Consumer Rights Mini-Guide Discussion Area

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  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    It's clearly not currently fit-for-purpose, the car dealer doesn't sound as if they'll be making any serious (or costly) attempts to fix the problems either.

    Demand your money back.
  • Workinggirl_2
    Workinggirl_2 Posts: 1 Newbie
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    I need advice from your consumer dept. I purchased a pair of glasses from optical express which they broke . I requested a refund from their stockport Merseyway branch which they refused saying I would receive a cheque through the post in 28 days. As these glasses are not fit for purpose are they allowed to do this . I cannot buy anymore glasses until I get my money back.
  • pogofish
    pogofish Posts: 10,852 Forumite
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    Workinggirl wrote: »
    I need advice from your consumer dept. I purchased a pair of glasses from optical express which they broke . I requested a refund from their stockport Merseyway branch which they refused saying I would receive a cheque through the post in 28 days. As these glasses are not fit for purpose are they allowed to do this . I cannot buy anymore glasses until I get my money back.


    What on earth has this got to do with the Mini-Guide..?
  • wealdroam
    wealdroam Posts: 19,181 Forumite
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    pogofish wrote: »
    What on earth has this got to do with the Mini-Guide..?
    Is that your attempt to comply with:
    MSE requests you give new posters a chance! Please be especially nice.
  • Valli
    Valli Posts: 24,803 Forumite
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    Workinggirl wrote: »
    I need advice from your consumer dept. I purchased a pair of glasses from optical express which they broke . I requested a refund from their stockport Merseyway branch which they refused saying I would receive a cheque through the post in 28 days. As these glasses are not fit for purpose are they allowed to do this . I cannot buy anymore glasses until I get my money back.

    I rather think you've been fobbed off


    When did you buy them?
    How did you pay for them?
    When did they break?
    How much were they?
    Don't put it DOWN; put it AWAY
    "I would like more sisters, that the taking out of one, might not leave such stillness" Emily Dickinson
    :heart:Janice 1964-2016:heart:

    Thank you Honey Bear
  • pogofish
    pogofish Posts: 10,852 Forumite
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    wealdroam wrote: »
    Is that your attempt to comply with:

    What's not nice about picking-up a thread hijack/encouraging them to post appropriately?

    After all, Newbies are more informed about this matter than almost any other poster.
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