Virgin Media retention deals (post your haggling successes)

AndyBSG wrote: »

Cheers.

If I do cancel am I then fully committed or can I back out of the cancellation?

Just seen a few people on here claiming they never got a call from retentions before the cancellation date so the cancellation bluff essentially backfired.

You can just phone and say you changed your mind and want to stay. I've had a number of calls - and have done every year I've gone through this. We are not big spenders - I think our average bill has been around £30 since we joined 9 years ago.

latecomer wrote: »

Had a call back today while I was working from home. Cut a long story short I've been offered everything I currently have for £16 a month:

TV M
phone XL with multi-talk add on for mobiles etc
BB 50Mbps
And a new router


Engineer is booked for friday afternoon to try and resolve the broadband and he should have a look at the Tivo box too.

I mentioned I'd signed up for the Sky offer via MSE and after she checked whether it was connected or not we discussed offers. We've been with them for 9 years so she said it was much better to give loyal customers a good deal then to lose them.

I was told I'd get everything in writing so wont count my chickens until I see that but I'm pretty happy. Need to try my hand with O2 now

When you get your new contract can you share how the £16/month price has been reached? (discounts, rolling credit, etc.)

RedDwarf82 wrote: »

When you get your new contract can you share how the £16/month price has been reached? (discounts, rolling credit, etc.)

Will do. Still waiting for written confirmation

latecomer wrote: »

The original deal was much cheaper than this (see details in your link)- potentially £64 including an account credit. this what what I discussed with Virgin.

With an estimated speed of 2.9-6.8 Mbps for my home I only used the Fibre Broadband (38 Mbps) offer to negotiate.
I could certainly have tried to bluff.

Phoned and complained about price hike. It seems as though Virgin has this twice a year but realised this is because I started my contract half way either prior of or after the price index rise, have to negotiate twice a year, obviously the price rise this year is being brought forward and won't happen in February 2017 or so I'm told - we will wait and See!!.
Already had a good deal compared to some deals other people have shared.
I have Tivo M +, 50 meg broadband (funny checked download speed last night and my download speed was 56meg, free calls on a weekend but never use phone. Costing £33.49 a month. We also pay £5 extra for netfix.

We have exactly the same deal but with the increase it would have taken it to £36.98, the advisor gave us £3 credit for 6 months (that coinside's when our contract is up next). And he also gave us netflix free for 6 months saving us £5 a month on that. So total bill is £33.98, line rental included and free netflix.

We didn't have to sign into a new contract either.

We have about £17 worth of different credit on our account to bring it down to this. Obviously come June it is back to negotiating a new deal.

Tivo is slow but this may be because it is full and I need to delete some things from it.
We hammer the Internet and use approx 100meg of data a month, the Internet never faults and can easily sustain 2 phones, a tablet a computer and the TV.

1st sales person was a cowboy and didn't listen. Called back a couple days later and the sales person was really nice and pleasant ( he said he was retentions).

Good luck everyone who has to call, sorted mine in 15 mins.