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EE.T-Mob.Orange. Change T&C From 26th March 2014

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Comments

  • Bimmermad
    Bimmermad Posts: 62 Forumite
    BallsMan wrote: »
    Received same email

    Me too got it this morning
  • dg-25
    dg-25 Posts: 11 Forumite
    persil33 wrote: »
    just had my decision from cisas. another win both contracts cancelled without penalty backdated to 18th February. one was pre the other post on tmobile. adjudicator was dean taylor. oh almost forgot got the full 100 pound compensation.
    used randomcurves templates. big thank you to you rc without your help would never have won

    Well done. Been hoping you would update us as I too have t mobile contract pre Oct 12.

    Really good news is I also have Dean Taylor looking at mine, considering I used all templates etc like you I Hope for positive outcome. . Mind you knowing this lot I will get a different decision!!!

    Out of interest when was your adjudicator appointed?? Mine has been appointed today
  • jakethepeguk
    jakethepeguk Posts: 91 Forumite
    I'd like to say I am surprised by OFCOMS response, its no surprise really.
    this industry, really needs a good kick up the ar5e
  • RandomCurve
    RandomCurve Posts: 1,637 Forumite
    jakethepeguk wrote: »
    I'd like to say I am surprised by OFCOMS response, its no surprise really.
    this industry, really needs a good kick up the ar5e

    Watch this space - there is going to be a new campaign group being launched VERY soon - it is time Ofcom did what it is paid to do, and these big companies complied with the rules!
  • jakethepeguk
    jakethepeguk Posts: 91 Forumite
    @RC well whatever it is, if you need my support, you know where I am, heh along with the rest of us I imagine :P
  • Bimmermad
    Bimmermad Posts: 62 Forumite
    jakethepeguk wrote: »
    @RC well whatever it is, if you need my support, you know where I am, heh along with the rest of us I imagine :P

    I never really looked into this industry to know how dirty it really is. Count me in!!! I am always up for standing up against these big organisations.
  • rachx21
    rachx21 Posts: 35 Forumite
    Cisas said EE had 10 days to submit there defence this was on the 14th april so do I count weekends and bank holiday? Hoping to hear something soon.
  • jon1555
    jon1555 Posts: 100 Forumite
    rachx21 wrote: »
    Cisas said EE had 10 days to submit there defence this was on the 14th april so do I count weekends and bank holiday? Hoping to hear something soon.

    Has to be 10 working days, on the header from cisas it should tell you the date.

    It'll then be up to 5 days after that date that cisas will forward the defence to you
  • dazz7400
    dazz7400 Posts: 33 Forumite
    Ok.

    So I have just recently came across this thread after receiving the letter sent out by EE regarding the changes dated the 7th of April I think it was.

    I decided to fire off an email to EE written up by RC in the hope I would still have a chance to cancel my contract early due to the change in T&Cs. I still don't know if I have missed the boat in regards to achieving this. There is just too much to read on this thread and it has me confused.



    I received a reply by letter today from EE and it says..

    EE Account Number : XXXXXXXXX

    I am sorry you are unhappy with the recent change in your terms and conditions I must advise you are able to seek independent advice from CISAS.

    Under Ofcom regulations all communication providers must subscribe to an independent adjudication scheme, EE is a member of the Communications and Internet Services Adjudication Scheme (CISAS). If you so wish you may seek advice on this matter from CISAS, contact details for CISAS are:

    CISAS
    International Dispute Resolution Centre
    70 Fleet Street
    London
    EC4Y 1EU

    Email : [EMAIL="info@cisas.org.uk"]info@cisas.org.uk[/EMAIL]

    Phone no. 020 7520 3827


    Please be advised EE now considers this case to be closed.

    Yours sincerely

    Executive Office, EE


    Now, I appreciate you probably have a lot of people asking this same question so I would appreciate even the simplest of answers and a little reason why


    Thanks :)
    RBS Overdraft - £700
    Vodafone - £509
    Orange - £516.39
    Total Due
    £1725.39
  • ghost3h
    ghost3h Posts: 21 Forumite
    Eighth Anniversary First Post Combo Breaker
    Hey all,

    I sent the first email to Olaf.Swantee@ee.co.uk and executive.office@ee.co.uk on 13/4/14 and still haven't received a response yet.

    Should I re-send the email or?

    Thanks
This discussion has been closed.
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