Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Jules2013
    • By Jules2013 15th Jan 20, 12:19 PM
    • 4Posts
    • 0Thanks
    Jules2013
    Look After My Bills
    • #1
    • 15th Jan 20, 12:19 PM
    Look After My Bills 15th Jan 20 at 12:19 PM
    I would just like to say how extremely disappointed I am in this company and wish I had never signed up with them.
    They signed me up to a supplier that went into receivership. Initially they appeared to have matters in hand but this happened in October 2019 and I have still not been signed up to another supplier despite EDF having been instructed by the Energy Ombudsmen. it is now 15th Jan 2020!
    I have sent ENDLESS emails to Look After my Bills and only ever received an automated response.
    I had to take to social media and Trustpilot before I actually got a response but since then nothing!
    I decided yesterday to take matters into my own hands and have instructed a different electricity supplier to take over my account. So far so good but I emailed Look After my bills to tell them and asked them to acknowledge my email but I have heard NOTHING!!!
    Really worrying was when I looked at the options my self my monthly payment was about 15 MORE a month with look After My Bills then if I had gone direct to the supplier. Obviously their commission for signing me up!
    Buyer beware!!!!
Page 1
    • Swipe
    • By Swipe 15th Jan 20, 12:33 PM
    • 2,402 Posts
    • 1,281 Thanks
    Swipe
    • #2
    • 15th Jan 20, 12:33 PM
    • #2
    • 15th Jan 20, 12:33 PM
    Considering what a minefield the switching process can be, letting a third party company look after your utility bills for you? What could possibly go wrong?
    • clochi
    • By clochi 15th Jan 20, 1:24 PM
    • 16 Posts
    • 12 Thanks
    clochi
    • #3
    • 15th Jan 20, 1:24 PM
    • #3
    • 15th Jan 20, 1:24 PM
    I would just like to say how extremely disappointed I am in this company and wish I had never signed up with them.
    They signed me up to a supplier that went into receivership. Initially they appeared to have matters in hand but this happened in October 2019 and I have still not been signed up to another supplier despite EDF having been instructed by the Energy Ombudsmen. it is now 15th Jan 2020!
    I have sent ENDLESS emails to Look After my Bills and only ever received an automated response.
    I had to take to social media and Trustpilot before I actually got a response but since then nothing!
    I decided yesterday to take matters into my own hands and have instructed a different electricity supplier to take over my account. So far so good but I emailed Look After my bills to tell them and asked them to acknowledge my email but I have heard NOTHING!!!
    Really worrying was when I looked at the options my self my monthly payment was about 15 MORE a month with look After My Bills then if I had gone direct to the supplier. Obviously their commission for signing me up!
    Buyer beware!!!!
    Originally posted by Jules2013
    Presumably they signed you up to Toto Energy?

    LAMB were presumably not aware the supplier would cease to trade. I suspect you weren't either at the time. But if you were, you would have been given notice of the intended switch and were allowed 14 days to inform LAMB that you did not want to switch to that supplier to save yourself money. Presumably you didn't object at the time.
    (LAMB presumably lost out too on their commission if the switch was made close to the supplier announcing they had ceased trading)

    Why would LAMB switch you again at this time?
    EDF have promised that for at least the initial 6 months they supply you, you will not pay any more than you would have under your Toto agreement. (If you are lucky, it may even be less )

    You must be aware of the limitations of any auto switching site - they will only auto switch you to providers that they have a commission arrangement with, and LAMB doesn't pay cashback.

    LAMB have an 82% excellent score on TrustPilot based on almost 7000 reviews.

    You pay no explicit fee for the service LAMB provide - it's funded by the commission arrangements LAMB have with the suppliers they use.

    But if you have decided LAMB is no longer for you, you can leave anytime (and, of course, without any fee)

    Edit:
    Some of the other numerous previous threads regarding LAMB

    https://forums.moneysavingexpert.com/showthread.php?t=6005810

    https://forums.moneysavingexpert.com/showthread.php?t=6004474

    https://forums.moneysavingexpert.com/showthread.php?t=5985491

    https://forums.moneysavingexpert.com/showthread.php?t=5949996

    https://forums.moneysavingexpert.com/showthread.php?t=5924111

    https://forums.moneysavingexpert.com/showthread.php?t=5885425

    https://forums.moneysavingexpert.com/showthread.php?t=5794878

    https://forums.moneysavingexpert.com/showthread.php?t=5787522
    Last edited by clochi; 15-01-2020 at 1:38 PM.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,072Posts Today

6,719Users online

Martin's Twitter