IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
Beware karcheroutlet.co.uk
Reply
Views: 27,566
Thread Tools Search this Thread Display Modes
# 1
loztiggy
Old 18-01-2011, 2:57 PM
MoneySaving Stalwart
 
Join Date: Mar 2010
Posts: 337
Default Beware karcheroutlet.co.uk

I ordered a Pressure washer from karcheroutlet.co.uk on december 16th, after numerous emails and calls advising nothing had arrived I finally received it on January 10th, and it was smashed to pieces.

I called the company up and they sent parcelforce round to collect the unit, And assured me another would arrive soon, yet nothing has come.

I have sent numerous emails since and had no reply, and when I call them nobody answers the phone. This has gone on for days now. Its as if they have dissappeared off the face of the earth.

So word of warning, DONT USE karcheroutlet.co.uk, Unless you are fond of losing money or being messed about.

I am just about to try and do a visa debit chargeback.

Last edited by Former MSE Forum Manager; 21-02-2011 at 10:47 AM.
loztiggy is offline
Reply With Quote Report Post
# 2
Jeff Bridges hair
Old 18-01-2011, 3:12 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Sep 2010
Posts: 5,826
Default

not a very nice looking website either even though they are registered in the uk.. Ideal world have these on all the time and yes its more money but you get the full kit with extension hoses and everything.. So please i got mine as cleaning the car is a bit much with out one.
Jeff Bridges hair is offline
Reply With Quote Report Post
# 3
loztiggy
Old 18-01-2011, 3:21 PM
MoneySaving Stalwart
 
Join Date: Mar 2010
Posts: 337
Default

Hiya, the one I bought was a refurbished one, you got the bits and a patio cleaner extention with it (which i still have as he told me just to send back the unit itself), was only 40. I only actually need it to clean my back yard once a month or so, so dont really need a all singing all dancing one, just cant believe nobody answers the phones for days on end so im beginning to wonder if they have gone bust or something.
loztiggy is offline
Reply With Quote Report Post
# 4
loztiggy
Old 18-01-2011, 8:16 PM
MoneySaving Stalwart
 
Join Date: Mar 2010
Posts: 337
Default

Found similar reviews from the last few days, same story, I am guessing they have gone bust or something.
loztiggy is offline
Reply With Quote Report Post
# 5
ictiger
Old 08-02-2011, 11:41 AM
MoneySaving Convert
 
Join Date: May 2010
Posts: 19
Default

many thanks for the tip off;
I wanted some accessories for a karcher steam cleaner (Karcher customer services was less than helpful and expensive
anyway, after reading these comments and before placing the order at cleanstore (which was far cheaper than Karcher ) I filled in cleanstore's "contact us form and we'll reply within 15 minutes" on the web last Monday. A v. helpful guy called Mark called back within 10 minutes - he took the order and reassured me it would be delivered by Wednesday - all the items were actually delivered on Thursday. hope this helps
ictiger is offline
Reply With Quote Report Post
# 6
loztiggy
Old 08-02-2011, 2:00 PM
MoneySaving Stalwart
 
Join Date: Mar 2010
Posts: 337
Default

I got mine eventually. It is really scruffy and well well used, and will only work for 5 minutes before needing a rest. Contacted them back and they couldnt care less, they didnt respond to my emails, calls or anything.

I would Excersise caution with this company.
loztiggy is offline
Reply With Quote Report Post
# 7
deanos
Old 08-02-2011, 4:53 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2004
Location: Lincolnshire
Posts: 10,108
Default

I would email Karcher and let them know what's happening at the outlet that's using there name, they might be able to help you, Karcher service has been very good from my experience

http://www.karcher.de/uk/contact.htm
deanos is online now
Reply With Quote Report Post
# 8
loztiggy
Old 08-02-2011, 9:09 PM
MoneySaving Stalwart
 
Join Date: Mar 2010
Posts: 337
Default

Good Idea Deanos.
loztiggy is offline
Reply With Quote Report Post
# 9
loztiggy
Old 10-02-2011, 9:15 PM
MoneySaving Stalwart
 
Join Date: Mar 2010
Posts: 337
Default

Reported it to Karcher, and got a phonecall today from the outlet, offering me a free upgrade to a better model! Thanks deanos.
loztiggy is offline
Reply With Quote Report Post
The Following User Says Thank You to loztiggy For This Useful Post: Show me >>
# 10
deanos
Old 11-02-2011, 7:43 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2004
Location: Lincolnshire
Posts: 10,108
Default

Quote:
Originally Posted by loztiggy View Post
Reported it to Karcher, and got a phonecall today from the outlet, offering me a free upgrade to a better model! Thanks deanos.
Great service , glad its sorted
deanos is online now
Reply With Quote Report Post
# 11
kevykat
Old 30-04-2011, 8:18 PM
MoneySaving Newbie
 
Join Date: Feb 2011
Posts: 8
Default

wish i seen this before.
Just spent 130 on this site. opened the box and took out the washer, heaps of rattling about inside, opened it up incase it was a stone or something. Unfort it was not, the inside was totally smashed up and water !!!!ing out of it. this is totally pathetic. away to email karcher direct
kevykat is offline
Reply With Quote Report Post
# 12
loztiggy
Old 30-04-2011, 8:39 PM
MoneySaving Stalwart
 
Join Date: Mar 2010
Posts: 337
Default

I emailed enquiries@karcher.co.uk and complained about the outlet and was promptly called and offered an upgrade.
loztiggy is offline
Reply With Quote Report Post
# 13
kevykat
Old 05-05-2011, 9:32 PM
MoneySaving Newbie
 
Join Date: Feb 2011
Posts: 8
Default

so getting a new one sent out and getting something for my inconvenience dunno what though
kevykat is offline
Reply With Quote Report Post
# 14
smurfitt
Old 21-03-2012, 3:16 PM
MoneySaving Newbie
 
Join Date: Mar 2012
Posts: 3
Default Karcher Outlet

Website states 2-3 days for delivery. Still waiting 13 days later. They have no phone number but you can request a call through their website.
However, they don't call and just send an email with promises of a 'no later than' date for delivery but still no goods.
It appears I'm not the only one who has experienced problems with this outlet so will be contacting Karcher to complain.
smurfitt is offline
Reply With Quote Report Post
# 15
ross58uk
Old 29-05-2012, 4:19 PM
MoneySaving Newbie
 
Join Date: May 2012
Posts: 1
Default RE : Once you get through

This is a very frustrating website, they didn't delivery after 3 weeks they called me back to say they no stock. The problem is they have no telephone number, I managed to finally get the number which 01293 778747. That is there customer service number.
ross58uk is offline
Reply With Quote Report Post
# 16
abscomm
Old 07-01-2013, 2:20 PM
MoneySaving Newbie
 
Join Date: Jan 2013
Posts: 1
Default No problems with Karcher Outlet now

I have read all the comments here and I have to say that whatever bad experiences people may have had in the past, there was none of that with my recent purchase.

I ordered a refurbished Karcher unit at a very reasonable price. The website was very easy to navigate, all the contact information was very clearly displayed. My order was acknowledged immediately and emails were sent out at each stage of the order completion process. The unit arrived on my door step within 3 working days (it actually only took 2) as promised in pristine working condition, there were only a few very minor scratches on the casing which were entirley cosmetic as I would expect with a manufacturer refurbished model.

All in all, it was a wonderful purchasing experience and I would not hesitate one little bit in ordering from Karcher Outlet in the future if needs arise. I think Money Saving Expert should take heed of this and if not remove the previous comments then they should provide a disclaimer that the company in question Karcher Outlet in this case may have taken a good hard look at their operation and rectified previously existing problems.

Last edited by abscomm; 07-01-2013 at 2:22 PM. Reason: Spelling mistakes
abscomm is offline
Reply With Quote Report Post
# 17
molerat
Old 07-01-2013, 2:26 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Jan 2006
Location: very north of the border
Posts: 10,226
Default

A newbie with just too much glowing praise ...... mmmmm .........
www.helpforheroes.org.uk/donations.html
molerat is online now
Reply With Quote Report Post
The Following 3 Users Say Thank You to molerat For This Useful Post: Show me >>
# 18
London50
Old 07-01-2013, 2:31 PM
MoneySaving Stalwart
 
Join Date: Aug 2007
Posts: 341
Default

And 7 MONTHS after the last comments.....mmmmmmmm.........
London50 is offline
Reply With Quote Report Post
# 19
eschaton
Old 07-01-2013, 7:21 PM
Serious MoneySaving Fan
 
Join Date: May 2009
Posts: 1,493
Default

Quote:
Originally Posted by molerat View Post
A newbie with just too much glowing praise ...... mmmmm .........

As dodgy as it looks, to be fair, the post may be accurate.

I ordered a Window Vac and a Vacuum for the car a few months ago. Great prices, very well packaged and fast delivery.

I would recommend and I definitely don't work for them
eschaton is offline
Reply With Quote Report Post
# 20
Sixchimnies Gundogs
Old 22-01-2013, 7:08 AM
MoneySaving Newbie
 
Join Date: Jan 2013
Location: Gloucestershire
Posts: 2
Default

it seems the Karcher outlet is now owned/run by CleanStore .....who one of the older post in this thread referred to as being a better option...
Ordered pressure washer yesterday - awaiting delivery this morning between 7.30 and 12 by Citilink, as confirmed by text message sent yesterday evening...

will let you know what happens
Spaniels do it in the rough!
Sixchimnies Gundogs is offline
Reply With Quote Report Post
Reply

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 7:54 PM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 23 April 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • VARIOUS ARTISTSNOW THAT'S WHAT I CALL MUSIC! 87
  • VARIOUS ARTISTSFROZEN (ORIGINAL MOTION PICTURE SOUNDTRACK)
  • VARIOUS ARTISTSNOW THAT'S WHAT I CALL 21ST CENTURY

MSE's Twitter Feed

profile
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.