MIPAY Talkmobile - Strange Charge

willhollis18 · 7 April 2009 at 7:27PM

Hi Guys,

Long time reader....first time poster!!

I've just noticed on my HSBC account a charge appearing as MIPAY Talkmobile for £30.

I duly called HSBC to query the charge and after the answering what seemed like 100 questions the fraud team is now investigating. Lots of questions centered around my mobile provider (Orange) and also my parent's mobile provider so whether this is a known issue....??

Just wondered if anyone else has experienced dealings with MIPAY, be it with or without consent? From what i can gather it seems like a service where you can top up 'friends' credit remotely......

Would really appreciate any feedback people have

Thanks!

Will

J1981 · 7 April 2009 at 10:37PM

Hi Will,

Similar situation also a first time post, have checked my HSBC account online tonight and I too have a £30 pound transaction from MIPAY TALKMOBILE T BROOKWOOD SUR dated 6 Apr 09.

Its a card payment, which is odd as i've not been out the house for 3 days so have not used my card. I too have contacted HSBC with little sucess so far. If I have any joy on getting to the bottom of the situation I will post a response, like wise if you hear of a scam going on can you post a thread.

Good luck with it,

JT

simon2_2 · 8 April 2009 at 9:29AM

yep me to i have a first direct account (hsbc) same £30 been taken on 5/4/09 in the morning strange as i was on a plane at this time. the bank are refunding it and have cancelled my card. mi pay talkmobile looks doggy to me! i called them they take 3rd party payments for talk mobile. HSBC must be aware of this as we cant be the only 3 people affected

System · 8 April 2009 at 1:18PM

Talkmobile is a 'cheaper calls' company run by Carphone Warehouse. It's primarily a PAYG service and Mi-Pay manage the payment systems.

If you or your family don't have a Talkmobile SIM then your card has definitely been used fraudulently.

Good luck with getting it sorted out.

Regards
UNDERGROUND

Inactive · 8 April 2009 at 1:43PM

Link to MI Pay.

http://www.mi-pay.com/index.php?option=com_frontpage&Itemid=1

chads · 8 April 2009 at 2:32PM

Hi there,

I also had £30 to MIPAY TALKMOBILE T BROOKWOOD SUR on my account. I was taken at 8am on the 6th of april. After anwsering a lot of questions (same as people above) they marked the transaction as fruadulent, cancelled the card and are sending a new one in the post.

I'm also on HSBC, I mentioned to him that there seem to be a few of us who have been victims of this, all on HSBC over the last few days. He noted it down so maybe that will help the investigation. Not sure if there's any connection but good to keep them informed anyway.

Just to note, they were really efficient and helpful. The man I spoke to was curteous and I was really impressed with how quickly everything was sorted (especially considering I had to make the phonecall at work!)

Thanks

willhollis18 · 8 April 2009 at 5:38PM

Thanks for all the responses, i feel reassured i'm not alone!! The details of my transaction are exactly the same as all the other 'suffers' (i abreviated on my original post). My transaction was also early hours of 05/04 with the funds leaving my account on the 6th.

Seems very suspect that all of the affected are HSBC bank holders. I don't suppose anybody has an email for HSBC so we can highlight this thread to them? I'm waiting for the info from the fraud team to arrive but would like to put this problem on senior personnel radar as something is definately awry here!

lufbrablue · 8 April 2009 at 7:26PM

I also found £30 deducted from my account by the same organisation. Found this thread when I googled the details that appeared on my account. I also have an HSBC Account. Have cancelled my card and been told to wait 3 days before ringing their fraud people.

Inactive · 9 April 2009 at 1:46AM

Strange that this only seems to relate to HSBC Customers...

CHARNEY22 · 9 April 2009 at 10:40AM

this now doesnt only apply to hsbc. Im with natwest and I too had £30 debited to my account 5.4.09 at 11.12 again Mi-pay talk mobile Brookwood, Surrey nat west are looking into it.

lufbrablue · 9 April 2009 at 11:01AM

have had the 30 refunded which is a relief

MIPAY Talkmobile - Strange Charge

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