Breeze & Wyles - Anybody used these guys for conveyancing?

cowabunga123 wrote: »

DO NOT USE THEM!!!

We have had a terrible experience with them, they cannot get even the simplest of things right.

I've wasted days on hold, spent ages writing emails, speaking to incompetent assistants etc.

We made two complaints to a superviser, the first received zero acknowledgment or action, the second provided some response but it totally ignored the points of our complaint.

I would pay more for a better firm and know that they were at least doing a good job.

For a simple, chain free purchase, we waited over 5 months to exchange....nightmare!

This sounds horribly accurate to me! I hope you have completed by now? I am worried we are heading down the same road with this...

I am a first time buyer and unfortunately we have also been allocated Breeze and Wyles as our solicitor. For a completely no-chain purchase this should in theory have been a relatively fast transaction, sadly this has not been the case and I actually had to call our bank and retrieve some information myself because the solicitors tried to justify that one letter per week was sufficient in order to chase up paper work.

This has now happened a number of times, and I am at a loss as to why I the paying customer have to do their job for them! It seems they are simply not prepared to pick up the telephone and contact our vendors solicitors or our bank. Everything is done via post or dare I say it FAX... no emails are sent and no phone calls are made.

We are now in a situation whereby we are calling them twice a day... each time I call I get different information and excuses from that of my partner, and each person we talk to we have to explain our situation over again... after spending 15 minutes on hold just to get through to a call centre.

At no point was I able to get through to a supervisor or manager, and despite asking that I get put through so someone who can help me further.

To add insult to injury we are now being told that our case has taken along time because it has changed hands 3 times due to solicitors being on holiday or on maternity leave. Which is fair enough, we are all entitled to both holidays and maternity leave... BUT this is simply not my problem as a customer and I really couldnt care less if staff are on holiday, it certainly isnt an excuse I am willing to accept... since at no point were we informed prior these delays. It was only after 3 phone calls that one of the call center attendants let slip that our case had been passed from pillar to post. Had we been kept in the loop from the off, I'm sure we would have been a little more understanding.

When it came to sending our contract, sale agreement and land registry, my partner had expressly asked that it be sent first class or special delivery as we had made special arrangements with work to get the documents signed and returned the same day (as we were worried that the process was taking so long already) ...needless to say the package didn't turn up on the day it was meant to, and when I telephoned to query this the response was ' It has been posted on (dd.mm.yyyy), have you checked through all your post today? have you checked you are at the correct delivery address? I cannot confirm that your documents were sent out first class.' I was pretty shocked to be patronized like that! The package turned up a day late, with the postage mark dated for the previous day... so that proves that it was clearly not even posted on time, let alone at the time of the phone call... despite promises and reassurances from the solicitors that it would be dispatched the very day my partner had requested it.

At this point I completely lost all faith in the company... they have let us down at every turn...failing to provide even a basic level of service and communication.

If you want a quick and efficient service, bite the bullet and pay more for a capable solicitor. I am extremely unhappy with the following:

- Lack of communication
- Lies about who is handling our case, and generally being 'fobbed off' at every opportunity.
- Failing to actively chase up important documents and generally be productive.
- Call centre staff being very dismissive and sarcastic on the phone
- Poor telephone service in general, especially having to wait at least 10minutes on hold each time you call up.


In conclusion, I have contacted our bank and made a formal complaint. They have now launched an investigation into our case & Breeze & Wyles. I am completely and utterly exhausted in dealing with this company...and I resent having to pay for a frankly shoddy service.

Has anyone else had a similar experience? Is there light at the end of this long tunnel?!

Thanks

Yes still here waiting for Breeze Plus to answer. 4 minutes 44 seconds and counting. Do they think this is acceptable to treat people like this? 6 minutes 13 seconds. They are currently experiencing a high volume of calls! They have been for the last 2 weeks whenever you ring. Is it incompetence? 7 minutes 3 seconds. Must be approaching record levels of inactivity. last week they were trialling a new telephone system! 8 minutes 22 seconds. Will they be paying me for my wasted time on this call? Shall I just ask them to hold the line if and when they do answer? 9 minutes 10 seconds. You must be as bored as me reading this while I am waiting for them to answer.10 minutes!!!!!!!!!!! Who can I complain to? Try sending an email and their system breaks down. 10 minutes 51 seconds and they answer. Now got to explain myself to a telephone operator who has no idea of the legal issues involved so I ask to speak to a solicitor so guess what? I am put on hold whilst they see if anyone is available. 13 minutes 57 seconds now.