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Tmobile changes fair use policy to 500MB?
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# 1
mmpombears
Old 10-01-2011, 11:28 AM
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Default Tmobile changes fair use policy to 500MB?

I just got the following text message from tmobile and after googling with no success decided to try here.

"We wanted to let you know that from 2nd Feb the fair use policy amount for internet on your phone will be 500MB a month. For details see t-mobile.co.uk/datachanges. If you do reach your limit don't worry, you'll still be able to browse and use email"

According to the page on their website it will apply to their mobile internet service from 1st Feb. Is this grounds to cancel my contract?

This really sucks as I often use my phone to stream videos or download games, which probably uses up over 1GB of bandwidth per month.
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# 2
robpw2
Old 10-01-2011, 11:32 AM
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its always had a fair usage policy .. read the t and c's
i do not think you have grounds to end contract


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# 3
MillicentBystander
Old 10-01-2011, 11:36 AM
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No expert but surely if, say, the previous FUP was 1g/mth and the OP has traditionally used that then this T&C change is detrimental enough for him/her to cancel contract early?
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# 4
talkalot
Old 10-01-2011, 11:36 AM
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Apart from the IPhone plans. T-Mobile used to have a FUP of either 1GB for non smart phones or 3GB for the likes of Android phones.
What phone and plan are you on ?
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# 5
mmpombears
Old 10-01-2011, 11:36 AM
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I know it's always had a fair use policy... but it's always been 3GB on WnW plus (what I have) and 1GB on WnW
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# 6
mmpombears
Old 10-01-2011, 11:37 AM
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Quote:
Originally Posted by talkalot View Post
Apart from the IPhone plans. T-Mobile used to have a FUP of either 1GB for non smart phones or 3GB for the likes of Android phones.
What phone and plan are you on ?
I have a HTC desire with WnW plus
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# 7
tylerdurdenk
Old 10-01-2011, 11:40 AM
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I'm interested to know this too.

Looks like it should be possible. What's the first step?
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# 8
shianatika
Old 10-01-2011, 11:42 AM
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I am with T-mobile, HTC desire and 3GB fair usage policy. I am definitely going to be contacting them about cancelling as the 3GB allowance was the only reason I joined them in the first place.
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# 9
MillicentBystander
Old 10-01-2011, 11:47 AM
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Quote:
Originally Posted by shianatika View Post
I am with T-mobile, HTC desire and 3GB fair usage policy. I am definitely going to be contacting them about cancelling as the 3GB allowance was the only reason I joined them in the first place.

Precisely. In my earlier example I was assuming a FUP of 1gb but if it's 3gb (and you regularly use over 500mb) then I can't see how they could refuse an early termination of the contract without penalty..
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# 10
tylerdurdenk
Old 10-01-2011, 11:59 AM
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Just came off the phone to T-Mobile, and they are being stubborn about it. I am now waiting for a call back from a manager.

Any advice on what I should say? Any buzz words, so to speak?
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# 11
shianatika
Old 10-01-2011, 12:04 PM
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Quote:
Originally Posted by tylerdurdenk View Post
Just came off the phone to T-Mobile, and they are being stubborn about it. I am now waiting for a call back from a manager.

Any advice on what I should say? Any buzz words, so to speak?
I am going to call them after work, please let us know how you get on
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# 12
Ypaymore
Old 10-01-2011, 12:10 PM
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"For Internet on your phone, the current Fair Use Policy varies according to tariff. Your terms and conditions will state what it is."


http://support.t-mobile.co.uk/help-a...tab=0&id=FA968

Although this is old stuff and was due to a different reason for cancelling this might be helpful.

http://www.bitterwallet.com/want-to-...to-do-it/18286

Last edited by Ypaymore; 10-01-2011 at 12:21 PM.
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# 13
mmpombears
Old 10-01-2011, 12:26 PM
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Just finished speaking to tmobile CS, was on hold for a bit. The lady I spoke to was very friendly and said while she was aware of the changes, she needs to speak to her supervisor about canceling my contract on the grounds of changes to their T&Cs. I'm now waiting for her callback, hopefully in around an hour.

If anyone has any advice on what else I should say, it would be much appreciated!
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# 14
talkalot
Old 10-01-2011, 12:30 PM
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Do we know yet if the changes are for all plans or just the basic W&W ?
I have tried calling CS and have been told different things each time.
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# 15
Ypaymore
Old 10-01-2011, 12:32 PM
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Quote:
Originally Posted by mmpombears View Post
Just finished speaking to tmobile CS, was on hold for a bit. The lady I spoke to was very friendly and said while she was aware of the changes, she needs to speak to her supervisor about canceling my contract on the grounds of changes to their T&Cs. I'm now waiting for her callback, hopefully in around an hour.

If anyone has any advice on what else I should say, it would be much appreciated!
Will the changes increase the cost of your bills ?
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# 16
lucylucky
Old 10-01-2011, 12:34 PM
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I seem to recall a thread about this when Vodafone did a similar thing.

I think people were able to cancel because it was a material change in the contract.
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# 17
mmpombears
Old 10-01-2011, 12:37 PM
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Quote:
Originally Posted by talkalot View Post
Do we know yet if the changes are for all plans or just the basic W&W ?
I have tried calling CS and have been told different things each time.
The info on theis vague and only says "So Whats Changing? - From 1st February 2011 we will be aligning our fair use policies so our mobile internet service will have fair use of 500MB."

However, as the plan I'm on has 3GB fair use policy and I received the notification, I can only assume it probably will apply to most price plans. Also, surely they would specify the plans that are unaffected?
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# 18
MillicentBystander
Old 10-01-2011, 12:39 PM
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I think ypaymore has hit the nail on the head. If this change directly increases the cost of your monthly bill then I am sure you have a legal right (under consumer law, which trumps tmobiles own T&Cs every day of the week) to cancel early without financial penalty. Good luck.
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# 19
talkalot
Old 10-01-2011, 12:39 PM
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I have a few numbers with T-Mobile at the moment. Have not had a single text yet.
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# 20
lucylucky
Old 10-01-2011, 12:41 PM
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http://forums.moneysavingexpert.com/...light=vodafone

One of the vodafone threads about similar subject
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