Zanussi Integrated dishwasher - £94 delivered @ B&Q Possible misprice

taxiphil

If B&Q was a philanthropic organisation I'd be inclined to agree, but it's not. It's a profit making company whose only duty is to deliver profit to its shareholders, not to deliver social welfare.

dj_jenns

Right heres my two cents as well then.

Ordered one of these on saturday and if we don't get it then it's not the end of the world however it would be incredibly dissapointing.

The longer this has been left with no direct contact from B&Q means that neither us or the helpdesk staff have a clue whats going on which is very poor customer service on behalf of B&Q if it is a "genuine mistake"

We all know mistakes happen and I'm perfectly happy to accept this was a pricing error and take a refund but the least they can do is get in touch and explain it was their error and what will be happening.

Every other time this has happened that i've heard of, the company has been in touch within 1-2 working days and its just been bounced out but this will be the 4th working day since this has come about and theres still nothing from B&Q.

It's also a bit disconcerting when any online retailer can offer a product at a price and have people pay for it then decide, actually no we don't want you to have that after all.

atro1

For all that's been written here, a letter of apology from B&Q would have been nice!!!
Its now 5 days without anything official from them.and there will be some people bitterly disappointed and angry.

AnnieH

The £94 that was pending from my account has been put back in again this morning. Ho hum... iy was worth a punt... and TBH, a punt was all it was and we all knew that (I thought)

Smamfer

AnnieH wrote: »

The £94 that was pending from my account has been put back in again this morning. Ho hum... iy was worth a punt... and TBH, a punt was all it was and we all knew that (I thought)

i checked my cc statement this morning and theres money back in it.. so im guessing it was this too

ah well worth a try

pinoyadobo

Smamfer wrote: »

i checked my cc statement this morning and theres money back in it.. so im guessing it was this too

ah well worth a try

Same here, I ordered the washer on Sun got my money back yesterday... ah well you win some you lose some.

bluesodium

Very rational some people....

Judging by other peoples comments in this thread, you would have thought that B&Q had murdered their kids!

georgemac_2

checked my CC account this morning - no refund yet. No contact from B & Q either.

It was not a mis-price as had the original price and the amount of discount.

If I bought something from B & Q store in the sale and changed my mind, I would not be allowed a refund on sale goods? I do think B & Q have made a huge mistake here and an apology at least should have been issued?

My one was for my daughters first house so will be disappointed if it falls through (as it looks likely to) , but hey it's not the end of the world.

atro1

Interestingly Folkestone B&Q had the model on display. But with no price on it.
Manager was not available and SA could not help me with price 'Could I pop back'.
Ummmmh

jacksons_mum

i ordered at about 8.30am on saturday, i had confirmation email shortly after. the money was taken the same day and still hasnt been refunded.