Add your feedback on energy supplier Sainsbury’s Energy

I used USwitch back in August 2013 and was advised that Sainsburys would be the best. I was nervous about British Gas being behind this as I left them a few years ago as they were unable to provide me with an electricity bill in 3 years of being with them. But, I gave them the benefit of the doubt and went ahead with the switch. I should have guessed when the gas moved over without any problem but no sign of the electricity. Many telephone calls and 6 months later, there is still no sign of electricity being switched over. Now I have lost all the benefits of dual fuel with both Sainsbury and my existing supplier so I am worse off than if I had just stayed with them. The customer service staff are friendly and try to help but it just seems that the system keeps cancelling my order. It's extremely frustrating and I wish I hadn't bothered.

Not a fan with these type of set-ups!

Just received our latest Statement from Sainsbury's which shows we are a mere £20.95 in debit. It seems our Electricity usage has gone up on this time last year probably because or Daughter has since returned home from Uni (Extra Shower usage, LapTop's, Mobile etc.) This is somewhat to be expected but what I wasn't expecting is a whopping 25% monthly increase based on their projections for the coming year! :mad:
It seems they have factored in the end of our current Tariff in July (Rate was raised in line with BG's increases earlier and there is a penalty if we were to leave early) and the assumption that we will simply accept their Standard Tariff thereafter? :rotfl:
Well that won't be happening, we will look to switch, probably to OVO as they appear to be ticking all the right boxes in terms of putting the customer first :T I certainly hope that will be the case.

Looking to switch from scottish power to sainsburys energy as they are around £165 pa cheaper based on my previous kWh usage.

Just wondering if the online account management is ok to use?I find SP's pretty good and it has never been down when i've logged in.

Also SP has a habit of bumping the direct debit up by silly amounts,but a simple email to them sorts it out.What are sainsburys like for doing this?

Thanks

cklass wrote: »

Sainsbury's Energy is a partnership with British Gas and so it uses their online management system, which is very good and easy to use. They review Direct Debits at least twice a year, and if you're not happy with the amount they've set, you can call them or send a message via your online account.

I don't have any experience of how well they deal with such requests as I never had any issues with my Direct Debit, but I did message them to get my credit refunded after I left them and they refunded it fairly promptly.

You should expect a very similar experience to that of being with British Gas, which a lot of people take as a negative thing, but I personally never had any problems with British Gas, it was simply their prices that lost them my custom.

Thanks for your reply,sounds like the online is fine in that case.

I'll be going over to this offer I think,its certainly A good saving a month.I have been with scottish power for years with no problems myself.only the silly DD amounts,that they always fix and obviously prices,otherwise I would be stopping.

Thanks for your help