Tesco misprice discussion area part 12

After a bit of thought I’ve cobbled together what I think are the 4 most important issues to consider when out for R&R - I hope these will be of use to both the newer and more experienced R&R community – but the basic guidance on Post # 1 is invaluable to the newbie – go there first, then come back to the main forum here….

But first of all – forget the Sales of Goods Act and all the other well-intentioned legal arguments – by attempting to buy goods at Tesco that you know are wrongly priced – you are not shopping according to the ‘spirit’ of the Tesco Price Promise.

And if you were to put your hand on your heart and admit this – then the legal arguments come crashing down around you…..

But hey – we love to R&R – that’s why we are all here – well, most of us!

I used to R&R everything I could find – this can be a mistake – your profile amongst the CS staff increases.

When you spot a R&R – ask yourself ‘Is this something I really need?’ Don’t R&R for the sake of it – do you really need the wrongly priced Tesco Value Birthday card?

Dude’s Tip Number One – Only R&R items that you really, really want!

Attitude – when securing R&R quoting Section C and Paragraph 6 of the Sales of Goods Act to CS staff isn’t a good move – treat the staff how you wish to be treated – polite & calm even in the face of potential adversity - keep your profile low, not too much eye contact – you don’t want to be a memorable character because you want to come back!

Dude’s Tip Number Two – Be polite and calm– don’t demand R&R – wait and see what happens – if pushed politely point to the Price Promise.

If you go to the same store and R&R regularly you will become familiar to some CS staff – scope the store when you go in – pretend to look at newspapers or other goods whilst working out who is on duty – try to avoid CS staff who know you and have hassled you in the past – check the CS desk again before you buy in case there has been a shift change.

Try the weekends – mix it up a bit – go after 1930 and you will find different staff – Saturday evenings means you will probably get part-time CS staff - if you have the means go to different stores – if you are after groceries use Metro and Express Stores – use the Tesco web-site to find all the stores closest to you.

Dude’s Tip Number Three – Vary your shopping trip times – visit other stores if you can.

Don’t make it obvious that you are after R&R – be disciplined – if you buy a dozen mp3 players CS staff will undoubtedly know what you are all about – get a couple of items – add in other items of shopping that you need anyway – you need to look like a wronged shopper, not a freebie hunter.

The only exception to this is when you are visiting a store miles away from home, say on holiday or on business – if you know you are unlikely to be seen again for some time then you can push your luck a bit….but each to their own!

Dude’s Tip Number Four – Be disciplined and R&R only a couple of items on a shopping trip.

Anyhow these are my top four R&R tips – hope these are of help to you good Dudes.

Take her easy,

Duder

ck edit for men

Monster_Deals wrote:

Pointing out you have been illegally overcharged again ! cannot be abusing company policy.
As it is so easy to R&R, why is it not easy for Tesco's to get its prices right.
It is hardly rocket science !
They have obviously done the sums and worked out they make more money overcharging unsuspecting customers than they do paying out on R&Rs.

To follow on from this I would like some advice. The friend that I explained the policy to had a bit of bother today. Went in did a normal shop, found an overcharge on several meat items. C/S said that they now have a disclaimer sign to prevent meat overcharges, cos 'It's cost us thousands'. It states
'Customer Information, Unit price is used as a guide only',
on an official yellow card. There was one of these on the meat dept, & the C/S bod had a job to find it. The supervisor refused the R&R, despite being told that the law states if 2 prices are shown, then the lowest must be charged. C/S proceeded to fill out a complaint form to send to H/O , on the computer after asking for my friends clubcard 'for all your personal details'. When a copy of the form was handed over the C/S had put on it 'claims repeated overcharges on meat'. Not true, that particular family shopping had overcharges. No others had been discussed.
The meat in question was chicken, breasts at £5.99 on pack, £5.98 on SEL, and £4.39 on pack, £4.23 on SEL. This particular shop seems to think that it can advertise two different prices, charge what they like & are covered by the sign they have stuck on the shelf. It has obviously been done cos they are so bad at pricing control - "We've lost thousands", and are trying to stop people using their policy to claim a legitimate R&R on meat products.
Comments & advice please peeps
Shoki

i would go back and ask for a copy of this sign, if its official they should no probs giving it to you....then i would toddle off to trading standards

we went there this morning but get anything