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Zanussi Integrated dishwasher - £94 delivered @ B&Q Possible misprice

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Comments

  • kitty5
    kitty5 Posts: 73 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Credit card is showing that the money has been refunded for the dishwasher. Also bought a hob, money been taken, so definately not getting dishwasher.
    An apology would have been nice, B & Q.
  • haynrich
    haynrich Posts: 954 Forumite
    ok here come the emails... sorry but you have been refunded.
    haynrich
    1. Tv2. Mobile phone3. Holiday/ break UK4. Ipad5. Cash or vouchers6. Toys7. Something for the kitchen8. beauty items/make up9. Hamper10. games console11. A huge unexpected suprise
  • jacksons_mum
    jacksons_mum Posts: 905 Forumite
    Dear Customer,

    We regret to inform you that we are unable to accept your order for a Zanussi Dishwasher(s) ZDT6053.

    This is due to a system error on our website which caused us to continue taking orders for the product after our stocks had been exhausted. This model of dishwasher has now been discontinued and consequently B&Q will not be stocking it in the future.

    We apologise for any disappointment this may have caused and confirm that a full refund of monies paid by you for the Zanussi Dishwasher(s) ZDT6053 has now taken place and has been credited back to you via the payment method that you used on our website.

    If you ordered additional items from B&Q at the same time as placing the order for the Zanussi Dishwasher these items will be unaffected by this system error.

    Should you require any further information regarding the above please do not hesitate to contact us by replying to this email.


    B&Q Home Delivery Team
  • iNath
    iNath Posts: 382 Forumite
    georgemac wrote: »
    If I bought something from B & Q store in the sale and changed my mind, I would not be allowed a refund on sale goods?
    You have 90 days to change your mind and return it for a full refund with your receipt.
  • N20Y1D
    N20Y1D Posts: 2,061 Forumite
    Part of the Furniture Combo Breaker
    jacksons_mum wrote: »
    Dear Customer,

    We regret to inform you that we are unable to accept your order for a Zanussi Dishwasher(s) ZDT6053.

    That doesnt 'wash' with me, as they clearly state:

    Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us.

    I'm going to be replying to them that as the item is no longer in stock i require a substitute item with similar specifications or above.
    TESCO EVERY LITTLE change to the t&cs HELPS
  • oilit
    oilit Posts: 234 Forumite
    Dear Customer,

    We regret to inform you that we are unable to accept your order for Zanussi Dishwasher(s) ZDT6053.

    This is due to a system error on our website which caused us to continue taking orders for the product after our stocks had been exhausted. This model of dishwasher has now been discontinued and consequently B&Q will not be stocking it in the future.

    We apologise for any disappointment this may have caused and confirm that no money has been debited from your account for the Zanussi Dishwasher(s) ZDT6053.

    If you ordered additional items from B&Q at the same time as placing the order for the Zanussi Dishwasher these items will be unaffected by this system error.

    Should you require any further information regarding the above please do not hesitate to contact us by replying to this email.


    B&Q Home Delivery Team
  • AnnieH
    AnnieH Posts: 8,088 Forumite
    I just got the same email.
  • lawsofnature
    lawsofnature Posts: 365 Forumite
    I got the same email! Oh well...I won't be pursuing a class action case against them lol.

    I ordered mine at 1am Saturday morning.

    Oh, and they are LYING....money was debited from my account!
  • mattwallisuk
    mattwallisuk Posts: 438 Forumite
    N20Y1D wrote: »
    That doesnt 'wash' with me, as they clearly state:


    I'm going to be replying to them that as the item is no longer in stock i require a substitute item with similar specifications or above.

    My god give up already, you are NOT going to get a substitute item for the same price. You are wasting your time.
    The Head Honcho (does very little work)
  • Debt_Free_Dreamer
    Debt_Free_Dreamer Posts: 1,257 Forumite
    Part of the Furniture Combo Breaker
    Just received this:-

    Dear Customer,

    We regret to inform you that we are unable to accept your order for Zanussi Dishwasher(s) ZDT6053.

    This is due to a system error on our website which caused us to continue taking orders for the product after our stocks had been exhausted. This model of dishwasher has now been discontinued and consequently B&Q will not be stocking it in the future.

    We apologise for any disappointment this may have caused and confirm that no money has been debited from your account for the Zanussi Dishwasher(s) ZDT6053.

    If you ordered additional items from B&Q at the same time as placing the order for the Zanussi Dishwasher these items will be unaffected by this system error.

    Should you require any further information regarding the above please do not hesitate to contact us by replying to this email.


    B&Q Home Delivery Team
    I want to be credit card and loan free by Christmas 2010
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