E.on Warm Home Discount Scheme

Former_E.ON_Company_Representative:_Malc · 5 September 2017 at 10:49AM

fredandwilma wrote: »

I have received my WHD payment.

Thanks for your efficiency, E.on. :A

British Gas have now opened their WHD scheme, too :-

https://www.britishgas.co.uk/energy/energy-saving/warm-home-discount.html

That's great fredandwilma. Glad you've received the payment.

We recently started making payments to customers eligible under the 2017/18 scheme and aim to have them all done by 31 March 18 at the latest. As here, though, many will be done before this time.

Thanks for letting me know fredandwilma. :T

Malc

Former_E.ON_Company_Representative:_Malc · 5 September 2017 at 10:53AM

poppasmurf_bewdley wrote: »

Just checked my account and mine's been paid in too. Much earlier than last year. Thanks Eon.

Pleased you, too, have received your Warm Home Discount payment for 2017/18 poppasmurf and thanks for letting me know. :T

Malc

SpotlandRules · 5 September 2017 at 11:37AM

EON. Your service is brilliant. My WHD has been paid into my account. You rock.

Former_E.ON_Company_Representative:_Malc · 5 September 2017 at 11:48AM

SpotlandRules wrote: »

EON. Your service is brilliant. My WHD has been paid into my account. You rock.

Great stuff SpotlandRules. Glad you've received the payment and thanks for letting me know. :T

Malc

fredandwilma · 5 September 2017 at 1:19PM

E.ON_Company_Representative:_Malc wrote: »

That's great fredandwilma. Glad you've received the payment.

We recently started making payments to customers eligible under the 2017/18 scheme and aim to have them all done by 31 March 18 at the latest. As here, though, many will be done before this time.

Thanks for letting me know fredandwilma. :T

Malc

Hi Malc :j :hello:

I must say, I'm reluctant to switch from E.on if only for the ease of obtaining the WHD.

However, the payment is so early, I'm concerned it will be refunded as my annual statement is due and I'd rather leave it in my account for the reason it is intended.

Will E.on leave the payment in my account as it's the WHD or will they refund the whole of my balance? I've usually received it after my annual statement.

Thanks

f&w

Former_E.ON_Company_Representative:_Malc · 5 September 2017 at 2:01PM

fredandwilma wrote: »

Hi Malc :j :hello:

I must say, I'm reluctant to switch from E.on if only for the ease of obtaining the WHD.

However, the payment is so early, I'm concerned it will be refunded as my annual statement is due and I'd rather leave it in my account for the reason it is intended.

Will E.on leave the payment in my account as it's the WHD or will they refund the whole of my balance? I've usually received it after my annual statement.

Thanks

f&w

Hi f&w :wave: and that's a very good point. The answer is yes. If the Warm Home Discount payment forms part of a credit balance at the annual review, it will be refunded.

Annual payment reviews take into consideration the total balance at the time. They don't look at where this balance has come from. These refunds are built into our system and are done automatically without advisor input so won't be stopped.

Totally appreciate where you're coming from. The intention of these payments is to help with winter bills and refunding early defeats this objective somewhat. The best advice I can give is to send it back to us once it's been refunded. There are several ways of doing this including with a one off Direct Debit or credit/debit card payment. You'll need to contact us to arrange a one off Direct Debit but can make card payments online through our website (all you need is your account number, post code and email address).

As our Monthly Direct Debits run for 12 months from the time they were first set up, annual reviews are spread throughout the year. I suspect, whenever Warm Home Discount payments are made, there'll be a number which coincide with annual reviews and lead to the sort of situation you find yourself in.

Sorry this is a bit messy f&w but hope it gives you an option. You know where Helena and I are if you need us. Let us know and we'll be happy to help.

Malc

fredandwilma · 5 September 2017 at 2:18PM

E.ON_Company_Representative:_Malc wrote: »

Hi f&w :wave: and that's a very good point. The answer is yes. If the Warm Home Discount payment forms part of a credit balance at the annual review, it will be refunded.

Annual payment reviews take into consideration the total balance at the time. They don't look at where this balance has come from. These refunds are built into our system and are done automatically without advisor input so won't be stopped.

Totally appreciate where you're coming from. The intention of these payments is to help with winter bills and refunding early defeats this objective somewhat. The best advice I can give is to send it back to us once it's been refunded. There are several ways of doing this including with a one off Direct Debit or credit/debit card payment. You'll need to contact us to arrange a one off Direct Debit but can make card payments online through our website (all you need is your account number, post code and email address).

As our Monthly Direct Debits run for 12 months from the time they were first set up, annual reviews are spread throughout the year. I suspect, whenever Warm Home Discount payments are made, there'll be a number which coincide with annual reviews and lead to the sort of situation you find yourself in.

Sorry this is a bit messy f&w but hope it gives you an option. You know where Helena and I are if you need us. Let us know and we'll be happy to help.

Malc

In that case, I shall have to make a complaint.......:rotfl::rotfl:

Seriously though, my payments have been reduced to next to nothing, and i'll have a zero credit balance.

A good time to switch suppliers for most people?

My tariff is too good to switch so it just means, err, hassle on my part. My payments need to be adjusted, in any case, (hopefully, automatically then)?

It's just unfortunate timing.

Barbados, here i come.................................:rotfl:

Former_E.ON_Company_Representative:_Malc · 6 September 2017 at 9:00AM

fredandwilma wrote: »

In that case, I shall have to make a complaint.......:rotfl::rotfl:

Seriously though, my payments have been reduced to next to nothing, and i'll have a zero credit balance.

A good time to switch suppliers for most people?

My tariff is too good to switch so it just means, err, hassle on my part. My payments need to be adjusted, in any case, (hopefully, automatically then)?

It's just unfortunate timing.

Barbados, here i come.................................:rotfl:

Morning fredandwilma and hope I've caught you before you jet off to Barbados. :cool:

You're right, at the annual review, as well as refunding any credit balance over a fiver we also check the payments are covering usage. This is based on the meter readings we have for the previous 12 months and current prices. Any adjustments are done automatically and we'll let you know two weeks before any change is due.

I'm sure you already know this but don't forget about the Direct Debit Manager on our website. Using this, you can change the monthly payments by up to 20 per cent up or down provided the account is billed up to the latest meter readings. By up to 5 per cent up or down without readings. Comes in handy should circumstances change. Although, as your review is about to happen, you won't be able to use this tool until it's done.

Sorry for trying to teach you how to suck eggs fredandwilma.

Malc

michaels · 6 September 2017 at 9:03AM

What website - would that be the one that was completely down yesterday and is still inaccessible for log in this morning?

Former_E.ON_Company_Representative:_Malc · 6 September 2017 at 10:35AM

michaels wrote: »

What website - would that be the one that was completely down yesterday and is still inaccessible for log in this morning?

Yes, that's the one michaels. We had issues yesterday afternoon and first thing this morning but these have been sorted and it's okay to log in now if you wish.

Sorry for the inconvenience.

Malc

E.on Warm Home Discount Scheme

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