"Complete Savings" scheme

Like many people I have been stung by these Webloyalty people. What horrified me when I discovered the true nature of the "scheme" was that I had been tricked while dealing, online with WH Smith, surely one of the more "reputable" retailers. When I finally discovered that they had been removing £15.00 from my card account each month I contacted WH Smith who refuse to take any responsibility. They tell me it's a "third party" scheme and I must deal with Webloyalty. So WH Smith are happy to endorse and push this click through operation but will take no responsibility for the consequences. See their reply;
Dear James
I am very sorry but as this is a third party promotion I am unable to help you with your enquiry on this occasion due to Data Protection guidelines.
Please contact the Customer Services Department regarding the Shopper Discounts promotions.
Email: customerservice@deliverydeals.co.uk
Telephone: 0800 440 2822
Kind Regards
Tim Williams
Customer Service Coordinator
So this is WH Smith's approach to Customer Service. What do you think??

Hi,

Web Loyalty got in touch with us and have sent across the following response for you. Please note that opinions of third parties to not represent those of MSE.

Hello Forum Members:

We want you to know that we’re here to help you. However, it’s difficult to do that in a public forum when we don’t know who each person is, or the details of their membership. If you would like our assistance or have questions about Complete Savings or Shopper Discounts & Rewards, please contact us as follows:

Complete Savings
Email: customerservice@completesavings.co.uk
Phone: 0800 389 6960

Shopper Discounts & Rewards
Email: customerservice@shopperdiscountsandrewards.co.uk
Phone: 0800 731 9935

Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm. Alternatively, you could contact me directly at mary@completesavings.co.uk and I’ll be happy to assist you.

Kind regards,
Mary
The Complete Savings Customer Service Team

Why is it that so many times you see "Text removed by forum team" on these threads.

This doesn't include the minimum £20 per month saving on Gift vouchers

I signed up with them initially last year and then cancelled with no problem. I then regretted it after they sent me a cashback cheque months after cancelling. I rejoined the scheme a few months later and found it worthwhile.

Joining originally, I did read the small print and was suspicious. It's not good clear there is a monthly subscription. However there are several companies with similar practices. Topcashback is a more popular cash back site. They have a free to use service but their default is a paid service. Also Amazon will default to paid postage rather than the free service.

Getting back to CompleteSavings, they charge me £15 per month. However as long as I make a purchase once a month, with no minimum spend, this is refunded plus I get cashback. In most cases this is 10% of spend. Occasionally you get untracked purchases, but have received all of these on putting in a missing claim. The biggest pain is that it can take 6 weeks to get your money and it's in the form of a cheque. I also subscribe to TopCashback's free service. I've had several untracked purchases not honoured through them. In one case this was for a large amount, but despite having screen shots proving my case I was turned down. The plus with TopCashback is you get paid by BACS and searching for retailers is easier.

I've stuck with CompleteSavings for nearly a year now and received over £100 in cashback and had the £15 fee refunded every month. Overall I'm pleased with it.