directunlocks.co.uk

gargoyle666

While doing some research about unlocking an old iPhone 7 that I am planning to buy off eBay for a christmas present for my daughter I happened upon a webpage by SimplyFixIt.com which was falling over itself in recommending Direct Unlocks as the go to place for getting this done. So of course first thing I do is search DU for reviews and sure enough a mixed bag on TrustPilot left me wondering how genuine this company really was. The next page I looked at was here on the money saving expert forum and the truth of the matter was made perfectly clear. I won't be going near DU now of course but I was still perplexed by SimplyFixIt pushing the company so hard in their page explaining all the different ways to unlock your phone. I wonder are they receiving something from DU in exchange for their recommendation. I messaged SFI about what I learned about DU and am waiting to see if they reply to me. It has certainly tarnished SFI for me as I had always taken them at face value in the past but now I will certainly be more reluctant to trust them completely. I just thought I would let the Money Saving Expert community know that there is another culprit out there pushing people into using Direct Unlocks when they are clearly criminal. I don't get how they are still in business.

Jumblebumble

gargoyle666 wrote: »

While doing some research about unlocking an old iPhone 7 that I am planning to buy off eBay for a christmas present for my daughter I happened upon a webpage by SimplyFixIt.com which was falling over itself in recommending Direct Unlocks as the go to place for getting this done. So of course first thing I do is search DU for reviews and sure enough a mixed bag on TrustPilot left me wondering how genuine this company really was. The next page I looked at was here on the money saving expert forum and the truth of the matter was made perfectly clear. I won't be going near DU now of course but I was still perplexed by SimplyFixIt pushing the company so hard in their page explaining all the different ways to unlock your phone. I wonder are they receiving something from DU in exchange for their recommendation. I messaged SFI about what I learned about DU and am waiting to see if they reply to me. It has certainly tarnished SFI for me as I had always taken them at face value in the past but now I will certainly be more reluctant to trust them completely. I just thought I would let the Money Saving Expert community know that there is another culprit out there pushing people into using Direct Unlocks when they are clearly criminal. I don't get how they are still in business.

From Simplyfixits website tells you all you need to know
SimplyFixIt will SuperCharge your computer so that it runs as fast as the day you got it.
This is not possible as the PC's component are slowly burning out from day one

domquark

Another victim!
I got caught, believing SimplyFixIt that £17.99 was all I had to pay. I then got another bill for £32.99 (making a total of £50.98!). The second invoice was for a "Ready to Release" fee, which I did not pay. The phone used to belong to my Sister in law, so I knew the phone was fully paid up. I then got in contact with EE (which the phone was locked to), only to find out that they would unlock the phone for free (if my Sister in law called them), as it was out of contract!
DU will give you the first invoice with the word "Total" beside the [£17.99] amount, leading you to believe that is all you have to pay.
DU then send you the second invoice stating:


"EE UK require this additional unlocking fee to cover their potential loss of revenue".


This is not true, as EE unlocked the phone for free.


Alas, finally, you can't trust the Trustpilot reviews, as if DU get a negative review, they just continually report it for breaking the posting rules - almost all of the bad reviews have "magically" disappeared from their website, leaving only the glowing ones![FONT=&quot]
[/FONT]

JLHH

Please be aware. they have a strategy with big font for 29 dollars and when you are going to pay . There are some small but small font size saying that it is going to be additional fees. On a cell phone is really hard to see for older people like me. The total is on big fonts but the extra fees are really really small.

This strategy is a SCAM. I tried to contact them and they replied offering a voucher for the initial payment but they don't want to do a full refund.

They are abusing of people and not making clear on their home page.

At least at their home page when they advertise a $29 service, that's when they should also mention the extra fees.

I suggest going with doctorsim.com It is cheaper and transparent.

Stay away from this company

Ricspa64

I usually get all my buying advice from the brilliant MSE but in this case seem to have had a temporary brain freeze.
My "direct unlocks" nightmare began when looking for a cost effective way to unlock my wife,s hand me down iPhone 7 plus.

I had already looked at the high street shops and found a price of £25 for this service.
My second mistake was I looked at a site called "simply fix it" that recommended at the top of its list guess who? "Direct unlocks".

Money back guarantee, fast (iphone typically 6hrs) 24hr service, staff available 24/7, remote unlocking, etc all in flashing lights

After entering the IMEI on my mob I thought the £17.99 they quoted was a favorable price.
I paid for the service only to discover on the day my phone was due to be unlocked a further payment of £32 was requested!
After my first complaint Direct unlocks reduced the figure to £27.
After my second complaint Direct unlocks offered me vouchers to the value of £17.99.
All I want is my phone unlocked or my money back as stated on your site.

They tried to justify themselves by saying that a two part pricing structure was advertised on purchase. If there was such a warning in must have been in transparent text or just a sharp business practice!

I was advised by my banks fraud team as the transaction was done in an untraceable way to cancel my debit card.

This whole process has left me feeling misled and hoodwinked. How direct unlocks can suggest that paying £40 as opposed to the high street price of £25 is a good deal is a mystery.

I also emailed " Simply fix it " with my complaint who seem to both condone e.g. "Happy to use ourselves" and at the same time berate e.g. "speeds up to" & " not a fan of pricing structures".
It did help to calm my troubled mind and realise I was not alone in my pain when I found this D.U. forum.
Nevertheless to save other peoples misery I think it may be a good idea to shine a light and warn other customers of this sharp money harvesting ploy.

Ricspa64

This it the email back from "Simply fix it"


Thank you for contacting SimplyFixIT. I’m sorry to hear that the level of service you received from DirectUnlocks was not up to expectation.

We are happy to be affiliated with DirectUnlocks as we have used their services ourselves and have been happy with the end result. Generally, we would always advise that you talk to your network provider first, in most cases this will be cheaper but can often take longer with turn-around times on unlocks being around 30 days on average. With DirectUnlocks, you pay more, but your phone will be unlocked faster.

While I can’t say with any degree of certainty, it’s likely that high street stores offering quick unlock services will go through a process referred to as “jail breaking” the phone. This process installs unofficial firmware on the phone which allows it to be used on any network. If the process is successful your phone will be unlocked, but you won’t be able install any software updates on the phone. Any updates that install, may simply lock the phone back to the original network. It’s also possible for this process to stop the phone from working entirely.

Admittedly, I’m not a fan of pricing structures that start “from”, rather than quoting a final figure; I put them akin to broadband providers that sell broadband packages of speeds “up to” which I don’t find particularly useful. That being said, I think it’s also worth bearing in mind that DirectUnlocks don’t know how much they will be charged for expediting the unlock by the network until they have further details about the phone that is being unlocked. If I understand correctly, the initial fee that you pay covers their time to do this. I won’t however argue that this couldn’t be made clearer by them.

Again, please accept my apologies for any inconvenience this may have caused. I can assure you we would never affiliate with a company whose service we wouldn’t be happy to use ourselves.

George_Michael

Ricspa64 wrote: »

They tried to justify themselves by saying that a two part pricing structure was advertised on purchase. If there was such a warning in must have been in transparent text or just a sharp business practice!

Maybe the text on the advert was simply too big and the info about the two part pricing structure wouldn't fit on your screen, hence you missed it.

Ricspa64

One of many Possibilities? I think this forum speaks for itself in the fact that so many people have been cheated and caught out in the same way.

oldagetraveller1

If the previous post isn't canned meat then apologies. Reported as such anyway.

grayme-m

oldagetraveller1 said:

If the previous post isn't canned meat then apologies. Reported as such anyway.

Likewise, just joined and only two posts on exactly the same topic...