The Great 'Boots Bargains' Hunt

Allexie · 27 April 2005 at 9:28PM

Savvy_Sue wrote:

For those still looking for the Bodyscience foot lotion for which there was a free coupon in the Advantage magazine: in the Freebies section Cooper discovered and shared with us all that because of a national shortage of Foot Lotion the voucher can be redeemed for ANY product in the Bodyscience range, even a more expensive one! Several have tried this and been successful: till staff don't necessarily know about this but if they scan the voucher the money comes off!

I tried this in the Boots, Leeds City Centre branch today. No joy...assistant went off to speak to manager and I was told it ONLY applied to the foot lotion!!! Have emailed Boots to try and get a definitive answer

Saint_Chris · 27 April 2005 at 9:34PM

In St helens i got a anti-celulite cream that should have been £7.95 for free. Just choose your purchase and hand it in let it be scanned, then hand in your voucher. if she complains just tell her to scan it and try it. It does work.
I didn't know about this until the girl on the till told me. We were chatting about points as she was amazed that i had 150 points of a meal deal. But i do have 2 cards both in my name and address. 1 i put points on and this seems to give me the lower deals out of the machine. The other has no points on, but i do use that in the machine, and that gives me the better offer. so i get the better offer then hand in my original card with the better offer that i have. The only difference is one says Mrs and one says Ms. So as long as the girls on the till see the same surname they never query it. Try it you might be surprised.

jellyhead · 27 April 2005 at 9:49PM

it worked for me on monday, then again on tuesday i got a hand cream. sorry you got a grumpy assistant, try again and make her try scanning it whether she wants to or not because it seems to work at every other boots, so why not yours, besides which haven't people said it's a company-wide thing and an email or memo or something went out on friday? supervisors should know about it! ask her to check the staff room notice board, and ask for her name so you can check with head office and let them know that the staff at your particular branch don't appear to be getting information that should be going to every store

by the way the machine only offers me 25 points for a meal deal - i'm jealous of those of you getting more points lol!

maiden_scotland · 27 April 2005 at 10:01PM

jellyhead wrote:

by the way the machine only offers me 25 points for a meal deal - i'm jealous of those of you getting more points lol!

I have 2 cards both with identical details registered, one I use to collect my points on purchases the other has no points.
when I used my "usual card" in the machine I was offered 25 points on a meal deal ... but when I put in the card with no points I was offered 100 points, because the deails are the same on each card I've no problems from eagle eyed cashiers using the 100 pts voucher on my "usual card"

hope that makes some sort of sense to you !

Smiley_Mum · 27 April 2005 at 10:03PM

I had a double points voucher which I got in the mail which is valid until 30th April, (two uses). Well I used it today and when I got my receipt it said that you it was valid for another use up until 31st May!! Great!!

Advantage_Card - I thought Lush was opening on 6th May, I'll have to look again!!!

maiden_scotland · 27 April 2005 at 10:06PM

Allexie wrote:

I tried this in the Boots, Leeds City Centre branch today. No joy...assistant went off to speak to manager and I was told it ONLY applied to the foot lotion!!! Have emailed Boots to try and get a definitive answer

I got this email reply today

Thank you for contacting me about the Body Science Foot Revitalising Lotion promotion. I'm sorry you were disappointed and I hope I'll be able to help.

When we run promotions in our shops, we make every effort to ensure the promotional material is clear and accurate and the stock is fully available. We don't want to mislead our customers in any way.

Unfortunately the demand for this product exceed our expectations so to avoid disappointment, we are now offering our customers any product in the Body Science range.

The offer has been updated on our till system and all you have to do is hand over your voucher to claim your free product.

We make every effort to deliver products to our stockist stores within the offer period. Sometimes offers are even more popular than we anticipate, so stock can run low or run out.

Thank you again for take the time and trouble to let me know about this. This gives us the chance to make things better in the future.

Kind regards,

Royston Chilvers
Boots Customer Care
PO Box 5300
Nottingham
NG90 1AA

Email: btc.cshelpdesk_team@boots.co.uk
Customer Care Tel: 08450 708090
Advantage Card Tel: 0845 124 4545

it took about a week for the reply, I guess they've been swamped with e-mails on this subject.

If you'd like pm me your email address and I'll forward the e-mail to you then print it out and take it with you next time

lipidicman · 28 April 2005 at 8:59AM

Royston Chilvers

What a cool name!

squeaky · 28 April 2005 at 9:08AM

I take it you'll be carrying a printout of this email with you?

maiden_scotland · 28 April 2005 at 11:20AM

squeaky wrote:

I take it you'll be carrying a printout of this email with you?

I've never needed to

although the staff on the till weren't aware of the updated offer, they agreed to scan the item then the voucher to "see what happens" and luckily the item I chose was deducted without any problems

Allexie · 28 April 2005 at 11:48AM

Right...I'm off to Boots again...this time armed with a copy of the email!!!!!:rolleyes:

The Great 'Boots Bargains' Hunt

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