Warning The memory foam mattress firm

I placed an order for a memory foam topper in June for my pregnant partner.
It was late a night when i placed the order and when she awoke in the morning she say she wasnt prepared to wait for it to arrive and that she was going to purchase one that day.

Fair enough i called the company at 9am and asked for the order to be cancelled. A week later i still hadnt had my refund. They stated to me that on their web site it says that refunds can take upto 28 days :eek:

Not happy with this as i had cancelled before any order was processed (less than 10 hours after placing it) i contacted my credit card company (tesco so RBS) who were less than helpful just simply stating that as i had cancelled the order there was nothing they could do.:mad:

I have already fired off a complaint to trading standards with several points like-

their web site always advertises that their sale finished on the day you are viewing the web site so hence pressure to make you purchase etc.

The fact they are trying to charge a restocking fee where this appears to be illegal under distance selling rules.

Every item on their web site appears to be under a sale but have they actually any proove that they have ever sold or advertised the stock at full price.

Trading standards are being there usually poor service in apart from i got an achknowlegement i have no other communication from them.

Finally 28 days was up today and i still havent had a refund.
I will phone the company up in a second but i am at a loss of what to do next to get my money back. HELP!!!!!