Bristol Energy Reviews: Give your feedback

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Former_MSE_Fraser
Former_MSE_Fraser Posts: 40 Forumite
edited 7 September 2017 at 4:57PM in Energy
This is a feedback thread on energy supplier
Bristol Energy

Please share your experience with other MoneySavers. Click reply to take part
  • Did you switch go smoothly?
  • Have you had problems since?
  • Is it easy to contact?
The feedback comes as part of the
Cheap Energy Club
Click reply below to discuss. If you haven’t already, join the forum to reply.
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Comments

  • Nathan94
    Nathan94 Posts: 49 Forumite
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    I wouldn't touch them with a bargepole
  • lstar337
    lstar337 Posts: 3,441 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
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    Anyone got any opinions yet?

    They are a £40 saving over my current tariff.
  • Lottie2
    Lottie2 Posts: 8 Forumite
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    I've just submitted an on-line switch via Energy Helpline & after I'd finished it said 14 days cooling off & 5 weeks to switch! I hope not. I'll let you know how I get on.
  • System
    System Posts: 178,094 Community Admin
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    Lottie2 wrote: »
    I've just submitted an on-line switch via Energy Helpline & after I'd finished it said 14 days cooling off & 5 weeks to switch! I hope not. I'll let you know how I get on.

    Under the terms of its supply licence, Bristol Energy has up to 5 weeks - from the date of application to switch - to transfer your supply. Three day switches after the end of the cooling off period are nothing more than an unenforceable OFGEM target.
  • ethelhead
    ethelhead Posts: 96 Forumite
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    I'm considering switching to them. Nathan94, are you able to share for reasons for not wanting anything to do with them?
  • Nathan94
    Nathan94 Posts: 49 Forumite
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    ethelhead wrote: »
    I'm considering switching to them. Nathan94, are you able to share for reasons for not wanting anything to do with them?
    Where do I start?

    They don't answer the phone and take ages to respond to any other communication method

    When they do contact you, they send you confusing and contradictory information

    They don't put you on the tariff you request.

    They increase your monthly payments

    Their website is useless

    They don't take meter readings, aand ignore the ones you supply yourself

    Billing is a complete shambles

    Do I need to go on?
  • lstar337
    lstar337 Posts: 3,441 Forumite
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    Nathan94 wrote: »
    Where do I start?

    They don't answer the phone and take ages to respond to any other communication method

    When they do contact you, they send you confusing and contradictory information

    They don't put you on the tariff you request.

    They increase your monthly payments

    Their website is useless

    They don't take meter readings, aand ignore the ones you supply yourself

    Billing is a complete shambles

    Do I need to go on?
    Thanks for sharing Nathan, sounds like one to avoid then.
  • Fialle
    Fialle Posts: 1 Newbie
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    I echo the warning - AVOID AVOID AVOID AVOID Bristol Energy! Submitted a switch (gas) to Bristol Energy over 3 weeks ago but have not had any contact from them - no idea what is happening and when the supply will transfer. Chased this a week ago and was promised a response within 5 days and lo and behold those 5 days are now up and still no contact from them. I have no idea if the switch is going through or not. If this is how they treat customers during the important honeymoon period when they take their new business, then I fear what the next 12 months will hold. If I knew how bad they are I would not have gone near them with a barge pole. Totally unacceptable service - they don't deserve our business.
  • thelight
    thelight Posts: 141 Forumite
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    I've been with them a few months now. Switch went fine and when I contacted them for a credit refund it was dealt with straight away, unlike my gas supplier.
  • glider3560
    glider3560 Posts: 4,115 Forumite
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    I've been with them for about 6 weeks now.

    Been locked out of my online account twice. First time was unlocked easily. This time, there's been no reply to my email.

    Definitely not got the password wrong and the error messages are useless.

    Phoned them up, but apparently they can only access accounts between 9am and 5pm on Monday-Friday. It seems as though they employ a telephone answering service to pick up calls outside these times.

    Not a very good company for those who work 9-5 and want to adminster their account during the evenings and weekends.
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