Plusnet Vodaphone & Virgin

How important is speed to you.

I guess not very.

During the signup process you will be gives a guaranteed speed.

markkelsall wrote: »

My question is in relation to the BTopenreach service that all Virgins competitors use. Just how good is it? If I am promised an average of say 66 mbps how often will this fall below that at say peak times and just how bad will is get?

Using an Openreach line the theoretical maximum throughput is limited by the line length (in reality it's more complicated than that but its a close enough approximation for the vast majority). This is because of physics, not because of some malice towards people living further away from the cabinet. The checker that has already been linked will give you a good estimate of what is likely.

Regarding slowing down at peak times, this is down to not Openreach, this is down to the ISP you use. The cheaper they are and more they will discount, the more likely they are to under-provision their links to save money and thereby cause evening slowdowns. Too many people think that internet provision is like electric, as it all comes down the same cable it's all the same. It isn't, you get what you pay for.

food4thought1 wrote: »

I believe Vodafone now offer a guaranteed speed "guaranteed minimum download speed or money back"


just check the terms of the offer

Plusnet too. It's called the Minimum Guaranteed Speed (MGS).


Drop below it, and report a fault. if the Faults' Team cant resolve it, you can leave you contract penalty-free.

Following if you don't mind.

I am absolutely fed up of VM and looking to swap.

We have been saying it for a while, how expensive they are - but last week we had an issue with the Broadband, so I called up the Customer Service line

What I got at the end of the phone was a very grumpy/angry member of staff who was arguing with me...I was absolutely flabbergasted and caught on the backfoot ......it is an intermittent fault, why are you telling me it is working when it is not, why are you lying, are you lying? Do you not know if it is working? why WHY?

This is how I was being spoken to. Then he told me to reset the modem and then the call disconnected at his end

Reset didn't work. The box is an out of date one, so I called again and was sent a newer version, works perfectly

However, Because of the way I was spoken to, I had raised a complaint and been given a complaint number. I asked what was happening about the complaint and mysteriously there was no complaint actually logged and the complaint number I was given, does not exist. They say they record their calls for training purposes so you would think that they would be able to hear for themselves

We have been with VM for years, back to the days when it was Diamond Cable, and the extensive charges were bad enough, but to be spoken to like that and then the complaint denied....I don't even feel angry, I just feel defeated and really quite sad