Ask Atos Healthcare disability assessment questions

Atos_Healthcare_representative · 23 January 2013 at 6:39PM

cool-dog wrote: »

I am not sure if this is true or not but after my experience it probably is the case, ATOS employ doctors that are struck off the medical register.

Cool-dog, I can confirm that all of the HCPs employed by Atos Healthcare must be registered with their relevant professional body.

Gareth56 · 23 January 2013 at 6:49PM

I blinked and missed them again!!! Selective answering or what!!!!

I live in hope!!!

damo24 · 23 January 2013 at 6:51PM

Atos_Healthcare_company_representative wrote: »

We are not incentivised to bring people in for a face to face assessment and we avoid doing it if it is not necessary.

Sorry to keep asking this question which I posted at http://forums.moneysavingexpert.com/showpost.php?p=58555081&postcount=129, http://forums.moneysavingexpert.com/showpost.php?p=58804025&postcount=369 and http://forums.moneysavingexpert.com/showpost.php?p=58827979&postcount=400 but can you please explain the decision making process that decides whether a claimant is required to attend a WCA or not? In 2011, I received an ESA50 to transfer me from Incapacity Benefit to ESA. I completed the form and was granted ESA (work related activity group) without having to attend an assessment.

Approximately 12 months later (in the same week) I received another ESA50 and a DLA renewal form. As the questions are very similar in both forms the answers provided were very similar. More so, as my condition had neither improved nor deteriorated in the 12 months since my last ESA50 was completed, the form was more or less a carbon copy of the previous form with the appropriate changes to medication etc made. I was awarded DLA at the same rate for 2 years yet this time I was called in for a WCA with regards to ESA. I find this lack of continuity extremely confusing. If I received enough points from the paper sift one year why did I not the next when the forms were almost identical?

If as you say you "are not incentivised to bring people in for a face to face assessment and [you] avoid doing it if it is not necessary" why was I called in for a medical (which is being contested at tribunal) based on an almost identical ESA50 which 12 months previously was deemed enough to grant me ESA?

dori2o · 23 January 2013 at 6:57PM

Hey, ATOS Rep.

Are the questions too hard for you to understand?

Your silence speaks louder than words.

dori2o wrote: »

ATOS Rep,

3 questions.

1) Why do so many of your HCP's LIE/Misrepresent the truth on the WCA report?

2) Is this the reason why so many HCP's are against the recording of the assessment by the claimant themselves?

3) If that is not the case, why do many HCP's refuse to continue with assessments if they realise they are being recorded?

dori2o wrote: »

ATOS Rep, please tell us why ATOS are so keen to close these websites down? Could they be exposing the truth a little too much for your Company's liking?

dori2o wrote: »

Final question.

How is it possible for ATOS to declare a person Unfit for work during a Occupational Health Assessment for any of the Government departments they provide the service to (including the staff at DWP), and then find the same person Fit for Work under the WCA?

Go on.... ANSWER THE QUESTIONS.

For once, Tell The Truth.

schrodie · 23 January 2013 at 7:39PM

Gareth56 wrote: »

I blinked and missed them again!!! Selective answering or what!!!!

I live in hope!!!

Unless there's a Copy & Paste answer somewhere on the Atos websites then you've very little chance of getting an answer.

halight · 23 January 2013 at 7:53PM

Atos_Healthcare_company_representative wrote: »

Cool-dog, I can confirm that all of the HCPs employed by Atos Healthcare must be registered with their relevant professional body.

I will also say that is the case. I have never heard before of Atos having any Doctors working for them that have been struck off by the GMC.
I believe this too be true.

I will say that I have heard of many cases of Doctors being asked for not only there name but for there GMC number. (every dr has a GMC reg number) And telling the the the person having the medical that they are not allowed to give this number out. When pushed on this, The Doctor has said that they can not give the number out and if person carry's on asking for it, they will end the medical.

As far as I know. If you ask a doctor for there GMC Reg number they should tell that number to you.
You can use the GMC Reg number to make sure that are reg ed as a doctor. You can also use this number to report or make a compliant about a doctor.
(Maybe this is why they wont give it out?)

schrodie · 23 January 2013 at 8:23PM

As a welfare claimant you have very few rights under the jackboot of Atos! It makes you wonder what Atos have got to hide!

isolation · 23 January 2013 at 8:35PM

Atos_Healthcare_company_representative wrote: »

isolation, the procedures we follow are owned by the DWP, which is why we aren’t able provide them and requests need to be directed to DWP. However, details about how to complain are available on request if you contact us, and can be found on our website and in assessment centres.

Thank you, Do you not think that some extra training is necessary as several members of your staff do not know that there is more that one stage of your complaints procedure ?

Also, as your staff refuse to provide details of the complaints procedure, do you really not think that your customers services staff have a duty to inform 'customers' of the next stage ? Otherwise people who complain about your 'service' have no idea at what stage they are at or even if other stages exist - or is that the point ?

Dee

halight · 23 January 2013 at 8:38PM

Atos_Healthcare_company_representative wrote: »

isolation, the procedures we follow are owned by the DWP, which is why we aren’t able provide them and requests need to be directed to DWP. However, details about how to complain are available on request if you contact us, and can be found on our website and in assessment centres.

But yesterday you said that you were here you provide good customer service,

Your now telling us that you can not give out your complaints procedures to what you call your "customers"
You better tell the banks how you can get away with this. I'm sure they would love to know!

So you can tell us because the DWP will not allow you too.

You can only buy the amount of recorders for record the medicals that the DWP allow you too.

Most of your medical centers are within DWP owned buildings.

The DWP only allow you 15 days to collect this very important medical info from GP's

Can I ask ?

Can you say ?

How many shares do the British Government own In your company ?

It sounds as bad as British layland use to be!,

halight · 23 January 2013 at 8:41PM

isolation wrote: »

Thank you, Do you not think that some extra training is necessary as several members of your staff do not know that there is more that one stage of your complaints procedure ?

Also, as your staff refuse to provide details of the complaints procedure, do you really not think that your customers services staff have a duty to inform 'customers' of the next stage ? Otherwise people who complain about your 'service' have no idea at what stage they are at or even if other stages exist - or is that the point ?

Dee
dwpnegilgence.wordpress.com

Its the same as the HCP not giving out there GMC Reg number,

If you are not In the know, Its harder for you to make trouble.

Ask Atos Healthcare disability assessment questions

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