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MSE News: Primus raises line rental for thousands of customers

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Former_MSE_Helen
Former_MSE_Helen Posts: 2,382 Forumite
edited 5 July 2012 at 2:36PM in Phones & TV
"Primus is increasing its line rental prices for 45,000 of its customers this August..."
Read the full story:
Primus raises line rental for thousands of customers

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Comments

  • shafeeq
    shafeeq Posts: 973 Forumite
    Part of the Furniture 500 Posts
    I took out a line rental contract with Primus vis Home Phone Choices on Primus Home Phone Saver, £7.99 - per month 1st May 2012.

    So they are increasing my Line rental by £1.20. I suppose it's still cheaper then BT. Not sure If even they let me leave without penalty where do I go to?

    Any advise?
    Shafeeq
  • nollag2006
    nollag2006 Posts: 2,638 Forumite
    Customer service from Primus is absolutely appalling. Avoid at all costs
  • Wywth
    Wywth Posts: 5,079 Forumite
    nollag2006 wrote: »
    Customer service from Primus is absolutely appalling. Avoid at all costs

    Who would you recommend we switch to then?
  • StevieJ
    StevieJ Posts: 20,174 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    shafeeq wrote: »
    I took out a line rental contract with Primus vis Home Phone Choices on Primus Home Phone Saver, £7.99 - per month 1st May 2012.

    So they are increasing my Line rental by £1.20. I suppose it's still cheaper then BT. Not sure If even they let me leave without penalty where do I go to?

    Any advise?
    Shafeeq

    Are you not covered by this?
    However, the majority of Primus's 650,000 customers will not see prices rise, while the cost of its exclusive deals listed on MoneySavingExpert.com will not increase.
    'Just think for a moment what a prospect that is. A single market without barriers visible or invisible giving you direct and unhindered access to the purchasing power of over 300 million of the worlds wealthiest and most prosperous people' Margaret Thatcher
  • StevieJ
    StevieJ Posts: 20,174 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    nollag2006 wrote: »
    Customer service from Primus is absolutely appalling. Avoid at all costs

    I am going to call them as I have just received my first bill and require some clarification, I will keep you posted:)
    'Just think for a moment what a prospect that is. A single market without barriers visible or invisible giving you direct and unhindered access to the purchasing power of over 300 million of the worlds wealthiest and most prosperous people' Margaret Thatcher
  • SewerSide
    SewerSide Posts: 126 Forumite
    Part of the Furniture 100 Posts
    I just realised there was a pdf attached to my last bill (from 28/6/12), saying there was a £1.20/m increase. Probably still cheapest, but it could have done with its own email.

    https://www.dropbox.com/s/p7aqfdmd55x8isd/pricing.pdf
  • GraceCourt
    GraceCourt Posts: 335 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    The low prices are not much comfort to those of us who live in areas where the telephone exchange does not permit LLU (local loop unbundling)... Primus service is an unbundled service, and all of the low-cost providers charge extra where there is no LLU.

    And yes, their Customer Services are appalling... they originally accepted my order in error and never actually got round to telling me that they couldn't provide the service that I had paid for, until I rang up to query something a few days before they were due to install it... :(
  • dank_2
    dank_2 Posts: 121 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    I must admit to being more than a bit miffed by this price increase.

    I switched to Primus only last month (16th May) on the proviso I would be paying £8.99, so to find out they're going to increase it by 12% - which I have to pay for the next 16/17 months - is scandalous.

    Is there nothing that can be done to halt this? I know in the past that some telecoms companies have allowed customers to cancel their contracts if any price increase is deemed to be of "detrimental effect"?
  • cubegame
    cubegame Posts: 2,042 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    nollag2006 wrote: »
    Customer service from Primus is absolutely appalling. Avoid at all costs

    It's a phone line, why would you need customer service?
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    cubegame wrote: »
    It's a phone line, why would you need customer service?
    When the bill's wrong, month after month?
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
This discussion has been closed.
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