T-Mobile Voicemail - Now Being Charged?

Beancounter · 2 February 2010 at 2:51PM

I have been accessing T_Mobile voicemail by calling my own number to avoid the charge per minute. I recently had to change my number and since then this doesn't seem to work and I am being charged for calling voicemail. Have they closed this loophole now? It seems a coincidence this happened the day after I changed numbers.

OneADay · 2 February 2010 at 3:52PM

I recently swapped mobiles from an LG cookie to nokia 1208 (which was on t-mobile pay and go).

Now when I get calls on my contract sim in the nokia 1208, I get a voicemail and then a message appears telling me I have voicemail. Press the key to call voicemail accidently and it starts dialling and I get charged 10p per voicemail call.

So I changed the voicemail number to be my own mobile number in the phone call settings - still no good . If call voicemail through that message that appears - I get charged 10p.

But if I call my number simply by entering it on the keypad - it goes to voicemail and then I do not get charged.

Regardless - have had enough - moving away to another network (probably vodafone) end of march (contract ends in april).

BringtheStoneshome · 2 February 2010 at 4:27PM

I came on here to voice exactly the same problem. I am spitting feathers with T-Mobile because we went to the shop to get my wife's phone upgraded (she has been with T-mobile for years). I was asked about my phone and we were presented with a deal which was £10 cheaper per month than we had been paying and we both got new phones. It seems I did not ask every conceivable question such as 'Do we get charged for voicemail?'. I have just complained to the T-mobile rep on the phone but all she could say was that there was not anything she could do. It appears that we cannot even get a set monthly price voicemail (so budgeting goes out of the window).

My advice to everyone is to avoid T-Mobile because they will rip you off.

We now look like likely to get a bill that is more than we were previously paying.

I am with Martin on 'don't bother with loyalty now.

In the last 24 hours I have found out this, that Credit Experian won't remove searches even though they were done on incorrect information and that Tesco Credit Card is not linked to airmiles so my load of shopping won't help towards my goal of a trip to Brazil one day.

I am beginning to hate these companies :mad: and will take any method of stitching them up I can.

Thanks for listening/reading everyone.

Beancounter · 2 February 2010 at 4:34PM

Were you being charged for voicemail before?

The problem I have is that I wasn't being charged but have changed number mid contract (it's not an upgrade). I cannot understand why the old number was free and the new number is chargeable.

OneADay · 2 February 2010 at 4:46PM

I am looking at my online usage - I got charged for voicemails on 18th, 27th Jan plus today.

Seems around 18th Jan (possibly when I changed my mobile).

I have 4 voicemails charged in January and online describes them as "Other Network Partners) plus one voicemail today.

But in between I have dialled my own number myself and those calls were within my call allowance and I got charged nothing - these are described as "T-mobile Partners".

Try turning off automatic voicemail notification or redial and doing manual dialling your numbers (and see if you are charged then).

So much pain and waste of time - I have two contracts with t-mobile (12 month contracts), the main phone finishes in April (I will get pac code in March end and be running to some other sensible network). I do like being able to send web texts with t-mobile (I have to say) and online account/bills are clear but this voicemail business erks me (plus no more 12 month contracts unless you upgrade with them - forget it).

Beancounter · 4 February 2010 at 4:24PM

I have tried what you suggested but I am still being charged for calls to voicemail. Very strange that this has just started since I got my number changed.

Any other comments from others would be appreciated.

OneADay · 4 February 2010 at 7:20PM

I did a test today by ringing my number to get to voicemail - and blasted thing has charged me 10p.

T-mobile - you have lost me as a customer come end of contract in April (I will be of with one of my two contracts in March, the other one in November). It may be peanuts to people but it soon builds and something that was free has suddenly become chargeable. If it was a loop hole before then it is one that you should fix when I renew my contract, not while I am within my contract. GRRRRR.

Beancounter · 4 February 2010 at 7:28PM

Thanks for that.

I have till August to go with my contract but will probably jump ship then too.

I am going to call customer services to query this. I presume this was a well known workaround? (known to them I mean?)

OneADay · 4 February 2010 at 7:31PM

Just sent them an email complaining - not expecting miracle but they have closed this so called loophole without telling me. I mean sometimes I get a missed call, there is a voicemail but no message is left by caller. For the priviledge of listening to a "click of the phone" - I have to pay 10p. Forget it t-mobile.

And they closed this loophole just in January - so they knew it existed and should inform people that they are closing it. Off to voda I think end of March with pac code :-).

Joshbarc · 5 February 2010 at 4:36PM

I have had the same problem since 'upgrading' last week with the dial your own number loophole. I like T-mobile apart from this irritaing desire on their part to charge for voicemail and since I have just agreed to a two year contract... 3 minutes research via google though revealed a simple workaround. Been a fan of this site for a long time so thought it time that I give something back!

HulloMail - sorry can't post link but google it - offer free voicemail which is just as good - probably better than T-mobile. You sign up and either manually reassign your diverts or quicker still type in a code they give you into your phone and you're done. If you use 1 or whatever as your speeddial to access voicemail you just need to reprogram that with the new voicemail number.

Seems to be completely free without catches - the diverted call to your voicemail and calls to retrieve voicemail come out of your bundled minutes as its a UK landline no. Been using it for 5 days now without problem and confirmed calls come out of your allowance through T-mobile's web account checker. You get SMS notification of a new message and there are loads of options that might appeal to techies - store messages for ever, automatic forward to email as mp3 etc. In fact if you have an unlimted dataplan I imagine you can get message delivered to your phone by email for free without using any minutes to phone voicemail but not tried this as I have plenty of spare minutes not to worry about it.

Anyway hope that is useful.

Beancounter · 5 February 2010 at 5:58PM

OneADay wrote: »

Just sent them an email complaining - not expecting miracle but they have closed this so called loophole without telling me. I mean sometimes I get a missed call, there is a voicemail but no message is left by caller. For the priviledge of listening to a "click of the phone" - I have to pay 10p. Forget it t-mobile.

And they closed this loophole just in January - so they knew it existed and should inform people that they are closing it. Off to voda I think end of March with pac code :-).

I just received a call from them apologising. She couldn't/wouldn't answer the question as to why I was suddenly being charged but has refunded my charges so far.

Now investigating the Hullomail service in the post above. Seems to be a workaround for the remainder of the contract.

T-Mobile Voicemail - Now Being Charged?

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