Ovo Energy Reviews: Give your feedback

Not a good experience here.

I switched away from them in September. I'm still waiting for a final bill. My account is £170 in credit.

I'm having to chase them to finalise...they're blaming new supplier.

It's not the new supplier who is holding onto my money, now is it?

bylromarha wrote: »

Not a good experience here.

I switched away from them in September. I'm still waiting for a final bill. My account is £170 in credit.

I'm having to chase them to finalise...they're blaming new supplier.

It's not the new supplier who is holding onto my money, now is it?

Amazing...

...after posting this message, I read around this energy sub forum for more info, then emailed a formal complaint to Ovo, and mentioned I'd be going to the Ombudsman in 56 days.

Whaddya know? 2 days later a final bill has been issued and a refund is being processed.

I'm quite surprised by some of the negative feedback here. I'm days away from the end of a 12 month fix and I've just fixed for another 12 months.
Some above have complained about being in credit too much because the direct debit is too high. I've been with EON, Atlantic (SSE) and Scottish power over the last 5 years and I've not been in debit with any of them for a single day. The benefit of Ovo is that even when you're in credit you get the equivalent of 3% interest on your credit amount deducted off your bill, it's almost worth upping your direct debit as savings accounts are so poor at the moment. I thought my direct debit was a little high, I looked at the "Direct debit" page on the website and clicked "review direct debit" and seconds later my direct debit was dropped from £100 to £80, I clicked it again and it decreased to £70. This was 3 months after OVO was increased from 70 to 100.

The account pages on the website are the best I've used and has loads of information about your consumption compared to the average for your type/size of house, apparently we're well below average.

On the comment about not being able to receive postal statements, this is incorrect. I've just checked and quarterly postal cost £20 extra.

I would strongly recommend OVO in preference to any of my previous 3 suppliers.

dan3811991119 wrote: »

Do they open 1 account or 2. Is it one direct debit. Do they credit check?

All asked on behalf of a friend.

1 account (although that obviously details gas & electricity consumption separately)
1 monthly direct debit

11.6 We may check your details with one or more credit-checking agencies. If we do this, we will ask your permission before we carry out a credit check

http://www.ovoenergy.com/terms/

Labman20 wrote: »

Where does Martin get his figures from. According to the CEC it says I can save £170 on my £1932 yearly bill!!! I paid in total £861.31 last year.

No plans to switch just yet. Service is great and the savings are not big enough.

The CEC uses the data from MoneySuperMarket.com for the purposes of comparison.

What annual consumption figures in kWh did you put into the CEC? (and what is the first part of your postcode)

You can't go by what you paid last year as prices have increased since then
(although, I agree, not by the amount you indicate)