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Mobiles.co.uk help please.. no phone...Pt 2

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  • dolphinstwins
    dolphinstwins Posts: 66 Forumite
    iwanttosave wrote: »
    Going back to the card thing, I'd say you're best running a malware and anti-virus scan to be on the safe side.


    Heheh- thanks again - as for the above - aye everything is all up to date (Husband makes sure of that)
    My personal thought was that the system had a hiccup and tried to process the CC request more than once - flagged to my bank, they declined it, I tried my DC and that was fine. However I still would've liked a reply / confirmation from their security dept to either say - oops yes our system had a bit of a fit - sorry, or hmmm, err nowt to do with us duck!

    :)
  • simon_says_3
    simon_says_3 Posts: 184 Forumite
    does anyone have a contact number for mobiles.co.uk? nowhere to be found on thier website.

    Thank you
  • OneADay
    OneADay Posts: 9,031 Forumite
    1,000 Posts Combo Breaker
    01923 804444 (I think) but its been removed from their site recently so maybe they have been cunning enough to change the number but then again......
  • dolphinstwins
    dolphinstwins Posts: 66 Forumite
    edited 9 January 2010 at 4:32PM
    simon_says wrote: »
    does anyone have a contact number for mobiles.co.uk? nowhere to be found on thier website.

    Thank you

    Yes you can find their numbers (I prolly put this on my other post)
    Select 'contact us' from the customer service menu
    will give you the option to 'send an email' for one of its dept (select one)
    On that page if you scroll down there is a
    For further contact details please click Here
    Voilla - telephone number which at present they're not answering!
    :rotfl:

    Following on from my query..
    I went to their parent company shop - CPW this morning to ask for help & advice - and to be fair the manager was really helpful and understanding
    He tried to call them and couldn't get through (but they apparantly have the same number to call which is odd - ho hum)
    I tried the - hey! if you can match their offer close enough I'll cancel my order with them and order it with you... BUT
    Lo & behold they'd shipped my item out this morning - LMAO
    He explained the distance selling act and my right to cancel & a couple other tips.

    So - looks like I'd best wait till Monday .....
  • WychWeird
    WychWeird Posts: 110 Forumite
    Don't forget that the distance selling regulations state that the timer for returning/cancelling is 7 working days from when you receive the item. Hopefully everything is as you wish and you have no need to cancel :)
  • dolphinstwins
    dolphinstwins Posts: 66 Forumite
    WychWeird wrote: »
    Don't forget that the distance selling regulations state that the timer for returning/cancelling is 7 working days from when you receive the item. Hopefully everything is as you wish and you have no need to cancel :)

    Cheers - I should be getting the phone tomorrow (Monday) , but I'll be at work so will miss the DHL delivery (boo hoo) and off out to college in the evening - prolly wont get it / have a chance to play with it till Wednesday! LOL

    Will let you guys know how I get on.
    Thanks
  • Mobiles.co.uk_company_representative
    Mobiles.co.uk_company_representative Posts: 659 Organisation Representative
    Dolphinstwins,

    As per previous thread please drop me an email (ben at mobiles) so I can look into this for you, I can't investigate unless I have an order number or your email address.

    Thanks,
    “Official Company Representative
    I am the official company representative of Mobiles.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • lisahobden
    lisahobden Posts: 429 Forumite
    I have just spent my entire lunch hour on the phone to these cowboys. I was promised a delivery of an iPhone last Friday and it still hasnt been despatched. I want to cancel and buy again from a company who show their customers a little more respect.

    Don't touch these lot!!
  • lisahobden
    lisahobden Posts: 429 Forumite
    Oh and don't bother phoning their customer services lot. After almost an hour I still hadnt got through to anyonw who could actually help me :-(
  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    lisahobden wrote: »
    I have just spent my entire lunch hour on the phone to these cowboys. I was promised a delivery of an iPhone last Friday and it still hasnt been despatched. I want to cancel and buy again from a company who show their customers a little more respect.

    Don't touch these lot!!
    I quite agree Lisa and no doubt as you will have seen the Rep has chosen to ignore you
    Originally Posted by lisahobden viewpost.gif
    Oh and don't bother phoning their customer services lot. After almost an hour I still hadnt got through to anyonw who could actually help me
    Standard stuff regarding them It's been like that for a long long time....have you tried emailing them ???
    It's not just about the money
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