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  • mainvein
    i emailed neil birkett and lo and behold i got a call back within 2 hours offering me a better deal. I was on the bus to work and the phone kept cutting out so didnt have time to digest all the information, but firstly they offered me:

    20mb broadband
    500gb tivo
    free install
    move my old box upstairs
    xl tv
    weekends phone for 52 a month!!!

    i said that i wanted a superhub too as my NAS drive runs too slow on their existing router, so they chucked that in and put it up to 30mb too.

    At first i thought i was onto a winner, they were really apologetic, but thinking about it they kind of tried to placate me with a much worse deal than the existing customer premiere collection.

    They also told me that i now had a loyalty discount applied to my account too so that why it was lowered to 52 a month.

    When i got to work i looked into it a bit more and i now have gone from feeling valued to feeling a bit shafted. If i wanted to i can upgrade to the 60mb bband (like the premiere collection) but i have to pay a fiver extra a month - bringing the total to the 58 a month - the SAME AS THE EXISTING CUSTOMER PREMIERE COLLECTION!! - So much for the want to keep your business call.

    Also, in the small print on their site it says that existing customers upgrading (like i am with the internet) can phone up within 30 days of activation to get the installation charges and first month rental back! - That was never explained to me, feels like they were trying to get even more money than before the first operator did that caused me to complain.

    I have sent them a detailed email asking for a full breakdown of what my loyalty discount entails as from what i can see it is just a big fat lie
  • mainvein
    i emailed neil birkett and lo and behold i got a call back within 2 hours offering me a better deal. I was on the bus to work and the phone kept cutting out so didnt have time to digest all the information, but firstly they offered me:

    20mb broadband
    500gb tivo
    free install
    move my old box upstairs
    xl tv
    weekends phone for 52 a month!!!

    i said that i wanted a superhub too as my NAS drive runs too slow on their existing router, so they chucked that in and put it up to 30mb too.

    At first i thought i was onto a winner, they were really apologetic, but thinking about it they kind of tried to placate me with a much worse deal than the existing customer premiere collection.

    They also told me that i now had a loyalty discount applied to my account too so that why it was lowered to 52 a month.

    When i got to work i looked into it a bit more and i now have gone from feeling valued to feeling a bit shafted. If i wanted to i can upgrade to the 60mb bband (like the premiere collection) but i have to pay a fiver extra a month - bringing the total to the 58 a month - the SAME AS THE EXISTING CUSTOMER PREMIERE COLLECTION!! - So much for the want to keep your business call.

    Also, in the small print on their site it says that existing customers upgrading (like i am with the internet) can phone up within 30 days of activation to get the installation charges and first month rental back! - That was never explained to me, feels like they were trying to get even more money than before the first operator did that caused me to complain.

    I have sent them a detailed email asking for a full breakdown of what my loyalty discount entails as from what i can see it is just a big fat lie
    Originally posted by mainvein

    update - loyalty discount is 7 per month apparently, my package is now 49.95 a month (even though they said 53 on the phone). according to them there is no loyalty discount on the collections they offer either - all sounds a bit cloudy to me really.

    anyhoo, virgin is due to be installed again on tuesday, however a chat with sky have offered me a great deal so toying with going back to them, anyone here have sky broadband? is it any good? the internet is the only thing keeping me with virgin
  • skyinsider
    update - loyalty discount is 7 per month apparently, my package is now 49.95 a month (even though they said 53 on the phone). according to them there is no loyalty discount on the collections they offer either - all sounds a bit cloudy to me really.

    anyhoo, virgin is due to be installed again on tuesday, however a chat with sky have offered me a great deal so toying with going back to them, anyone here have sky broadband? is it any good? the internet is the only thing keeping me with virgin
    Originally posted by mainvein
    Depends on the speed you can get really. That being said, for many people standard sky ADSL is faster than Virgin fiber due to there usage policies.

    Anybody with broadband should call there supplier and ask about fair usage and speed management. An example of how it works is, say, you may pay for 30meg fiber on any network, but you may only get 9mbps for 90% of the day. Some networks really do throttle you down by 70% for up-to 90% of the day.

    Anyway, like I say, it depends on the speeds in your area.
  • DJCeeJay
    Hi.

    I thought I share my experience.

    I had been with Sky for 9 years, most recently with the following package:
    - Entertainment Extra
    - ESPN
    - HD, with Sky+ HD box
    - Unlimited Telephone

    I paid 44.50 (including 12.00 for ESPN), plus 5.00 for unlimited telephone.

    As we moved into an area which has more competition - Virgin, BT Fibre etc - I wanted to make sure I get the best deal and save some money.

    I was comparing to Virgin which offers their maximum XL TV (which includes ESPN), and HD, for 35.50 per month. Plus 60 cash back making it 30.00 per month.

    So I called Sky to say I am moving where Virgin is, and I am looking to save money.
    - Sky: "Sky is always cheaper than Virgin, because they own all the TV channels"
    - Me: "Not true, Virgin is 35.50 which is 10.00 cheaper. Plus I get cash back."
    - Sky: "OK I give you ESPN for free, making a saving of 12.00, bringing it down to 32.50."
    - Me: "Not good enough as Virgin is cheaper with cash back."
    - Sky "I could offer discounts on broadband, and telephone"
    - Me: "Not interested, already signed with BT for 18 months"
    - Sky "Sorry, I thought I could do more after 9 years of custom"
    - Me "I will cancel".

    So I wanted to see whether they make a better offer as reported in this forum. The result ?
    - Sky sent a survey asking why i left, and I told them the truth that I it is too expensive.
    - Then Sky called my mobile 2 weeks after cancelling
    -- Sky: "Why did you leave Sky ? Is there anything we could have done to keep you ?"
    -- Me: "It is too expensive, I moved into an area with Virgin and they are cheaper".
    -- Sky "Did we offer anything ?"
    -- Me "Yes, ESPN for free, but it was still more expensive"
    -- Sky "OK. yes, there are really good offers around at the moment"

    So then 2 weeks later, no further calls or letters, and we were cut off a week ago.

    I have now signed on with Virgin, this will be installed 9 June. The deal I got with Virgin is:
    - TV XL Package + Tivo, for 35.50
    - less 62 cash back from topcashback
    - less 20 pounds off installation (online ordering ... not promoted on the site !)
    - I also ordered the 1TB Tivo box and paid upfront, but they sent an email that I will get it for free, saving 49.95

    Not bad !

    Conclusion for me ?

    If you want to save money, ask for it, then be ready to leave and go through with it. There are better deals out there. And if I don't like Virgin, I can go back to Sky as a new customer with great offers in a year !

    Hope this helps.
  • skyinsider
    Hi.

    I thought I share my experience.

    I had been with Sky for 9 years, most recently with the following package:
    - Entertainment Extra
    - ESPN
    - HD, with Sky+ HD box
    - Unlimited Telephone

    I paid 44.50 (including 12.00 for ESPN), plus 5.00 for unlimited telephone.

    As we moved into an area which has more competition - Virgin, BT Fibre etc - I wanted to make sure I get the best deal and save some money.

    I was comparing to Virgin which offers their maximum XL TV (which includes ESPN), and HD, for 35.50 per month. Plus 60 cash back making it 30.00 per month.

    So I called Sky to say I am moving where Virgin is, and I am looking to save money.
    - Sky: "Sky is always cheaper than Virgin, because they own all the TV channels"
    - Me: "Not true, Virgin is 35.50 which is 10.00 cheaper. Plus I get cash back."
    - Sky: "OK I give you ESPN for free, making a saving of 12.00, bringing it down to 32.50."
    - Me: "Not good enough as Virgin is cheaper with cash back."
    - Sky "I could offer discounts on broadband, and telephone"
    - Me: "Not interested, already signed with BT for 18 months"
    - Sky "Sorry, I thought I could do more after 9 years of custom"
    - Me "I will cancel".

    So I wanted to see whether they make a better offer as reported in this forum. The result ?
    - Sky sent a survey asking why i left, and I told them the truth that I it is too expensive.
    - Then Sky called my mobile 2 weeks after cancelling
    -- Sky: "Why did you leave Sky ? Is there anything we could have done to keep you ?"
    -- Me: "It is too expensive, I moved into an area with Virgin and they are cheaper".
    -- Sky "Did we offer anything ?"
    -- Me "Yes, ESPN for free, but it was still more expensive"
    -- Sky "OK. yes, there are really good offers around at the moment"

    So then 2 weeks later, no further calls or letters, and we were cut off a week ago.

    I have now signed on with Virgin, this will be installed 9 June. The deal I got with Virgin is:
    - TV XL Package + Tivo, for 35.50
    - less 62 cash back from topcashback
    - less 20 pounds off installation (online ordering ... not promoted on the site !)
    - I also ordered the 1TB Tivo box and paid upfront, but they sent an email that I will get it for free, saving 49.95

    Not bad !

    Conclusion for me ?

    If you want to save money, ask for it, then be ready to leave and go through with it. There are better deals out there. And if I don't like Virgin, I can go back to Sky as a new customer with great offers in a year !

    Hope this helps.
    Originally posted by DJCeeJay
    I assume that the prices that virgin have given you are the 6 months half price deal. This is something to be aware of (the same with sky's new customer offers). Remember that these prices do go up and you will be tied into a contract - 18 months for virgin, 12 months for sky.

    I always recommend that after purchase (no matter the provider) you call up and ask the price you will pay month-by-month and note this down for the entire contract period. The reason for this is that during the minimum term you pretty much have no come-back and must pay what they ask.

    When is your installation date? Why not try calling sky and tell them your Virgin intalation date and ask them again what they can do - It may be nothing, but it might be something.

    In my new job I am doing some consultancy work for an industry publication. It is focusing on price reductions at the start of minimum terms. All I will say is 'be aware. Companies are very good at making a price sound like 'the' price and it turns out to be an offer that quickly disappears.

    If it is entertainment and ESPN you are after why not look at BT vision? If you have an existing contract with BT you may get a great deal.

    Remember that you have a 30 day cooling off period, and it is very easy to change your mind if you are firm.
  • DJCeeJay
    Appreciate your thoughts, skyinsinder, but I am happy with the choice I made.

    I assume that the prices that virgin have given you are the 6 months half price deal. This is something to be aware of (the same with sky's new customer offers). Remember that these prices do go up and you will be tied into a contract - 18 months for virgin, 12 months for sky.
    Originally posted by skyinsider
    The 35.50 per month is the monthly price, not just for 6 months half price. As I did not need a bundle with phone or broadband, I did not qualify for half price offer. Also, the contract is only 12 months with Virgin with TV only, it is 18 months if you take a bundle.

    When is your installation date? Why not try calling sky and tell them your Virgin intalation date and ask them again what they can do - It may be nothing, but it might be something.
    Originally posted by skyinsider
    I am happy with the deal I got. Sky had ample chances to better the offer. They might have tempted me to stay with their ominous 50% off deal but it was not forthcoming.

    If it is entertainment and ESPN you are after why not look at BT vision? If you have an existing contract with BT you may get a great deal.

    Remember that you have a 30 day cooling off period, and it is very easy to change your mind if you are firm.
    Originally posted by skyinsider
    I know I have got 30 days trial period, so if I don't like it I can go back to Freeview. I just want to give Sky a rest, as they just kept increasing prices, but did not reward 9 years loyalty - which they admitted themselves ! ("I thought we could do more for you after 9 years"). And it is galling to read super low offers plus 200 cash back or so if you sign on as a new customer.
  • DragonQ
    Not really haggling but I can get the following for 29.50 per month as a new customer:

    Sky Entertainment
    Sky Sports
    Sky Movies
    ESPN
    HD Pack
    Sky+ HD Box



    I could upgrade Entertainment to Entertainment Extra (and get Sky 3D but I don't have a 3D TV), which'd make it 32 per month, but I need to see if Eurosport is worth it or not!
  • southcoast
    Phoned Sky to say wanted to cancel sky sports as football season over
    Offered 2 months 10 off as have to give 1 month notice to cancel Sports
    Rejected offer,was then offered 7.95 off for 6 months which i accepted
  • KTF
    Lots of missed calls from SKY retentions on my land line. Just need to be in when they call.

    9 days to the cut off date.
  • grj84
    Just recently haggled, said I was thinking of leaving to go to virgin as they had a deal for free multi room equivalent. Ended up getting HD and multi room for 3 less than what I was paying for 12 months. Bargain!
  • nephilim
    Phoned up sky as I wanted to upgrade online but it wouldn't let me...

    Phoned up and got the following

    Free Multiroom for 12 months
    6 Sky HD for 12 months
    2x Free Sky HD box (and installation in front room and bedroom)
    Discounted Sky Movies (3 a month for them instead of the usual cost)
    Discounted Entertainment extra package (8 a month for full entertainment bundle)
    Free Unlimited Telephone for 12 months
    Half price Unlimited Internet for 12 months.
    Plus 75 M&S vouchers also

    Total cost normally would be 121 a month
    Current cost (for 12 months) is now 35 a month.

    Haggling with the right people = winning
    Total Debt : 25000
    Paid: 9000 Virgin Atlantic American Express
    Paid: 9000 Tesco Clubcard Mastercard
    Paid: 5500 Barclaycard Platinum
    To Pay: 1500 Barclaycard Platinum
    Debt Free Date : Estimated - Dec 2015
  • minjara
    Not the biggest subscription in the world but we were paying 75.75pm for

    Sky tv Entertainment Extra
    Unlimited BB
    Phone
    Sport and HD

    Phoned up as needed to cancel Sport and HD anyway and asked to go through everything else as was thinking of just cancelling tv and going back to freeview.

    Went through what we were paying and after changes and discount from everything, getting tv, BB and phone for 28.50pm
    Will put sport back on eventually which will take it to 48.50 but I'm happy at the saving.
  • KTF
    Lots of missed calls from SKY retentions on my land line. Just need to be in when they call.

    9 days to the cut off date.
    Originally posted by KTF
    Finally spoke to SKY. They couldn't do the 12 months half price offer on the TV and the HD this time only the TV which was fine with me as we normally only watch the BBC HD, etc. anyway which we can still see with no subscription.

    So another 12 months of any non-HD package at 12 months on a 30 day rolling contract. I already have the broadband 12 months half price and line rental paid up front so they couldnt offer me any more deals on that and I have no interest in multiroom, etc.
  • wayne77
    Can I get an HD box from Sky without a subscription? Also can I cancel my Sports and ESPN package during the summer months,then renew when football restarts?
  • DragonQ
    ESPN is actually a rolling 30-day contract anyway so you can cancel and re-add that whenever you want. I think you can cancel Sky Sports during the summer as long as you're not in contract but I don't know if adding it again starts a new contract or not.
  • wayne77
    Cheers Dragon, think I'll give them a call today.
  • INT1
    Member of the family had sky. Someone told her about this website I tho an she called to cancel.

    They didn't offer her anything and said will be cancelled in 30days

    She's pyong circa 80 as as 3 multi rooms on the go.

    Is it likely shell get a call from retentions team?
  • skyinsider
    Member of the family had sky. Someone told her about this website I tho an she called to cancel.

    They didn't offer her anything and said will be cancelled in 30days

    She's pyong circa 80 as as 3 multi rooms on the go.

    Is it likely shell get a call from retentions team?
    Originally posted by INT1
    It depends on her account and what she said. For example, if she has missed a couple of payments over the year, or she was insist ant that she waswas leaving for a specific reason she won't get anything. It also depends how the sales advisor processed her cancellation.
  • skyinsider
    Can I get an HD box from Sky without a subscription? Also can I cancel my Sports and ESPN package during the summer months,then renew when football restarts?
    Originally posted by wayne77
    Yes, sky will sell you a hey sky+ hd box. I think the most without subscriptions is 199
  • buckfast67uk
    Bingo.

    5 minute phonecall to Sky reduced the cost of my tel. line rental, eve & weekend calls, unlimited broadband, HD subscription, Sky Sports & Sky movies from 86 to 64.75/month for the next nine months without adding a tie-in.

    Said i was going to leave to go to BT vision which was 65 so they dropped there's to below it.
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