Free £20 dvd voucher

ffacoffipawb · 25 April 2006 at 9:20PM

Got my first 2 rentals yesterday. Discs are of very poor quality - look like a skating rink! Still, only the odd jump though.

I reveived the £20 voucher today, so have emptied my list of "want to rent" DVD's (so they don't send me any more).

Can I cancel the subscription now (after 9 days) or do I (have to) wait for the DVD's to be shown as returned before doing so?

Thanks.

danielwylie1 · 25 April 2006 at 9:54PM

ffacoffipawb wrote:

Got my first 2 rentals yesterday. Discs are of very poor quality - look like a skating rink! Still, only the odd jump though.

I reveived the £20 voucher today, so have emptied my list of "want to rent" DVD's (so they don't send me any more).

Can I cancel the subscription now (after 9 days) or do I (have to) wait for the DVD's to be shown as returned before doing so?

Thanks.

You can do what you like...you've received your voucher! I cancelled approximately 3 minutes after I got the code! :T

WELSH-DRAGON_2 · 25 April 2006 at 10:15PM

After watching Spongebob the Movie tonight with my son, I thought I'd check and double check my email to see if my £20 voucher had arrived. Nope, it hadn't but then having a general clear out of my emails tonight and noticed that it had actually gone into my spam folder on lycos ! Yipeeeeeeee £20 to spend - thanks OP.

WELSH-DRAGON_2 · 25 April 2006 at 10:18PM

My voucher arrived 5 days ago wish I'd checked earlier ! when I just cancelled I had this offer:

We'd like to offer you a special 1-month reduced rate of 30 days for £4.99

so if anyone is thinking of continuing maybe worth going down the cancellation route to see what you get offered.

brains · 25 April 2006 at 10:26PM

ffacoffipawb wrote:

Got my first 2 rentals yesterday. Discs are of very poor quality - look like a skating rink! Still, only the odd jump though.

I reveived the £20 voucher today, so have emptied my list of "want to rent" DVD's (so they don't send me any more).

Can I cancel the subscription now (after 9 days) or do I (have to) wait for the DVD's to be shown as returned before doing so?

Thanks.

Cancel your account, then they will email you saying that the DVDs you have need to be returned by xx/xx/2006. Just send them back straight after you cancel your account, and make sure you get proof of postage from the PO incase they try and bill you!

Matt`_5 · 26 April 2006 at 10:21AM

Cancel Membership

You are free to cancel your membership at any time. We'll be sorry to lose you and we'd really appreciate some feedback so we can improve our service.

Please bear in mind that when you leave:
You can sign up again with us, but you won't qualify for any special offers or free trials at that time.
Recommendations and selection of titles will need to be started again.
Cancellation won't become effective until all our discs are received back at our Distribution Centre.

To confirm your cancellation please call us free on 0808 2000 194.

A member of our Customer Services team is standing by waiting to speak to you they will be able to take you through the rest of the cancellation process as there are a couple of questions we need to ask you.

All calls are 100% free of charge and hopefully we will be able to put right any problems or questions that you may have

Then there is:

Are you sure you want to miss out on these great titles?

but it doesn't have a yes or no?

So have i canceled or not? Do you get the email straight away or does it take a while?

Thanks

HKP_2 · 26 April 2006 at 10:43AM

zounds wrote:

hmm - I seem to remember going into my account and clicking on 'cancel subscription'.
Unless i'm thinking of another DVD rental company, but i'm sure the only one I had to call was Sainsburys.

I cancelled yesterday afternoon. In the morning the web page had a cancel button. By the afternoon you had to call a call centre. They put me through to the 'Cancellation department', more like the hard sell department. They quizzed me about the cancellation, but after I said that I had gone with lovefilm.com instead they gave up and cancelled by subscription. Seems that they might have rumbled what people are up too.

DjSatansfury · 26 April 2006 at 10:55AM

I phoned them up today, and within a minute it was cancelled. Offered me a free month if i took payment in the next month, but said i wasnt intrested. And that was that

K9cuddles · 26 April 2006 at 12:38PM

1 of my 2 cd's turned up today and my dvd from dvd.co.uk!!!

kathfisch · 26 April 2006 at 12:40PM

I received 2 out of the 3 things I ordered with my voucher :j

Hopefully the other will be here shortly.

Am watching one dvd today, another tomorrow, then cancelling and returning them.

Those people who were disputing the £5 vouchers, any luck?!

Free £20 dvd voucher

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