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Comments
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Restricted wrote: »I know of a phone order who has received exactly the same letter cancelling the order (on the same day as receiving the receipt for the purchase)
JEEEEZZZ it gets worse.
If I had gone into the shop and ordered it and paid then I would be much more confident that I had a case with them. The fact that I ordered on the website makes me more worried. So good luck to those who purchased in store.
Nettyx:A Official Boots Tart :A:hello:0 -
I think the Consumer Direct contact by email link is down today. Can't seem to get it to work. Will try later - want to lodge my complaint with them too.0
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Restricted wrote: »I know of a phone order who has received exactly the same letter cancelling the order (on the same day as receiving the receipt for the purchase)
This has happened to me too this morning.
I even have the name of the B&Q person who I placed the order with on Saturday.
As 'NettyB3' already points out, if its such an 'obvious mistake' why didnt their own staff spot it.
Will do my Watchdog complaint too.
Wonder if they made much interest while holding all our payments for a few days...0 -
I also just had another lengthy conversation with them and it seems that all is not dead. Will keep you posted, but what I can not quantify from this is how many people have been affected,
All is not dead after a lengthy conversation with THEM - can you enlighten us any further???
Netty x:A Official Boots Tart :A:hello:0 -
I would love to know how many people ordered this item from B&Q. Think of all those £377.11 sitting in their bank account earning interest.0
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Doh, my post has just disappeared! Let's try again...
I rang Consumer Direct this morning on 08454 04 05 06 and they were very helpful! I explained the situation vis. that I had ordered online, received confirmation, payment was taken etc. Their advice is that the contract still stands and that B&Q are required to provide the goods.
CD recommend that I send a recorded letter to B&Q explaining that the contract still stands and that I expect the goods as agreed. Otherwise, I am entitled to claim "loss of bargain" which means and I can buy the same item (even from B&Q
) and then claim the difference from B&Q.
Also, the "We reserve the right..." clause is what they class as an "unfair term". CD have logged my complaint and have asked me to report back with the outcome. If it's not resolved to my satisfaction, CD will escalate it on my behalf.
So, I wonder whether B&Q really are telling french fries in claiming to have sought advice from Trading Standards?0 -
I ordered on phone to local store on Saturday morning, sales assistant said item not showing on web, so he ordered via B&Q stock system, confirming price of 357.11 Was sent order confirmation and receipt in post, but I had a better bargain!!! as local store had been refurbished, i was given an extra 10% discount, so with delivery paid only 341.40!!!
I have heard nothing since, except refund to cc this morning.
I called store to be told by deputy manager that item has been cancelled due to a "Quality Problem", I asked for replacement model GR2 instead, he told me this also is unavailable (2 blatant lies) as i can order GR2 myself now, on www.
I spoke to Palladium for confirmation of Quality problem....lady there, Carol tells me not true...due to a mis-price by B&Q! However, she said that they had received 230 orders on Saturday for garden room GR3 -
so we now need 230 customers to contact B&Q complaints department/Trading Standards/Watchdog........0 -
Have just called Consumer Direct who have logged it, however did say that unless the item was despatched it could be cancelled at any time prior by B&Q. And that my query would be passed on to Trading Standards0
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Doh, my post has just disappeared! Let's try again...
I rang Consumer Direct this morning on 08454 04 05 06 and they were very helpful! I explained the situation vis. that I had ordered online, received confirmation, payment was taken etc. Their advice is that the contract still stands and that B&Q are required to provide the goods.
CD recommend that I send a recorded letter to B&Q explaining that the contract still stands and that I expect the goods as agreed. Otherwise, I am entitled to claim "loss of bargain" which means and I can buy the same item (even from B&Q ) and then claim the difference from B&Q.
Also, the "We reserve the right..." clause is what they class as an "unfair term". CD have logged my complaint and have asked me to report back with the outcome. If it's not resolved to my satisfaction, CD will escalate it on my behalf.
So, I wonder whether B&Q really are telling french fries in claiming to have sought advice from Trading Standards?
Will be writing letter tonight, thank you very much for letting us know about this it is much appreciated. :beer:
Nettty x:A Official Boots Tart :A:hello:0 -
Have just called Consumer Direct who have logged it, however did say that unless the item was despatched it could be cancelled at any time prior by B&Q. And that my query would be passed on to Trading Standards
Oh dear, different people getting different advice.
I wonder what the cost of the GR3 is to B&Q, surely x this by 230 orders and it is not that much out of their millions of profit - and we would all be happy!!
Netty x:A Official Boots Tart :A:hello:0
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