Free £20 dvd voucher

luanndanielle

thanks for your reply.

no, i haven't called them yet but was planning on doing that today. when i cancelled online it didn't say anything about telephoning to confirm!!

what are these people up to?!!

luanndanielle

HKP wrote:

Its doesnt say, but have you called and spoken to someone at screen select?



Sounds a bit drastic. Doesnt sound good advice from your bank.

Thanks, no was planning to call them today. I will let everyone know what the outcome is!

K9cuddles

OriginalDon wrote:

Just cancelled

To cancel without talking to someone do it outisde of opening hours

They give the hard sale even though it is automated :rotfl:the last offer of £4.99 was very tempting, but I personally don't have the time to monitor my rental activites or patience. :eek:

Super.. what's there opening times??

JamieUK

Well guys I hope this helps all of you that have only recieved a £5 voucher.

I emailed BOTH help@dvd.co.uk AND contacted screenselect throught 'contact us' on the screenselect website.
I advised them that I would be cancelling my service with screen select if I did not recieve a £20 voucher as originally advertised.

I got no response from dvd.co.uk but screenselect did reply saying:
(dated 21/04/2006)

Dear Jamie

Thank you for your email.

I have noted on your account that you started to sign up for the £20 voucher on DVD.co.uk website, but then reverted to ours and signed up for a £5. I have passed your details onto my colleague to arrange for a £15 voucher to be emailed to you.

If you have any further queries, please do not hesitate to contact us.

I thought ok i'll see what happens and then this morning I got an email from dvd.co.uk saying:
(dated 27/04/2006)

Dear Sir/Madam,

I am pleased to tell you that Screenselect have instructed us to issue you a £20 pound voucher.

Please use the same code as before ; *********
I am very sorry for any inconvenience caused.

Regards,
Ed Smith,

Customer Services,
DVD.CO.UK Ltd,

orders@dvd.co.uk

So if you email screenselect saying something like I have been really happy with the service but will definetly cancel after the free trial if I do not recieve my voucher then they will sort it out for you.

Emailing dvd.co.uk alone seems to get you nowhere.

Hope this helps!! :money:

chameeleon

Got a reply today - similar to JamieUK's email:

Dear Sir/Madam,

I am pleased to tell you that Screenselect have instructed us to issue you a £20 pound voucher.

Please use the same code as before ; {removed of course }

I am very sorry for any inconvenience caused.

Regards,

Ed Smith,

Customer Services,

DVD.CO.UK Ltd,

orders@dvd.co.uk

So there is hope!

|Ric|

Dear Sir/Madam,

I am pleased to tell you that Screenselect have instructed us to issue you a
£20 pound voucher.

Please use the same code as before

I am very sorry for any inconvenience caused.

Regards,
Ed Smith,

Customer Services,
DVD.CO.UK Ltd,

---

Ed Smith has been busy! Got my £20 voucher.

I had called dvd.co.uk a couple of days ago so I don't know if that made a difference as there was no response on emails. On the phone he took my email and said he would pass it on to screenselect so they could pass it back to dvd.co.uk

Well I'm happy as the voucher has come

Ouro

Just got my voucher from Ed as well

Thanks for the tip guys :cool: £20 for nothing ain't bad :rotfl:

alison._2

Oh good ol' Ed, I too got my email today saying...................

Dear Sir/Madam,



I am pleased to tell you that Screenselect have instructed us to issue you a £20 pound voucher.



Please use the same code as before ; ££££££££££££


I am very sorry for any inconvenience caused.



Regards,



Ed Smith,

Customer Services,

DVD.CO.UK Ltd,

orders@dvd.co.uk

Fantastico.... I am off to order now incase they take it away!!!!! )

alison._2

I just ordered BUZZ THE BIG QUIZ AND PRO EVOLUTION SOCCER 3 FOR £1.97 !!!!!!!!!!!!!!!!! THANK YOU :O)

OriginalDon

K9cuddles wrote:

Super.. what's there opening times??

Between 8pm - 8am to be safe

Basically when they have all gone home and don't have people running their phones.