'American Style' Samsung Fridge Freezer (merged threads)

Well, the engineer called today first phoning around 9.15 to say he'd be with me around 10-10.15, and he was. He did a great job in getting it diagnosed quickly and sorted out. I thought he'd have to replace several parts, but he diagnosed it was the defrost heater that had gone (I think this is the thing which sits behind the fan which had become noisy. Looks like a heating element thing anyway).

I mentioned how I'd read 'how to' temp fixes for the problem, but thought better of it as I can't even put up shelves.

Still, as I thought several things would need replacing, it would cost over £200 total, but with the callout (75), defrost heater (30) plus VAT, came to £126.

I'd seen the 'how to' fixes talk about defrosting the ice build-up with a hairdryer, but he requested a kettle full of boiling water and a big towel (to soak up the water as he poured it on), and after taking most of the panels off - leaving in the one with the lights on, as he sort-of yanked the lower panel out - and proceeded to pour it on, even without unplugging anything!

However, he'd pressed some buttons on the front so that everything went off so I don't know if that cut any essential power to that part, whilst leaving the freezer intact.

As he left, the temp had shot up to around 25C as the door had been open, and it went up to 30C by the time I got everything back in (I still have a 'moisture control cover' which I'm not too entirely sure where it goes, but I've put it between the bottom two drawers, as he took it out around that time and it seems to fit)

I had a horrible feeling it'd still be like that when I came home from work, but it was fine and is stable on the usual 3C.

I also asked to keep the part he took out as I want to try and claim the money back from Samsung, as while it's out of warranty (bought in April 2007), this is still a known fault. Anyone had any success with that, please?

Cheers.

Really frustrated with the Samsung RS21.

Fair enough, I bought it at the end of 2006, started having problems after 3 years, and from some searching, found this thread and the information of the 5 year warranty. Called Samsung, and they came out and sorted it.

Had what appeared to be the same problem the following year, i.e. became noisy until fridge door opened, wasn't cooling etc... So, Samsung again send someone out to repair it.

May 2013 it happened again, which was a year outside my warranty, Samsung came out again, after I'd mithered them for about 2 weeks, and again repaired the same issue.

It's gone again now, just over a year after the last repair, and I'm reluctant to pay for any repair, as it's clearly an issue with the product.

I've contacted them, and they have refused a free repair, even though it's now an annual repair.

These appliances are just not fit for purpose, they should have been replaced rather than a short term fix applied to them.

Although outside the warranty period, as this is the same recurring issue, and one which many people have and still are experiencing, what is the course of action? As there is no way that any of us should have to pay for this.

This is all very depressing.
We were going to splash out on an american fridge/freezer but on reading this thread we have put it on hold - pity really as it's meltingly hot at the mo.
We were looking at the Samsung RGS5UCRS but were surprised to see it only came with a 2 year guarantee
Most of our other kitchen stuff is by bertie bosch, but that too seems to have an inbuilt self destruct mode - about 7 years for the oven, even after several diy repairs to door seal, grill element etc.

It is difficult to find honest recommendations but has anyone got some?
I have to be honest - I am thinking we might make do with our current Leibher freezer and a larder fridge by the side of it. Who needs an ice maker - a few bags of ice at a £1 a go from Sainsbury's seems to be working

I'm experiencing the same problems (noise, ice build up) as others with my Samsung RSH1NBRS fridge/freezer. Also the fridge display temperature was incorrect saying it was 2 degrees when it was much warmer as food was going off. After unplugging the freezer for 10 minutes, it showed the correct temperature of 12 degrees but hasnt gone down since.

I called up Samsung and they are saying that its out of warranty and the extended goodwill 3 year waranty only applies to fridge/freezers that were made before November 2008. Are they telling fibs or is this the case?

They gave me a service centre number to call and said that I will have to pay to get it repaired. What options do I have? Is there anything I can do to get Samsung to repair it for free?