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Currys
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That was still 6 months ago. So the OP will not be able to sort to out via this method sice they have no proof that they visited 3 days after purchase.
The OP is where she is now and has to deal with it on that basis. Fortunately she contacted Currys within 6 months of purchase so it will be deemed a warranty claim (hopefully) without fuss.
Does BOLD help bolster your flawed argument?
You must have some series problems in your life to instantly jump to an attack like that, all clsmac was doing was giving me some advice, I phoned consumer direct and asked them if what you said was correct and you are totally incorrect .
For the first 6 months they have to prove it isn’t an inherited fault, but they have already said it is. Which gives me the right for an exchange or refund, not to be force a repair.
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The word you meant to use is inherent.For the first 6 months they have to prove it isn’t an inherited fault, but they have already said it is. Which gives me the right for an exchange or refund, not to be force a repair.
Anyway, you have the right to request a repair, replacement or refund as a remedy to fix this inherent fault.
Yes, your choice.
A refund can be a partial refund to take account of the use you have had.
However, the retailer can refuse your request if it is disproportionately costly.
In other words, the retailer effectively gets to choose the remedy.
Whatever remedy is decided upon, it must be carried out without causing significant inconvenience.
Hope that helps.0 -
The word you meant to use is inherent.
Anyway, you have the right to request a repair, replacement or refund as a remedy to fix this inherent fault.
Yes, your choice.
A refund can be a partial refund to take account of the use you have had.
However, the retailer can refuse your request if it is disproportionately costly.
In other words, the retailer effectively gets to choose the remedy.
Whatever remedy is decided upon, it must be carried out without causing significant inconvenience.
Hope that helps.
lol thanks :rotfl:im using the wifes laptop and the spell check is horrid its took me 20 min to get it off bold[FONT="]
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You must have some series problems in your life to instantly jump to an attack like that,
Where have I jumped in to attack?
I had a slight snigger at you saying it was a great TV but you weren't happy that Currys were selling faulty TVs. Those two views are diametrically opposed.
Apart from that I have offered constructive advice.
I will reiterate my view that you will not be getting a new one nor will you be getting a full refund. From your description of the problem I can't imagine it is a difficult or costly fix.0 -
I have no idea why its come out in bold but thank you for the childish comment I have no idea how you are able to operate on this forum. can I ask why you always have to make a personal attack in your comments which is not needed.
And for the advice you have given it is totally incorrect even a first year consumer law student knows if a consumer contacts the sell within 3 day that there is a fault with the product and request an exchange/ refund they are breaching SOGA by refusing it, this is more reinforced with the fact the sell agreed the model has fault but will only offer a repair
It looked like childish behaviour on your part posting in bold.
Can you point out where the personal attack is?
I am sure the OP went in to storeafter 3 days, but where is the proof (one has to assume since they haven't said to the contrary they don't have any) as I have said before the OP is now 6 months down the line.
So we are back to what I said before the only real complaint is failure of the engineer to turn up which give a bit of leverage. Mind you 6 months is up today and Currys might insist on an Engineers report.
This is turning in to one of these threads where if a poster doesn't agree with the OP and their allies then they are accused of issuing personal attacks.0 -
Wow. As per usual a bunch of newbies don't hear what they want to and go off on one.0
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Due to the time that's lapsed you have very little option other than to let them repair it.
You went back to the store and asked for advice, you didn't take the TV back (impractical) or phone (there would of been a call logged). The staff member probably told you to wait and see if it cleared up by itself.
You then waited 6 weeks and contacted LG and then you don't give any timescales or anything after that.
But due to the length of time and without any proof you have very little options except for them to allow them to repair it. As I've said without any further timescales I can't exactly say what, but you have probably spent more time and effort trying to exchange it rather than let them repair it.
Ninja Edit * Also, the snipping and attacking each other helps no one except your ego's.0 -
hi,
They have the prove i contacted them in store they also have the prove i contacted them on the phone they have put it on my records
I started the complaint and contacted head office asking for an exchange since beginning of November which is only 4 months if that makes any difference0 -
Your problem is you let them dupe you into going over their 28 day policy.
4 months is too long still, it will be a repair and as I said before I don't think that will be too tricky. You should perhaps have a moan at them about the engineer turnin up, but even then all yo might get is a little goodwill.
In the last 10 days we applied to change electricity supplier an the day after we applied they dropped prices by 10% we are still within our cooling off period and they have agreed to give me the new lolwer price. I asked for it in writing plus a couple of other alterations.
I received an amended contract but no mention was made of the revised price. I wrote back asking for the prices it to be sent otherwise if there is a problem later I will treat as a breach of contract.
I am 99% sure it is just an admin error but at least I have something in writing if they become difficult.0 -
I just thought I would let people know how I got on with this complaint.
I would like to thank clsmac for helping me with a complaints letter and telling me what court forms I need to file.
I won my complaints and got a brand new TV which is the new upgraded model I also received compensation for the cost I incurred.
I am glad I didn’t follow some of the advice give, telling me I can only have a repair and there isn’t much I can do. :beer:0
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