me over the phone that I did & sent me a pack to complete & return, which I did. The next I heard from them was a letter to inform me that I DID have PPI on the account but nothing was paid to it. The only explanation they could give was that I possibly had a free 30 days & cancelled it after that (which I never did).

    Does this sound right? The credit card was used & always had a balance on it. I'm a little confused.

    TIA for any answers
    • Nasqueron
    • By Nasqueron 19th Oct 16, 9:08 AM
    • 2,957 Posts
    • 1,600 Thanks
    Nasqueron
    I'm new to this so sorry if this has already been discussed & I hope I've posted in the right place!

    A while ago I contacted TSB to ask if I had PPI on credit cards, they informed me over the phone that I did & sent me a pack to complete & return, which I did. The next I heard from them was a letter to inform me that I DID have PPI on the account but nothing was paid to it. The only explanation they could give was that I possibly had a free 30 days & cancelled it after that (which I never did).

    Does this sound right? The credit card was used & always had a balance on it. I'm a little confused.

    TIA for any answers
    Originally posted by Banksy82
    Free policy for 30 days that you cancelled and simply cancelled it?

    If you don't believe them just look at your statements from the period, PPI was listed as a separate charge or pay £10 for a DSAR (copy of all your records they hold) if you don't believe them.

    You will only ever get a refund of stuff you paid, if you paid £0 you get £0 (+8% interest which is also £0)
    • Banksy82
    • By Banksy82 19th Oct 16, 9:24 AM
    • 2 Posts
    • 0 Thanks
    Banksy82
    Yes, when I called to ask how I could have had a policy but never paid anything they said it could have been cancelled within 30 days... I never knew anything about it never mind cancelled it!

    I don't have any statements from back then (around 2008) I wasn't sure if it was worth questioning, or if anyone had heard of this before. I think I'll send a request for my records.

    Thank you
    • Nasqueron
    • By Nasqueron 19th Oct 16, 9:28 AM
    • 2,957 Posts
    • 1,600 Thanks
    Nasqueron
    Maybe you had to activate it or they rang up and you said you didn't want it.

    Either way, if you pay for the DSAR it will set your mind at rest though I'd take a punt it will be a waste of £10
    • Nicknackday
    • By Nicknackday 19th Oct 16, 10:42 AM
    • 2 Posts
    • 0 Thanks
    Nicknackday
    I used the template on MSE to claim PPI direct from banks and have been plagued by calls from claims companies. Capital One in particular does not handle anything direct and it seems neither do some of the other banks listed on MSE. Is this right? I was expecting the banks themselves to follow up.
    Last edited by Nicknackday; 19-10-2016 at 6:34 PM.
    • Nasqueron
    • By Nasqueron 19th Oct 16, 10:47 AM
    • 2,957 Posts
    • 1,600 Thanks
    Nasqueron
    I used the forms on MSE and have been plagued by calls from claims companies acting on behalf of banks. Capital One does not handle anything direct and it seems neither do some of the other banks listed on MSE. Is this right? I was expecting the banks themselves to follow up.
    Originally posted by Nicknackday
    They're lying pure and simple.

    If you have PPI you complain directly or the bank write to you inviting to complain (the time bar letters)
    • Moneyineptitude
    • By Moneyineptitude 19th Oct 16, 12:18 PM
    • 17,229 Posts
    • 7,772 Thanks
    Moneyineptitude
    I used the forms on MSE and have been plagued by calls from claims companies acting on behalf of banks.
    Originally posted by Nicknackday
    It's a coincidence that you received spam calls.

    No Banks are represented by Claims Companies.

    Sounds like you have been lead to believe the cold callers are acting on receipt of your complaint, they aren't.

    If you complain direct to the Bank (including Capital One) your complaint will by dealt with only by the Bank. The Bank will normally acknowledge receipt of complaints in writing within four weeks, if this hasn't happened within that timescale then contact them directly to find out why.
    • mtm81
    • By mtm81 22nd Oct 16, 12:17 PM
    • 100 Posts
    • 30 Thanks
    mtm81
    Car loan black horse ppi rejected!
    Hi,
    Recently put my claim in again a car loan I had back in 2005.

    At the time although I bought the car from a dealer I remember talking the agreement through over the phone with an advisor from black horse at the dealership.


    The ppi was in my opinion midsold as its benefits would not in the main have applied to me as I was self employed and therefore most of the 'loss of job' benefits etc wouldn't have applied.

    I've had a response back from black horse saying that I bought the finance from the dealer and because that dealer is no longer in business they can't help!

    I know that's a standard generic refusal letter but wondered if I should now go straight to the ombudsman?

    Thanks for any advice. :-)
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