Add your feedback on energy supplier Scottish Power

Surprisingly, I found Scottish Power simple to switch to. No problems changing to a fixed rate contract with them later either. They do like to increase direct debits, despite low usage (so they are always owing me £100-200). Funnily enough, their system just finally lowered it, but when I am leaving. (Due to moving flats and my new flat has IGT, so there would be an extra charge. Otherwise, I would stay with them as they seem to be good value.)

After the terrible experiences I've had in the past (e.ON, British Gas and npower), this was a positive change.

Their website isn't too great for managing your account (don't use the back button or it gets upset, bills don't always display correctly - random blank pages - and a few other small issues) and the cashback was very slow, but those are minor issues overall.

Hi every one. I have been a SP customer for many years.
I am on the online fixed price energy January 2014 tariff which ends on 31st December. No -tie ins or cancellation fee's.

I like being an online customer and receive a discount of £15.75 per year.
I also receive a duel fuel discount of £16.80 per year.

Being an online customer means I can view my account online any time I wish. I submit my meter readings weekly to keep watch on my use and cost.

I have a great deal with SP, fixed until Jan 2015.

But their behaviour with regard to setting D/Ds is that of simple thieves, and their ability to comprehend and respond to simple queries leads me to wonder if they employ simpletons, or on the contrary remarkably clever people who are adept at wilful misunderstanding and obfuscation

Having said all this, I expect them to be in the same category as their fellow wicked sisters in the cartel, ably supported by the Energy ombudsknut, their pimp

While a SP customer I found the service to be excellent and the cs staff polite, friendly and helpful.
I left in June purely because I found a better deal saving me £100 otherwise I would have stayed.
I received my final bills at the end of June. I owed £39.73 on the electricity account and was £5.19 in credit on the gas.
On the electricity statement it clearly states 'We'll collect your balance of £39.73 on 16th Jul 2013.' A week later I received an email and a letter, informing me that my payment was overdue and that I needed to pay immediately otherwise additional costs could be added to my balance.
Being somewhat niggled I paid immediately and emailed a light hearted complaint to SP. In this email I requested immediate payment of the £5.19 gas balance owing to me seeing as they place such importance on prompt payment. This was on the 6th July. I have received no payment, no reply to or even acknowledgement of my email. I now have to pay for the telephone call to get the money owing to me. I am no longer niggled, I am getting angrier by the day at being treated with such condescension. Will SP be paying me additional costs for their late payment?
In my email I told SP to remember that leaving customers are also their future customers. Treat us well when we leave and we will be rushing back to you when things don't go so well with the company we have moved to. You've left it too late in this case SP. Please treat your other customers with more consideration.

Update: I have just phoned SP to remind them they have my £5.19, I know it isn't a lot but it is my money not theirs. Also it is the principal. They are quick enough to demand immediate payment but don't follow suit when they owe the customer.
Waiting time to speak to someone? 52 - 1hr 20 mins! I would have to pay 0845 rates to ask for my own money back or hang around waiting for a call back that might not happen.

update: well one month on and still no payment or courtesy acknowledgement of the email so I have just phoned again. This time the call back time is estimated at between 53 and 1hr 21mins. Does Scottish Power seriously expect someone to hold the line for this length of time without it reflecting badly on them as an organisation? Is this an indication of the number of customers who need queries/discrepancies resolved? It smacks of as long as we tie you into a contract and get your money then we will treat you just as we like. The lesson I have learned is that it will be a long time before I enter into a contract with SP in the future.

17th Oct. At last I have received my money. Such a shame I had to mention the words 'Energy Ombudsman' before I was taken seriously!

I thought this sorry saga was over but, no! I received a cheque from SP paying back £32 they had overcharged me.