MSE's Cheap Energy Club: Discuss & feedback

Consumerist · 20 January 2016 at 10:50PM

ynotnotlob wrote: »

hi,
hope someone can advise me.
I have started a move to Flow energy from Eon on 11 DEC ,
I have logged into my account and it says switch in progress.
Flow energy say they have no record of the switch
Have emailed Cheap Energy Club twice and had no reply, no other way of contacting them.
Not Happy

I am assuming you intended to initiate the switch through CEC and it's the CEC "account" which indicates the switch is in progress.

I would suggest you keep badgering CEC with emails and continue posting on this thread until you get a response.

If CEC is rubbish then we all want to know about it before using it. I have occasionally considered switching via CEC but I, personally, don't trust them. Your post supports my suspicions.

onzey · 21 January 2016 at 9:08AM

A little fussy of me I know but would it be possible to change the "What is your economy 7 usage?" entry in the CEC details to an actual user entered percentage or if not, to have 5% steps rather than the current 10%?

Thanks

ynotnotlob · 21 January 2016 at 10:33AM

Consumerist wrote: »

I am assuming you intended to initiate the switch through CEC and it's the CEC "account" which indicates the switch is in progress.

I would suggest you keep badgering CEC with emails and continue posting on this thread until you get a response.

If CEC is rubbish then we all want to know about it before using it. I have occasionally considered switching via CEC but I, personally, don't trust them. Your post supports my suspicions.

I thought you could trust them as they were part of Money savings expert😮

Consumerist · 21 January 2016 at 2:39PM

onzey wrote: »

. . . but would it be possible to change the "What is your economy 7 usage?" entry in the CEC details to an actual user entered percentage or if not, to have 5% steps rather than the current 10%? . . .

Sounds like a good idea to me. Perhaps use the 10% as a default value - I suspect many switchers don't really know their percentage.

Why not put this suggestion to CEC in an email.

Former_MSE_Roxanne · 21 January 2016 at 2:51PM

ynotnotlob wrote: »

hi,
hope someone can advise me.
I have started a move to Flow energy from Eon on 11 DEC ,
I have logged into my account and it says switch in progress.
Flow energy say they have no record of the switch
Have emailed Cheap Energy Club twice and had no reply, no other way of contacting them.
Not Happy

Hi ynotnotlob,

Sorry to hear that you've not yet heard back from Flow Energy. We've not received an email from you. If you drop us an email at energyclub@moneysavingexpert.com we'll look into this for you.

Former_MSE_Roxanne · 21 January 2016 at 2:56PM

onzey wrote: »

A little fussy of me I know but would it be possible to change the "What is your economy 7 usage?" entry in the CEC details to an actual user entered percentage or if not, to have 5% steps rather than the current 10%?

Thanks

Thanks for the suggestion, onzey

We'll look into considering this when making future improvements to the site.

Consumerist · 21 January 2016 at 4:04PM

ynotnotlob wrote: »

I thought you could trust them as they were part of Money savings expert��

Truth is, you hear so many reports of switches through intermediaries going wrong that I don't trust switching sites in general. It's not just CEC.

The problem seems to be that if things do go wrong during the switch, it's difficult to know who is responsible for what and each side of the argument blames the other with the customer stuck in the middle.

By going direct to the new supplier to initiate a switch I know who is responsible for seeing it through. To me, it's worth the sacrifice of a possible £30 cash-back for the peace of mind.

It would be interesting to know what percentage of switching through intermediaries go wrong compared to switching direct but I suspect such data is regarded as "commercially sensitive".

molerat · 21 January 2016 at 5:19PM

Interesting that CEC are showing some no longer available electric tariffs - ExtraEnergy Clear Fixed Jan 2017 v1 for instance - superceded by Feb versions.

ynotnotlob · 21 January 2016 at 7:39PM

Consumerist wrote: »

Truth is, you hear so many reports of switches through intermediaries going wrong that I don't trust switching sites in general. It's not just CEC.

The problem seems to be that if things do go wrong during the switch, it's difficult to know who is responsible for what and each side of the argument blames the other with the customer stuck in the middle.

By going direct to the new supplier to initiate a switch I know who is responsible for seeing it through. To me, it's worth the sacrifice of a possible £30 cash-back for the peace of mind.

It would be interesting to know what percentage of switching through intermediaries go wrong compared to switching direct but I suspect such data is regarded as "commercially sensitive".

I may be partly to blame for the delay:embarasse , in my reply to CEC, i made a typo error in the address , but got no reply from my e mail provider to say it had bounced. i thought they had just not replied.
I will keep you posted.

Mkd · 15 October 2017 at 11:57AM

This is not Fair, it does not include Northern Ireland for comparison.
Why not, and why are we left out?????????

MSE's Cheap Energy Club: Discuss & feedback

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