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  • FIRST POST
    • STUARTT
    • By STUARTT 14th Mar 18, 2:17 PM
    • 1Posts
    • 0Thanks
    STUARTT
    0 WOW
    Green Motion Car Hire {Edited by Forum Team}???
    • #1
    • 14th Mar 18, 2:17 PM
    0 WOW
    Green Motion Car Hire {Edited by Forum Team}??? 14th Mar 18 at 2:17 PM
    {Edited by Forum Team} After renting with Green Motion in Glasgow I returned the car and the agent got a camera out and started to check UNDER the car, finding a scuff mark on the underside of the bumper. I got hit for £769 in charges for a new bumper. The damage report form has no facility to record damage on the underside of the vehicle and the agent who rented me the car and walked me round the whole thing checking it certainly didn't get on the floor to look underneath nor get a camera to look. I've complained to no avail and have escalated it to the BVRLA, but am not optimistic. In the meantime, be careful if you rent from this company.
    Last edited by MSE Tine; 06-11-2018 at 8:50 AM. Reason: {Edited by Forum Team}
Page 1
    • bagand96
    • By bagand96 14th Mar 18, 7:36 PM
    • 3,073 Posts
    • 2,000 Thanks
    bagand96
    • #2
    • 14th Mar 18, 7:36 PM
    • #2
    • 14th Mar 18, 7:36 PM
    There was another post on this form recently of someone who'd been done over by Green Motion. If I remember it was something like a windscreen chip. When they asked for a repair invoice, so they could claim from their car hire excess insurance, Green Motion provided an invoice from a few months previous - before they'd even hired the car!

    They've also featured on national TV for their sharp practices. Charging huge amounts for tiny "damages", looking for damage in crazy places, charging multiple customers for the same defects - and never repairing it etc

    Definitely a horror show of a company to stay away from!
    • Surreycyclist
    • By Surreycyclist 21st Mar 18, 6:13 AM
    • 2 Posts
    • 1 Thanks
    Surreycyclist
    • #3
    • 21st Mar 18, 6:13 AM
    • #3
    • 21st Mar 18, 6:13 AM
    Just got back from Florida after booking (and paying in full for) Green Motion through Zest. Arrived at Miami , went to their off site office and was told that they had run out of cars! To cut a very long story short they were less than helpful and we ended up having to get another very expensive hire through National. We also lost a couple of days of holiday trying to resolve the matter. Currently trying to get compensation.
    • ScamWatcher
    • By ScamWatcher 20th Jun 18, 5:58 PM
    • 1 Posts
    • 0 Thanks
    ScamWatcher
    • #4
    • 20th Jun 18, 5:58 PM
    {Edited by Forum Team}
    • #4
    • 20th Jun 18, 5:58 PM
    In early March my wife booked a rental car through Green Motion (Gatwick) and paid them a non-refundable deposit (equivalent to more than one day of the fourteen day rental). The booking was from noon to noon but, when we turned up to collect the car (at 4pm) we were told that we were a "no show" as we were more than two hours late.



    In order to get a car we had to pay an additional £193.20 for an "upgrade" as they claimed they had no more small cars left, our reserved one having been taken by another customer. They pointed out the "two hour rule" on page six of the eight pages of small print at the back of the rental agreement.



    My contention is that, since we had paid a non-refundable deposit for more than the first day of rental they should have, at least, held the booking for us until the close of business that day.



    In addition, the risk of losing the booking for a "late show" should be spelt out in the main conditions on the first page of the Agreement, not tucked away in small print on page six of eight. None of the other major car rental companies has such a tight restriction and, by hiding this "abnormal condition" away, Green Motion are using it as a way to extract penalties from unsuspecting people.



    Bearing in mind that the majority of people renting cars at Gatwick are probably from outside the UK and do not have English as their first language, expecting them to read through and understand eight pages of terms and conditions is unreasonable. If a restrictive condition such as this one is not spelt out in normal print on the first page of the contract then it should have no legal validity.
    Last edited by MSE Tine; 06-11-2018 at 8:50 AM.
    • silverwhistle
    • By silverwhistle 20th Jun 18, 6:52 PM
    • 2,698 Posts
    • 4,034 Thanks
    silverwhistle
    • #5
    • 20th Jun 18, 6:52 PM
    • #5
    • 20th Jun 18, 6:52 PM
    I saw a newspaper article about this only (last?) week, in the online Guardian I recall. There's plenty of dirt on Green Motion with many people recounting the same sort of stories.
    • iltisman
    • By iltisman 22nd Jun 18, 8:28 PM
    • 2,488 Posts
    • 2,809 Thanks
    iltisman
    • #6
    • 22nd Jun 18, 8:28 PM
    • #6
    • 22nd Jun 18, 8:28 PM
    Do people rent from these people for a bet or is it just an attempt at money saving . The stories just keep coming about these gash outfits I will just stick with Hertz ,Avis or if I am feeling a bit adventurous Alamo/National.
    • LadyMac1
    • By LadyMac1 6th Aug 18, 4:35 PM
    • 1 Posts
    • 0 Thanks
    LadyMac1
    • #7
    • 6th Aug 18, 4:35 PM
    Green Motion Gatwick {Text removed by MSE Forum Team}
    • #7
    • 6th Aug 18, 4:35 PM
    I also had terrible experience with Green Motion - their Gatwick branch. And perhaps I was lucky that because they don't take Amex (which I had booked the car with) I ended up leaving without a car. And with the manager shouting at me that she didn't care!
    Here's what happened with me. And yes, I was suckered in by their amazingly cheap headline price. I won't be again.
    Green Motion try to sell you expensive insurance that you don't need, and will use scare tactics to do so - basically telling you how punitive their charges will be if there is any damage to the car on return, and that you need to protect yourself from these excessive charges by taking out their over priced insurance. Astounding! I heard several customers being borderline bullied using this hardline tactic. When I took a photo of the laminated point of sale information detailing the different insurance packages, they freaked out and got incredibly aggressive and threatened to both call the police and blacklist me. They also don't take Amex, which is what I had used to book the car, and I ended up leaving without a car and with the manager shouting at me in front of everyone that she didn't care. The manager then followed me outside and - treating me like I was a criminal (my crime, to only have an Amex card) - she shouted that I had to delete the photo on my phone right then, showing her that I was doing it, and also showing her that I didn't have other photos. She told me unless I did this immediately then she was going to call the police, and also flag something against my name which would mean that no UK hire companies, not just GM, would rent to me. I felt that she had no right to do this, and doubted that she could do that. But I was quite upset by this time, and feeling flustered by her threatening behaviour while I stood outside their cabin wondering what I was going to do. So I deleted the photo and showed her. But before I did that, I emailed it to myself I've never experienced anything like it in a so called service company. While I was there, 3 other customers were also having arguments about their charges. Avoid them at all costs is my advice.
    Last edited by Former MSE Andrea; 06-11-2018 at 9:14 AM.
    • Gren Mo Scam
    • By Gren Mo Scam 19th Aug 18, 11:40 AM
    • 1 Posts
    • 0 Thanks
    Gren Mo Scam
    • #8
    • 19th Aug 18, 11:40 AM
    Green Motion {Edited by Forum Team} Report
    • #8
    • 19th Aug 18, 11:40 AM
    Hello, I also got {Edited by Forum Team} by Green Motion and prepared this form (I'm not allowed to post links here so search in Linkedin for "green motion {Edited by Forum Team} report") so everybody can compare their {Edited by Forum Team} car number and details and see if they were charged for the same "scratches" and "damages". Please fill the details of your {Edited by Forum Team} in this form, this way we hope to match the {Edited by Forum Team}and bring the people of Green Motion to justice and Please share this with your friends so we can get as much {Edited by Forum Team} as possible from their customers
    Last edited by MSE Tine; 06-11-2018 at 8:48 AM. Reason: {Edited by Forum Team}
    • jltlwolf
    • By jltlwolf 20th Aug 18, 7:41 PM
    • 1 Posts
    • 0 Thanks
    jltlwolf
    • #9
    • 20th Aug 18, 7:41 PM
    • #9
    • 20th Aug 18, 7:41 PM
    Hi, Similar problem on May 13, 2018. In Glasgow. We actually did cause some damage and they kept 2,500 GBP to cover what was probably 300 GBP of damages. However, they have refused to have any communications with us since the week after the accident. Does anyone know who the authorities are that should be contacted for assistance? We don't live in the UK or have easy access. Jim
    • peterclack
    • By peterclack 12th Sep 18, 6:35 PM
    • 1 Posts
    • 0 Thanks
    peterclack
    Beware of this company
    Do not deal with company they are DISHONEST.
    We were unlucky enough to choose the above company from which to hire a car last week.
    Upon returning the vehicle, the employee went directly to look a rear wheel and Ďfoundí a tiny nick in the wall of the tyre. We stated that we had certainly not caused the damage. Whereupon we were asked if we wanted to dispute the damage to which we replied that we most definitely did, and signed a form to that effect. We were then told that an 'investigation' by head office would be carried out and that we would be notified.
    Upon returning home that night however, we found to our dismay that the sum of £306 had already been debited from our credit card. (We have subsequently discovered that the replacement cost of a tyre for this vehicle would be approx. just £80)!! We have not received any details of how thie company arrived at this figure.
    Being astonished at this cavalier attitude, we then found many other similar complaints from customers regarding this company's practices dating back as far as 2012.
    Several reputable companies have removed them from list of recommended partners.
    Please do beware and donít not get conned as we were.
    • flea72
    • By flea72 12th Sep 18, 6:42 PM
    • 5,284 Posts
    • 5,280 Thanks
    flea72
    There are so many threads on tripadvisor about Green Motion. None of them favourable
    • zagfles
    • By zagfles 13th Sep 18, 3:33 PM
    • 14,633 Posts
    • 13,075 Thanks
    zagfles
    Dispute it with your credit card company!
    • BoboToto
    • By BoboToto 17th Sep 18, 7:41 PM
    • 1 Posts
    • 0 Thanks
    BoboToto
    Hi,
    I had a similar experience. There is a group of people who were victims of this company and we are trying to bring the attention of media to this company. I copied the message from a facebook group 'class action against green motion' below:
    think the way we are going about this might take years to stop those {Edited by Forum Team}
    So I just thought what could happen if each one of the following email addresses received over 100 email all with the same subject
    "Green Motion Fraudulent {Edited by Forum Team}"
    And in the message in every email the sender concisely share their experience.
    Attracting the attention of these big media players will hit hard as the currently complacent law enforcement agencies will find it extremely embarrassing to continue their inaction against that international criminal enterprise know as Green Motion.
    Please share this post with as many people as you can.
    Please comment on this post ONLY when you send your story to the following email addresses with the Subject quoted above. This is the only way we can count how many people emailed all 9 media programmes below.
    panorama.reply@bbc.co.uk
    RipOffBritain@bbc.co.uk
    news@channel4.com
    c4investigations@itn.co.uk
    news@skynews.com
    gmb@itv.com
    lorraine@itv.com
    thismorning@itv.com
    info@thebureauinvestigates.com
    Last edited by MSE Tine; 06-11-2018 at 8:52 AM.
    • richardw
    • By richardw 17th Sep 18, 8:23 PM
    • 19,059 Posts
    • 8,044 Thanks
    richardw
    The media may already know

    https://www.theguardian.com/money/2018/jun/27/major-uk-car-rental-website-removes-green-motion-from-website

    https://www.dailymail.co.uk/travel/travel_news/article-5453903/Car-hire-firms-caught-charging-DOUBLE-going-rate-repairs.html
    Posts are not advice and must not be relied upon.
    • neksenoj
    • By neksenoj 5th Oct 18, 12:26 PM
    • 8 Posts
    • 1 Thanks
    neksenoj
    Hi
    I have just fallen foul of another blatant Green Motion {Edited by Forum Team} at Gdansk airport. Returned car in pristine condition after 2 day hire and told car was 'dirty' and covered in sand! Only 'dust' was on drivers mat from dusty gravel car park Green Motion were using at pick up! Took photos to show how clean car was but had to pay up 20 Euros otherwise I would not be taken back to airport and I would miss my flight.
    The appalling thing was that it would have been impossible to return the car any cleaner if the car wash was next door.
    I hope EBookers follow HolidayAutos lead and kick these {Edited by Forum Team} of their car hire site.
    Last edited by MSE Tine; 06-11-2018 at 8:53 AM.
    • Minkysgirl
    • By Minkysgirl 4th Nov 18, 6:47 PM
    • 6 Posts
    • 1 Thanks
    Minkysgirl
    I have just had a similar experience with Green Motion. Hired a car from their Newcastle airport branch. At pick up they attempted to upsell everything they could and I managed to stop that. They told me I had to pay £260 to bring the excess down from £2500 to £400 as I didnít have my passport so couldnít charge the full deposit to my credit card due to money laundering rules. I explained I work in finance and they dripped that pretty quickly. Wrapped the car in cotton wool for a week, only to be charged £500 on return for a scratch on the inner boot plastic at return.

    Like others here I walked the car filming the outside with their employee, there is Northing in the form about interior damage. Employee states he checked the car thoroughly before handover, so I asked why the previous hirers paperwork was still in it with his personal details for all the world to see. Apparently that was down to the valeter and Iím a liar as the scratch was not there when I picked it up. It was 17:10, nearly dark and no I didnít check inside the boot supidly, but it was there the next day. Not sure where to take this.
    • zagfles
    • By zagfles 5th Nov 18, 7:04 AM
    • 14,633 Posts
    • 13,075 Thanks
    zagfles
    I have just had a similar experience with Green Motion. Hired a car from their Newcastle airport branch. At pick up they attempted to upsell everything they could and I managed to stop that. They told me I had to pay £260 to bring the excess down from £2500 to £400 as I didnít have my passport so couldnít charge the full deposit to my credit card due to money laundering rules. I explained I work in finance and they dripped that pretty quickly. Wrapped the car in cotton wool for a week, only to be charged £500 on return for a scratch on the inner boot plastic at return.

    Like others here I walked the car filming the outside with their employee, there is Northing in the form about interior damage. Employee states he checked the car thoroughly before handover, so I asked why the previous hirers paperwork was still in it with his personal details for all the world to see. Apparently that was down to the valeter and Iím a liar as the scratch was not there when I picked it up. It was 17:10, nearly dark and no I didnít check inside the boot supidly, but it was there the next day. Not sure where to take this.
    Originally posted by Minkysgirl
    Dispute it with your bank.
    • bagand96
    • By bagand96 7th Nov 18, 9:20 AM
    • 3,073 Posts
    • 2,000 Thanks
    bagand96
    Have this company threatened MSE?
    • EveryWhere
    • By EveryWhere 7th Nov 18, 11:12 AM
    • 2,857 Posts
    • 1,422 Thanks
    EveryWhere
    Have this company threatened MSE?
    Originally posted by bagand96
    Possibly...

    • eDicky
    • By eDicky 7th Nov 18, 11:27 AM
    • 4,934 Posts
    • 3,033 Thanks
    eDicky
    So MSE are just going to roll over and capitulate to legal threats from {Edited by Forum Team} Green Motion..?
    Last edited by MSE Tine; 08-11-2018 at 8:18 AM. Reason: {Edited by Forum Team}
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