E.on Warm Home Discount Scheme

Richie-from-the-Boro

Not a waste of time Anthorn, it used to be hit and miss-match criteria across suppliers now there is an agreed standard points criteria for the Broader Group applied by and to all suppliers. The application open start date for each individual supplier is still obviously determined by each suppliers internal systems.

Core Group are those pre-determined and certified by [DWP] GOV as fuel poor.

Broader Group are those who claim, via self certification to be fuel poor.

The Broader Group application to your supplier each and every year is your responsibility. You personally keep an eye on their website and apply ASP to get in the cue for first come first served money after the statutory obligation for the Core Group have been allocated.

fredandwilma

Anthorn wrote: »

So therefore the qualifying date is likely to be different from supplier to supplier and even the amount awarded could be different from supplier to supplier? And what about the criteria for eligibility across different suppliers? As you say each supplier decides it for themselves so therefore there can be no co-ordinated scheme applicable to all suppliers? In that case, a waste of time the government publishing it.

Looks like E.ON are still the only ones who know the finalised details of the 2017/18 scheme!

As E.on themselves, have finalised the details of their scheme.

Other suppliers will, in due course, (I see you are not an E.on customer?).

As I've said in previous posts, within the scheme, there are compulsory benefits which a supplier must include in its eligibility criteria for Broader Group rebate payments.

I'm sorry I'm unable to help you any further, Anthorn, I've done my best and we are going round in circles with the same questions and the same replies.

Good luck if you are seeking to apply for the WHD with your own supplier. Keep an eye out for their scheme opening if you haven't pre registered, (or even if you have pre registered).

If you feel E.on have indeed been misleading, you are perfectly entitled to make a complaint about them, as I've said before, but do have another read of this 53 page document. It contains the answers to all your questions.



https://www.ofgem.gov.uk/system/files/docs/2016/09/final_whd_supplier_guidance_sy6.pdf


Best of luck

f&w

Anthorn

fredandwilma wrote: »

As E.on themselves, have finalised the details of their scheme.

Other suppliers will, in due course, (I see you are not an E.on customer?).

As I've said in previous posts, within the scheme, there are compulsory benefits which a supplier must include in its eligibility criteria for Broader Group rebate payments.

I'm sorry I'm unable to help you any further, Anthorn, I've done my best and we are going round in circles with the same questions and the same replies.

Good luck if you are seeking to apply for the WHD with your own supplier. Keep an eye out for their scheme opening if you haven't pre registered, (or even if you have pre registered).

If you feel E.on have indeed been misleading, you are perfectly entitled to make a complaint about them, as I've said before, but do have another read of this 53 page document. It contains the answers to all your questions.



https://www.ofgem.gov.uk/system/files/docs/2016/09/final_whd_supplier_guidance_sy6.pdf


Best of luck

f&w

Like the E.ON Rep and others you keep on rehashing the same information over and over as if it hasn't yet sunk into my puny brain. I already know all that. For my response just read back.

Former_E.ON_Company_Representative:_Malc

Anthorn wrote: »

So therefore the qualifying date is likely to be different from supplier to supplier and even the amount awarded could be different from supplier to supplier? And what about the criteria for eligibility across different suppliers? As you say each supplier decides it for themselves so therefore there can be no co-ordinated scheme applicable to all suppliers? In that case, a waste of time the government publishing it.

Looks like E.ON are still the only ones who know the finalised details of the 2017/18 scheme!

Sorry if I haven't been clear Anthorn.

There are two parts to the Warm Home Discount scheme. Core and Broader Group. The qualifying date (9 July 17) I spoke about in posts #21, #29 and #30 concerns the Core Group only. This is the same for all suppliers involved with the scheme.

For customers applying under the Broader Group, we need to be their electricity supplier at the time the payment is made (this can be up to 31 March 18).

The amount of the discount is the same regardless of whether it's in the Core or Broader Group or which supplier is making it. This year it's £140.

As Richie-from-the-Boro says, eligibility for Broader Group applicants is mainly the same across all those suppliers involved with the scheme (not all suppliers are). Although, each supplier participating can choose additional eligibility conditions if they wish.

Hope this is a bit clearer Anthorn. If you've a minute, have a look at the link fredandwilma posted (#33). Some really good information in there.

Malc

Former_E.ON_Company_Representative:_Malc

Richie-from-the-Boro wrote: »

Not a waste of time Anthorn, it used to be hit and miss-match criteria across suppliers now there is an agreed standard points criteria for the Broader Group applied by and to all suppliers. The application open start date for each individual supplier is still obviously determined by each suppliers internal systems.

Core Group are those pre-determined and certified by [DWP] GOV as fuel poor.

Broader Group are those who claim, via self certification to be fuel poor.

The Broader Group application to your supplier each and every year is your responsibility. You personally keep an eye on their website and apply ASP to get in the cue for first come first served money after the statutory obligation for the Core Group have been allocated.

Spot on Richie-from-the-Boro. As above (post #2), we opened our Warm Home Discount Broader Group scheme for 2017/18 on 5 June 17. Customers can now apply to receive the payment of £140. These will be paid by 31 March 18.

As you say, we've only a certain quota for Broader Group payments and, once we've reached this number, we'll close our scheme. Broader Group applications are awarded on a first come, first served basis. It's best customers apply as early as possible as we don't know when we'll close our 2017/18 Broader Group scheme. In previous years we've closed it in November/December.

Malc

Former_E.ON_Company_Representative:_Malc

fredandwilma wrote: »

As E.on themselves, have finalised the details of their scheme.

Other suppliers will, in due course, (I see you are not an E.on customer?).

As I've said in previous posts, within the scheme, there are compulsory benefits which a supplier must include in its eligibility criteria for Broader Group rebate payments.

I'm sorry I'm unable to help you any further, Anthorn, I've done my best and we are going round in circles with the same questions and the same replies.

Good luck if you are seeking to apply for the WHD with your own supplier. Keep an eye out for their scheme opening if you haven't pre registered, (or even if you have pre registered).

If you feel E.on have indeed been misleading, you are perfectly entitled to make a complaint about them, as I've said before, but do have another read of this 53 page document. It contains the answers to all your questions.



https://www.ofgem.gov.uk/system/files/docs/2016/09/final_whd_supplier_guidance_sy6.pdf


Best of luck

f&w

Really useful link f&w. Thanks for posting it.

Malc

Former_E.ON_Company_Representative:_Malc

fredandwilma wrote: »

Thanks Malc.

I've received confirmation of my application for the 2016/17 scheme.




Perhaps you could bring this to someones attention and i could then receive confirmation for the 2017/18 scheme?

It's not something i want to leave to chance.

Thanks

f&w

poppasmurf_bewdley wrote: »

I've just checked the email I received earlier this week and mine also says Eon has received my application for the 2016/17 Warm Home Discount.

Anthorn wrote: »

From what I can see E.ON has juxtaposed the 2016/17 details which are by now out of date and allege that is the details of the 2017/18 scheme. The link you posted to the "key dates" has been available since last year.

Afternoon all and just a quick update about the issue we had recently with the wrong year being shown on the emails we sent acknowledging receipt of an application for the 2017/18 Warm Home Discount Broader Group scheme.

Our IT guys have fixed this mistake. Emails received by customers after 9 June 17 will have the right year on - 2017/18.

Many thanks for bringing this to my attention and sorry for the inconvenience caused.

Have a good weekend.

Malc

Smodlet

Have you guys read any of Anthorn's other posts? Just sayin'...

Anthorn

E.ON_Company_Representative:_Malc wrote: »

Afternoon all and just a quick update about the issue we had recently with the wrong year being shown on the emails we sent acknowledging receipt of an application for the 2017/18 Warm Home Discount Broader Group scheme.

Our IT guys have fixed this mistake. Emails received by customers after 9 June 17 will have the right year on - 2017/18.

Many thanks for bringing this to my attention and sorry for the inconvenience caused.

Have a good weekend.

Malc

LOL But what else has E.ON got wrong? And if the total amount of WHD increases when details are finalised will E.ON customers get the new amount or the old amount (£140) they applied for. Lastly, since the WHD for the broader group is finite will E.ON be the first to close applying because they were the first to open it? All questions which need answers.

Former_E.ON_Company_Representative:_Malc

Anthorn wrote: »

LOL But what else has E.ON got wrong? And if the total amount of WHD increases when details are finalised will E.ON customers get the new amount or the old amount (£140) they applied for. Lastly, since the WHD for the broader group is finite will E.ON be the first to close applying because they were the first to open it? All questions which need answers.

Don't worry Anthorn. All of our customers who qualify for Warm Home Discount in 2017/18 will receive £140. This is whether qualifying through the Core or Broader Groups. This won't change for 2017/18 regardless of how many successful applications we have. All these customers will receive £140. We paid a similar amount to all our customers who qualified for last year's scheme (2016/17).

Once we receive a certain number of applications under the Broader Group, we'll close this part of our 2017/18 scheme. In previous years we closed the Broader Group scheme to new applicants in November/December giving a couple of weeks' notice. Not saying this will the same for 2017/18. It's just something to be aware of.

We're contacting customers who have registered as well as others we think could be eligible to let them know it's time to apply. We'll put regular updates on our website too. Also, watch this space. I'll keep this thread updated with any relevant details as we go along.

Malc