Flight delay and cancellation compensation, Thomas Cook ONLY
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Hi
Please can anyone advise if they have had any success claiming compensation for the TCX242 to Cancun on 7th April?
The delay was over 6 hours.
I have had two replies from Thomas Cook saying extraodinary circumstances due to technical failure.
I am now writing to the CAA and considering Small Claims Court if this is not successful.
Any information or advice gratefully received!
The Barks.0 -
Hi
Please can anyone advise if they have had any success claiming compensation for the TCX242 to Cancun on 7th April?
The delay was over 6 hours.
I have had two replies from Thomas Cook saying extraodinary circumstances due to technical failure.
I am now writing to the CAA and considering Small Claims Court if this is not successful.
Any information or advice gratefully received!
The Barks.
I hope you are in no hurry: I wrote to the CAA at the beginning of January, and am still waiting for a substantive response. (I started legal action in the meantime ...)
[Postscript edit] And of course if the CAA find in your favour, it doesn't mean anything legally. The airlines are at liberty to disagree: it's just a useful piece of paper to have in a court room. You will still most likely need to take the airline to court!0 -
Still trying to find correct address to send claim to. Sent originally beginning last month but heard nothing, may have had wrong address. Can anyone tell me the address the claims should go to?
Just received an email from Customer Relations offering me £1404 in vouchers, whoop whoop I originally thought, until I looked at said voucher.......use by 31.5.14.
Since our family holidays always take place in August I have replied asking for an amendment to voucher or a cheque. So at this time im 50/50.
Happy but still waiting to be chuffed.0 -
Just received an email from Customer Relations offering me £1404 in vouchers, whoop whoop I originally thought, until I looked at said voucher.......use by 31.5.14.
Since our family holidays always take place in August I have replied asking for an amendment to voucher or a cheque. So at this time im 50/50.
Happy but still waiting to be chuffed.
You are entitled to the cash, but if you indicate you are content with vouchers, then they can pay you with those instead. Not sure who would prefer a voucher over cash, but whatever you're happy with is a good result.0 -
To be honest wasn't expecting anything so to be offered vouchers was unexpected , if I can use towards a family holiday next August I am happy to accept, otherwise, I will push for a cheque, all thanks to confidence gained through reading this forum.0
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Reply from TC, with no explanation for delay which is a "private matter". Don't airlines have to PROVE "exceptional circumstances"?
I am writing in response to your most recent letter and I am sorry that you remain unhappy with our previous reply.
On receipt of your initial claim a full investigation was carried out by the airline into the circumstances surrounding
this delay. This investigation included analysis of historical maintenance data, discussions with engineers, and a
review of the activity of our other aircraft at the time. Following this thorough process we remain confident that the
technical fault was extraordinary and that we took all reasonable measures possible to avoid the delay in question.
We are not required to provide you with specific technical data relating to the fault as this is a private matter for
Thomas Cook to deal with and comply with all regulations pertaning to the maintenance and upkeep of our fleet.
I appreciate you remain unhappy with this decision, and whilst I regret this, we do not believe that a payment under
the rules of the scheme is relevant in this particular case. Should you remain unhappy I can only suggest that you
contact the CAA who will be able to provide you with independent advice on the matter.
I trust this provides some clarity on our position and I can only apologise once again for the delay you encountered on
this occasion.
Kind Regards,
Cheryl Moran
Customer Relations
Don't just book it. Thomas Cook it.
Visit us at thomas cook com, Thomas Cook stores nationwide.
This correspondence is confidential, may be legally privileged and is for the intended recipient only. Access,
disclosure, copying, distribution or reliance on any of it by anyone else is prohibited and may be a criminal offence.
Please delete if obtained in error.
Any views expressed in this message are those of the individual sender, except where the sender specifically states
them to be otherwise.
Thomas Cook
Customer Relations
Tel No: 0844 8798 136
Opening Hours: 8am-10pm Mon-Sun
Thomas Cook is a trading name of Thomas Cook Tour Operations Limited.
Registered Office: The Thomas Cook Business Park, Coningsby Road, Peterborough, PE3 8SB
Register in England No. 37721990 -
barrington wrote: »Reply from TC, with no explanation for delay which is a "private matter". Don't airlines have to PROVE "exceptional circumstances"?
Airlines have to prove EXTRAORDINARY circumstances if in Court and they are advised to confirm details to the CAA or relevant NEB if requested. Therefore the only way of getting to the truth is to see them in Court or ask a NWNF firm to do so for you.0 -
Has anyone had any luck with flight number TCX2985 which was suppose to depart from Dalaman to Mancheter but actually arrived in Glasgow? I have sent the first initial letter recorded delivery to TC on 10th april but i have had no correspondance back.
Many thanks
mm0 -
I though the CAA had referred your case to AESA which found in your favour? How on earth can the CAA now take the opposite view and side with TC? This stinks!0
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To be honest wasn't expecting anything so to be offered vouchers was unexpected , if I can use towards a family holiday next August I am happy to accept, otherwise, I will push for a cheque, all thanks to confidence gained through reading this forum.0
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