Tesco misprice discussion area part 16

wookie wrote:

do not now if this is the righr site but any way it makes a good read



found this on the " VERY LITTLE HELPS SITE "

I am a manager for Tesco. Firstly, I just want to make one point, no one is forced to shop at Tesco, if you have so much complaint about it, simply don't shop there. How boring life must be to spend time moaning about a supermarket! I have no complaint about my company, and the only bad treatment I have ever received is at the hands of customers including acts of unjustified aggression and threats of assault If any of you had the slightest idea about the work and effort that goes into providing the service to the customer at Tesco then you may think twice about the comments posted on this site. I just think that everyone is jealous of Tesco's position and no one likes to see anything successful. Why don't we celebrate a great British company.

My second point is about all these comments and dedicated websites on Tesco mispricing. Yes I admit on occasion there will be some pricing errors, either human error where a member of staff misses changing a label over or a computer error centrally. However, there are systems in place and a dedicated department to make sure prices are correct. Tesco is not intentionally over charging customers. Concerning the over charging policy, this is provided for as a gesture of good-will as way of apology for the inconvenience of being overcharged. Although it is VERY apparent that many "customers" are making a career out of this generous policy by intentionally purchasing high value products they believe will scan incorrectly. It is under these circumstances a refund may be refused by management and the "customer" banned.

Furthermore, it is well known that some criminals will intentionally swap labels around and even attempt to print their own labels to make out they have been overcharged. So if "customers" request refunds under suspicious circumstances then YES refunds should not be given out and these people banned from store.

Tesco-Complaint response in the comments section...:T


seems to me they are cracking onto this, shame though i will still keep on trying to r+r:D :j

MrsTee wrote:

I'm still an r&r virgin, after my big Christmas shop in the early hours of this morning. I couldnt work out the 'deal' on the beer and couldnt see any wrongly priced meat, but then there was a lot of stuff either not there or in the wrong places (not to mention empty boxes all over the floor and trucks of stock in the way of the shelves).

I will do it one day!