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  • FIRST POST
    • Exemplar
    • By Exemplar 10th Feb 18, 2:50 PM
    • 1,185Posts
    • 484Thanks
    Exemplar
    directunlocks.co.uk
    • #1
    • 10th Feb 18, 2:50 PM
    directunlocks.co.uk 10th Feb 18 at 2:50 PM
    OK - zipping up flame suit as should have known better..

    \rant
    I wanted to unlock an old phone to give to my son.

    Looked online and saw their site.

    Clicked through and it stated £12.99 and 2-3 days.

    Paid.

    Then get an email stating 'we need photographic ID within 10 minutes'.

    Luckily I have my passport scanned so sent it within their timeframe.

    Get an email stating 'all OK and unlock will be sorted Saturday'.

    Get an email today stating:
    To release the unlock for your device which will be sent Over The Air using either 3G, WiFi or by connecting the iPhone to a computer running iTunes, please make the final unlocking payment, as stated prior to payment, of £62.00. Delivery to your iPhone takes 2-5 days, as soon as it has delivered we will email you.

    Your iPhone is a very expensive device and is subsidised by the carrier over the length of your contract, Vodafone require this additional unlocking fee to cover their potential loss of revenue. Some research on the internet of other unlocking sites will show you that our price is one of the lowest in the industry, and our timescale is certainly the fastest.

    So I emailed back with:

    The fee you have asked for is simply sharp practise and I will not accept this.

    The reason I used your company was because it stated £12.99 on the initial enquiry and it was 'allegedly' quicker than Vodafone. I have been on to the Vodafone UK website and they have stated that they can unlock the handset at no charge to me (process may take 7 days).

    There is no such thing as ' already incurred non-refundable checking charges' either, we both know this and unless you can prove these charges you will either please:

    1) Refund the £12.99 immediately
    2) Process the unlock at £12.99

    So next email is 'refund actioned'.

    So to summarise - they state a low price, charge you for their 'anti fraud checks' (sending them your details). Then ask for more money to action the unlock.

    I finally then went to the airtime companies website and they agreed to unlock FOC..

    Completely my fault that I got suckered in..

    /rant
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
Page 1
    • theonlywayisup
    • By theonlywayisup 10th Feb 18, 4:26 PM
    • 12,997 Posts
    • 8,813 Thanks
    theonlywayisup
    • #2
    • 10th Feb 18, 4:26 PM
    • #2
    • 10th Feb 18, 4:26 PM
    I don't blame you for the rant. If you feel it warrants it, I would be reporting them to the ASA, it takes a few moments and all done online.
    • Martinss
    • By Martinss 15th Feb 18, 4:49 PM
    • 1 Posts
    • 2 Thanks
    Martinss
    • #3
    • 15th Feb 18, 4:49 PM
    Direct Unlocks {Edited by Forum Team}
    • #3
    • 15th Feb 18, 4:49 PM
    Don't worry I fell for this as well. They are now hiding behind their T's & C's. I'm sure that the final cost was never shown until I had paid the deposit. They sent me a screen shot of it with the extra cost on it, could have been added by them. I requested a refund they declined. Why would I pay £12.99 then another £55 to complete the process, when I have a shop near me offering to do this for £40 all in. They were able to reduce the cost to £45 without any questions. I have reported them to the ASA and Trading standards. Not sure what else I can do, wish I had done proper research first.
    Last edited by MSE Tine; 23-11-2018 at 9:05 AM. Reason: {Edited by Forum Team}
    • ZenerDiode
    • By ZenerDiode 15th Feb 18, 5:29 PM
    • 19 Posts
    • 29 Thanks
    ZenerDiode
    • #4
    • 15th Feb 18, 5:29 PM
    • #4
    • 15th Feb 18, 5:29 PM
    Googling the url brings up the following...

    https://www.scamadviser.com/check-website/directunlocks.co.uk

    https://www.scamguard.com/directunlockscouk/

    ...amongst others.

    A bit late for the OP now, unfortunately.
    Last edited by ZenerDiode; 16-02-2018 at 2:41 PM.
    • shaun from Africa
    • By shaun from Africa 17th Feb 18, 7:26 PM
    • 10,465 Posts
    • 11,804 Thanks
    shaun from Africa
    • #5
    • 17th Feb 18, 7:26 PM
    • #5
    • 17th Feb 18, 7:26 PM
    If it was me, I would be more worried about a dodgy company who now has a copy of my passport as well as maybe having my credit/debit card details and my address.
    • Roogalator
    • By Roogalator 26th Apr 18, 4:48 PM
    • 1 Posts
    • 1 Thanks
    Roogalator
    • #6
    • 26th Apr 18, 4:48 PM
    • #6
    • 26th Apr 18, 4:48 PM
    I was had yesterday by these scumbags. Claimed "cheapest unlocks in UK", £12.99. Like everyone else, that payment just got me deeper in and there was 19.50 more to pay. It didn't end there: you could have a "fastrack" service for another tenner.
    After a quick Google search I see they're shoddy at best, criminal at worst. Because they had my card details and security code, I immediately got my card cancelled to stop them lifting any more money from it.
    Emailed them today saying it'd been 24 hours and no code, when they claimed 4 hours to get it. They claim it's being processed right now. I told them I'd cancelled my card so it's pointless asking me for any more payments and if I didn't get my code after the payments I've already made have cleared, I will open a dispute with the bank and report their site as fraudulent.
    Bloody twisters >
    • Samson81
    • By Samson81 4th Aug 18, 8:07 AM
    • 8 Posts
    • 1 Thanks
    Samson81
    • #7
    • 4th Aug 18, 8:07 AM
    • #7
    • 4th Aug 18, 8:07 AM
    That's really useful information guys. I've done my bit for the cause and put it on trust pilot and reported to ASA too. I've been waiting from 11 July for my unlock despite paying second payment. How are these companies allowed to trade?
    • shaun from Africa
    • By shaun from Africa 4th Aug 18, 11:56 AM
    • 10,465 Posts
    • 11,804 Thanks
    shaun from Africa
    • #8
    • 4th Aug 18, 11:56 AM
    • #8
    • 4th Aug 18, 11:56 AM
    How are these companies allowed to trade?
    Originally posted by Samson81
    Because as it stands, who can stop them?
    Looking at the website, it's totally anonymous with no contact details of any sort and no clue as to where they are actually based.

    As long as people keep paying them, they will keep operating.
    • Chrismac71
    • By Chrismac71 9th Aug 18, 10:07 AM
    • 1 Posts
    • 0 Thanks
    Chrismac71
    • #9
    • 9th Aug 18, 10:07 AM
    Regret!!!129324;!!!129324;!!!129324;
    • #9
    • 9th Aug 18, 10:07 AM
    I really wish I had seen this before Iím normally so careful ordering things but was in a rush ... like the original poster I paid initial £12.99 for vodafone unlock they are now wanting £64.99 so Iíve emailed them back told them I want it cancelled and refunded - there is no where that states these exhorbitant extra charges like they claim so hopefully I will get refund... does anyone know if you have legally to pay the next charge Iím worried they will just take it or repeatedly hound me for additional payment also Iíve now requested it directly from vodafone free of charge
    • uudza
    • By uudza 11th Aug 18, 6:32 PM
    • 1 Posts
    • 1 Thanks
    uudza
    AVOID directunlocks.co.uk
    AVOID! AVOID! AVOID! Canít stress this enough! Really awful and dishonest service. Donít ever use it! You will most likely be scammed!!!!8232;I used service AFTER I read the bad reviews, so i checked for the all-famous two paymants (pre-order and only then actual unlock) but still after i paid i received email that i ordered a preorder and will have to pay for actual unlock later. But still everything not in direct language and not clear. !!!8232;After some while i received that now i have to pay 29.99. Afer my colpaints they RAISED the price to 64.99 and wonít even reply! Plus when raising the new price they write that this has been the price all along from the biggining which is clear lie and can be proven with email.!!!8232;Bank canít realy help me with refund atm as the comapny have made it so i canít prove their fault. But i will try again about the change of price and fraudulent statements.!!!8232;Funny thing is - you have to give information yourself about your phones model, imei, network it is locked to,blacklist status and have to agree that it is correct and if wrong you get no refund. AND then it turns out you also pre-ordered(paid) the compay to find that information for you! After you gave it yourself and signed itís correct!!!!8232;Of course they donít reply about that! !!!8232;AVOID! AVOID! AVOID!
    • ft1000mp
    • By ft1000mp 12th Aug 18, 3:47 PM
    • 1 Posts
    • 1 Thanks
    ft1000mp
    Con Artists
    As previous people have said they are nothing but unscrupulous con artists who should most definitely be investigated by the ASA, don!!!8217;t use them jump through the hoops of the various networks.


    h ttps://directunlocks.home.blog. (Remove space)

    Avoid at all costs you have been warned
    • Gszflo
    • By Gszflo 5th Sep 18, 2:35 PM
    • 2 Posts
    • 0 Thanks
    Gszflo
    Avoid at all costs
    I have to agree with all the comments above. I needed to quickly unlock a spare phone before my daughter started back at school. At no point was it made clear that £12.99 was for a pre-check. The Google ad, website and even the order confirmation implied that £12.99 was the cost of the unlock. Once the order went through, I was quoted £1.99 for additional checks and £19.40 to release the code.

    I wrote to the company, who just kept refer
    • Gszflo
    • By Gszflo 5th Sep 18, 2:51 PM
    • 2 Posts
    • 0 Thanks
    Gszflo
    Avoid at all costs
    I have to agree with all the above comments.

    I was in a rush to get a spare phone unlocked before my daughter started back at school.

    At no point was it made clear that the £12.99 fee was for a "pre-check". The Google ad, website and even the order confirmation stated or implied that the phone would be unlocked for £12.99.

    However, once my order was placed, I was quoted an additional £1.99 for recommended further checks, plus £19.40 to release the unlock code.

    I did not progress any further.

    I have complained, but their responses keep referring back to their T&Cs.

    I have raised a complaint with of misrepresentation with Google AdWords, and will also write to the ASA.

    I doubt very much that any phone can be unlocked for the advertised £12.99.
    • Schneewittchen
    • By Schneewittchen 15th Oct 18, 1:14 PM
    • 1 Posts
    • 0 Thanks
    Schneewittchen
    ASA ruling on Direct Unlocks
    Apparently, there is an ASA (Advertising Standards Authority) Ruling upheld on Direct Unlocks - I suggest we increase the pressure and all report 'our story' the authorities as well. Just google ASA and Direct Unlocks and you will find the official report on their website (I cannot add links here)

    This just cannot go on ...
    • hollydays
    • By hollydays 15th Oct 18, 10:48 PM
    • 16,567 Posts
    • 12,711 Thanks
    hollydays
    Apparently, there is an ASA (Advertising Standards Authority) Ruling upheld on Direct Unlocks - I suggest we increase the pressure and all report 'our story' the authorities as well. Just google ASA and Direct Unlocks and you will find the official report on their website (I cannot add links here)

    This just cannot go on ...
    Originally posted by Schneewittchen
    They have been reported.. to ASA..
    • BigMax
    • By BigMax 1st Nov 18, 3:03 PM
    • 2 Posts
    • 0 Thanks
    BigMax
    One born every minute
    Say Hi to another victim of Direct Unlocks.

    Sad thing is I work in online marketing and spend my days tackling this sort of thing, and even I got caught out.

    Only after I'd paid my £12.99 did I see that they wanted another £64.99.

    Happily, I checked with the carrier – Vodafone – on another matter, to be told that they didn't want anything from me to unlock the phone since I'd had it for longer than 6 months and the account was in good standing.

    Only now have I seen the obvious fake reviews on Trustpilot, the ASA ruling, and all the pain and misery on this thread.

    Needless to say I've complained to Google for allowing this bunch of chancers to rerun their ASA-highlighted shenanigans in a position 1 PPC ad, but my guess is that big G will be happy that they've got their cut and nothing more will be done.

    At least it's only cost me 13 quid!

    m
    Last edited by BigMax; 01-11-2018 at 3:04 PM. Reason: Too much white space
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