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  • FIRST POST
    • markkelsall
    • By markkelsall 10th Jan 20, 4:46 PM
    • 3Posts
    • 1Thanks
    markkelsall
    Plusnet Vodaphone & Virgin
    • #1
    • 10th Jan 20, 4:46 PM
    Plusnet Vodaphone & Virgin 10th Jan 20 at 4:46 PM
    After many years paying Virgin lots of money for a service I hardly use, I am looking at the competition. I currently have broadband and basic tv. Should be 100mbps but actually averages around 50/60 mbps .

    The competition like PlusNet are advertising at around 22 for circa 55 - 66 mbps.

    On speaking to Virgin retention they will only offer me 54 mbps for 34 and were quite arrogant with regards to heir servive vs the competition

    My question is in relation to the BTopenreach service that all Virgins competitors use. Just how good is it? If I am promised an average of say 66 mbps how often will this fall below that at say peak times and just how bad will is get?

    Ive just looked on Trust pilot and it seems BT OPenreach is possibly the worst company in the UK...

    I live in Stoke on Trent

    Cheers
Page 1
    • JJ Egan
    • By JJ Egan 10th Jan 20, 5:04 PM
    • 13,656 Posts
    • 6,288 Thanks
    JJ Egan
    • #2
    • 10th Jan 20, 5:04 PM
    • #2
    • 10th Jan 20, 5:04 PM
    Depends upon your local cabinet and how far away you are and the quality of your phone line .


    BT OR supply the majority of services in the UK .
    • markkelsall
    • By markkelsall 10th Jan 20, 5:38 PM
    • 3 Posts
    • 1 Thanks
    markkelsall
    • #3
    • 10th Jan 20, 5:38 PM
    • #3
    • 10th Jan 20, 5:38 PM
    Yes, I guessed this would be the case. Bit of a lottery then unless you know of a cabinet map or way of identifying my nearest cabinet!?
    • cranford
    • By cranford 10th Jan 20, 6:06 PM
    • 609 Posts
    • 309 Thanks
    cranford
    • #4
    • 10th Jan 20, 6:06 PM
    • #4
    • 10th Jan 20, 6:06 PM
    If you go for the VM offer maybe by March they will put you back on 100mps for free. see
    https://www.choose.co.uk/news/2020/virgin-media-free-broadband-speed-boost/
    Update: looks like you had to sign up for 50mps by 1/12/2019.
    Last edited by cranford; 10-01-2020 at 6:39 PM.
    • AndyPK
    • By AndyPK 11th Jan 20, 8:42 AM
    • 4,110 Posts
    • 1,205 Thanks
    AndyPK
    • #5
    • 11th Jan 20, 8:42 AM
    • #5
    • 11th Jan 20, 8:42 AM
    How important is speed to you.

    I guess not very.

    During the signup process you will be gives a guaranteed speed.
    • Colin_Maybe
    • By Colin_Maybe 11th Jan 20, 8:58 AM
    • 5,086 Posts
    • 2,997 Thanks
    Colin_Maybe
    • #6
    • 11th Jan 20, 8:58 AM
    • #6
    • 11th Jan 20, 8:58 AM
    After many years paying Virgin lots of money for a service I hardly use, I am looking at the competition. I currently have broadband and basic tv. Should be 100mbps but actually averages around 50/60 mbps .

    The competition like PlusNet are advertising at around 22 for circa 55 - 66 mbps.

    On speaking to Virgin retention they will only offer me 54 mbps for 34 and were quite arrogant with regards to heir servive vs the competition

    My question is in relation to the BTopenreach service that all Virgins competitors use. Just how good is it? If I am promised an average of say 66 mbps how often will this fall below that at say peak times and just how bad will is get?

    Ive just looked on Trust pilot and it seems BT OPenreach is possibly the worst company in the UK...

    I live in Stoke on Trent

    Cheers
    Originally posted by markkelsall
    Use the address checker link at https://www.dslchecker.bt.com/

    That will give you a fairly accurate estimation. In fact if you phone any of the suppliers they should be able to run a similar test.
    • onomatopoeia99
    • By onomatopoeia99 11th Jan 20, 12:30 PM
    • 6,047 Posts
    • 14,049 Thanks
    onomatopoeia99
    • #7
    • 11th Jan 20, 12:30 PM
    • #7
    • 11th Jan 20, 12:30 PM
    My question is in relation to the BTopenreach service that all Virgins competitors use. Just how good is it? If I am promised an average of say 66 mbps how often will this fall below that at say peak times and just how bad will is get?
    Originally posted by markkelsall
    Using an Openreach line the theoretical maximum throughput is limited by the line length (in reality it's more complicated than that but its a close enough approximation for the vast majority). This is because of physics, not because of some malice towards people living further away from the cabinet. The checker that has already been linked will give you a good estimate of what is likely.

    Regarding slowing down at peak times, this is down to not Openreach, this is down to the ISP you use. The cheaper they are and more they will discount, the more likely they are to under-provision their links to save money and thereby cause evening slowdowns. Too many people think that internet provision is like electric, as it all comes down the same cable it's all the same. It isn't, you get what you pay for.
    INTP, nerd, libertarian and scifi geek. Home is where my books are.

    5.2kWp system, SE facing, >1% shading, installed March 2019.
    • food4thought1
    • By food4thought1 11th Jan 20, 2:30 PM
    • 15 Posts
    • 2 Thanks
    food4thought1
    • #8
    • 11th Jan 20, 2:30 PM
    • #8
    • 11th Jan 20, 2:30 PM
    I believe Vodafone now offer a guaranteed speed "guaranteed minimum download speed or money back"


    just check the terms of the offer
    • darkeyes
    • By darkeyes 14th Jan 20, 1:48 PM
    • 11 Posts
    • 3 Thanks
    darkeyes
    • #9
    • 14th Jan 20, 1:48 PM
    • #9
    • 14th Jan 20, 1:48 PM
    I believe Vodafone now offer a guaranteed speed "guaranteed minimum download speed or money back"


    just check the terms of the offer
    Originally posted by food4thought1
    Plusnet too. It's called the Minimum Guaranteed Speed (MGS).


    Drop below it, and report a fault. if the Faults' Team cant resolve it, you can leave you contract penalty-free.
    • AndyPK
    • By AndyPK 14th Jan 20, 6:23 PM
    • 4,110 Posts
    • 1,205 Thanks
    AndyPK
    I think vodafone refund you 3?/month if its below speed
    • pickledonionspaceraider
    • By pickledonionspaceraider 15th Jan 20, 10:32 AM
    • 1,830 Posts
    • 4,277 Thanks
    pickledonionspaceraider
    Following if you don't mind.

    I am absolutely fed up of VM and looking to swap.

    We have been saying it for a while, how expensive they are - but last week we had an issue with the Broadband, so I called up the Customer Service line

    What I got at the end of the phone was a very grumpy/angry member of staff who was arguing with me...I was absolutely flabbergasted and caught on the backfoot ......it is an intermittent fault, why are you telling me it is working when it is not, why are you lying, are you lying? Do you not know if it is working? why WHY?

    This is how I was being spoken to. Then he told me to reset the modem and then the call disconnected at his end

    Reset didn't work. The box is an out of date one, so I called again and was sent a newer version, works perfectly

    However, Because of the way I was spoken to, I had raised a complaint and been given a complaint number. I asked what was happening about the complaint and mysteriously there was no complaint actually logged and the complaint number I was given, does not exist. They say they record their calls for training purposes so you would think that they would be able to hear for themselves

    We have been with VM for years, back to the days when it was Diamond Cable, and the extensive charges were bad enough, but to be spoken to like that and then the complaint denied....I don't even feel angry, I just feel defeated and really quite sad
    'Entitled' and 'Snowflake' = buzz words, of the passive aggressive..they are not even a 'thing'.
    • danthemoneysavingman
    • By danthemoneysavingman 17th Jan 20, 8:11 PM
    • 1,299 Posts
    • 543 Thanks
    danthemoneysavingman
    Choose your replacement. Call and give your notice. They may call you back with a retention offer after some days - I guess also they may not. SO be prepared to leave, which it sounds like you are, and you never know you may get lucky with a decent retention offer.
    Let me Google that for you...
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