Sky Retentions offers

[gadgeteer]

Hi all

I've had Sky now for over a year. They've mucked me about a bit with my packages. Not giving me the ones I asked for and not cancelling the HD package I asked for a couple of months back.

It just seems they are almost randomly making my deal up as they go along. The only ppl who watch it are the kids and right now I can do with every penny we can get.

I'm happy to completely cancel if necessary and take the aggro from the kids for a few days but can anyone tell me what sort of retention deals I can be expected to be offered?

I only want the basic variety pack & kids. The rest is just cr*p I don't watch.

[Anon]

Six months half price seems to be norm at the moment (see thread on Quick Grabbit board) - you can also potentially reduce your cost before discount to £19.50 as they are changing pack prices from 1st September, so choosing one pack like kids will result in you still getting all packs.

Anon

[bengalknights]

If you cancel your service they will generally call back within a day and offer a deal.

[wayne77]

What number do you guys call?

[malky39]

Originally Posted by bengalknights

If you cancel your service they will generally call back within a day and offer a deal.

is this a day after you have told them you want to cancel or a day after your tv subscription actually finishes

[bengalknights]

Originally Posted by wayne77

What number do you guys call?

I do it online via the contact us form to cancel then day later there call centre calls up asking why you want to cancel then offers a deal.

[bengalknights]

Originally Posted by malky39

is this a day after you have told them you want to cancel or a day after your tv subscription actually finishes

Usually a day after you tell them to cancel.

[PeterJohnson]

As Anon said 6 months half price is the norm and generally only available from the cancellations department. C/S getting tougher and are being restricted on offers. There is no way of being sure they will call you the next day but is common and certainly common within a few weeks. You have to give notice anyway so at worse you can call back the day before it is due to cancel and 'change your mind'. It would definately be unusual for you not to get something from them. Just call the usual number find the free phone one on say no to 0870 . com

[AlexisUK]

just to say we tried this, and never received any offers. so we are now sky-free!

[roseview]

I've just called about downgrading by removing movies and was given 6 months with 20% off which equates to making my movies half price.

[bubblegun]

Sky are looking at getting rid of discounts again. Lots of agents don't have offers to give or are restricted to lower discount levels so if you want that 1/2 price offer you may need to try several times.

[ididntgetwhereiamtoday]

I was genuinley going to leave for the virgin media sky switcher offer and they have given me 6 months half price TV.

Sky line rental and unlimited calls 24/7
Sky unlimited broadband
Sky TV 5 packs (which will be the whole lot from Sept 1st)
Sky Sports pack
I've cancelled the HD pack so all this comes in at under £48 a month. I am absolutely chuffed to bits.

[parawatch]

Well I have just this minute cancelled SKY as I was paying £21.50 per month and not really watching it enough to warrant this amount. Most of the channels I watch are on freeview/freesat.

As I have never asked for any "deals" / "sky box upgrades" I was told that as a customer with them for 12 YEARS (yes, they told me that) and still using the old original sky digibox they could offer me:

Either a super duper SKY+HD Box (not interested, just bought myself a 500GB HUMAX freesat box which is lovely a few weeks back)

or (wait for it....drum roll please) 25% off for 12 months (so £16.13 pm).

Well how about that for 12 YEARS of loyalty.....so I told them politely NO THANKS!! and will be SKY free in 31 days time

[parawatch]

Forgot to mention the SKY phone number I called was 0800 046 6434.

[Transformer]

Originally Posted by parawatch

Well I have just this minute cancelled SKY as I was paying £21.50 per month and not really watching it enough to warrant this amount. Most of the channels I watch are on freeview/freesat.

As I have never asked for any "deals" / "sky box upgrades" I was told that as a customer with them for 12 YEARS (yes, they told me that) and still using the old original sky digibox they could offer me:

Either a super duper SKY+HD Box (not interested, just bought myself a 500GB HUMAX freesat box which is lovely a few weeks back)

or (wait for it....drum roll please) 25% off for 12 months (so £16.13 pm).

Well how about that for 12 YEARS of loyalty.....so I told them politely NO THANKS!! and will be SKY free in 31 days time

Hi, that box you have dumax, does it simply plug into the sky dish with connector as same as a sky hd box would, as in would the sky wire fit into this box or do you need new wires, sorry to hijack but fed up of my sky hd box that freezes so often?

[richytay1]

I cancelled in may at the end of the footy season. I've got an offer now of 12 months sky for half price just in time for the new season.

[iceburn]

@ididntgetwhereiamtoday. My dad told me he was swapping in couple weeks on the same deal and I was like what the .. So called sky up and ask what deal they can do for him (oh do u have the website since would like to look at it again at my house. Also by any chance have anyone also got the offer link for people who used to have cable in their house.. Since would like to look at it and see if worth while for me and my wife get it. (at full price or even package my dad is getting it not all we would be interest mainly is Internet between £10-£25 a month)

This is the deal we got (and my dad still going to virgin god knows why think it was a cracking deal!!)

Two new sky+hd with hd subscription,
since he got three package at the moment, Free upgrade to 6 pack (entertainment plus next month),
telephone line, unlimited anytime call to uk and 20 international countries,
Unlimited broadband
Free install
Price fix until august 2012

Or for £55 a month!!!

From what I gather virgin offer include espn TiVo and mobile but no calls aboard but cost £42.50 first 6 months and than next 12 months £65. Think sky is a better deal but ::shugs::

[rocketman80]

Well, I'm trying this tomorrow, so I'll see what they offer. I'm not scared of giving them 30 says notice to call their bluff. (I think lol)

Rocket.

[macman]

Originally Posted by Transformer

Hi, that box you have dumax, does it simply plug into the sky dish with connector as same as a sky hd box would, as in would the sky wire fit into this box or do you need new wires, sorry to hijack but fed up of my sky hd box that freezes so often?

Any Freesat PVR box is a straight swap for an existing Sky box, just swap the 2 F connectors over, assuming that you already have the twin feed for Sky+.
NB: it's Humax, not Dumax.

[rocketman80]

Right, to update, rang up said I was going to leave etc, nice lady gave me:

6 months half price everything and ESPN free for 3 months
reduced my broadband cost by a £5

and has given me a free Sky HD+ box with free fitting.

Smashing!

Rocket.