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  • FIRST POST
    • micmac22
    • By micmac22 7th Feb 18, 3:07 PM
    • 134Posts
    • 1,037Thanks
    micmac22
    Evans Halshaw Shiremoor £99 admin fee rant
    • #1
    • 7th Feb 18, 3:07 PM
    Evans Halshaw Shiremoor £99 admin fee rant 7th Feb 18 at 3:07 PM
    Hello Michael don't thing your pm is set up.
    Just a note to thank yourself and the EH customer service team (over the phone) for input.
    I received a phone call from the branch and we agreed to strongly disagree but came to an agreement over the cars.
    £1100 part ex.
    No £99 admin charge.
    full tank of diesel.
    Road fund licence tax i paid for with sale of vehicle but No separate receipt given for it (asked for), only mentioned on EH vehicle invoice. wont show as being paid on https://vehicleenquiry.service.gov.uk/ for 5 working days.
    Vehicle MOT showing as 9-4-18 on above site, No MOT paperwork given, sold vehicle without 12 month MOT ? probably been done ? but wont show for 5 working days.
    Had to ask for the V5C/2 new keeper details paper tare off from main V5.
    Told the £200 move a car deposit has been refunded but no receipt given wont show on account till next week.

    From a customer point of view these are a lot of things to bug a customers mind for a week, for the sake of pressing the print button when being paid for by EH admin staff. Overall its a shame about pushy sales managers in branch when you have nice (its cold, would you like a cuppa while you look round ) sales staff Stewart, but i suppose its their job.

    Would i recommend EH for cars yes, but id probably add not shiremoor sales managers.

    Thanks again to the customer service team, hope i dont have to bug you again.

    Regards
    Last edited by micmac22; 10-02-2018 at 2:22 PM. Reason: update extra information
Page 2
    • poppasmurf_bewdley
    • By poppasmurf_bewdley 10th Apr 18, 5:17 PM
    • 5,265 Posts
    • 5,363 Thanks
    poppasmurf_bewdley
    If they no longer charged the admin fee then they would simply include it in the price of the cars and increase them accordingly.

    It's ironic how you both would be happy with the cost "hidden" in the screen price of the car but when they attempt to be more transparent and display the cost separately you disagree with it.
    Originally posted by takman
    If their 'admin fee' was included in the price as you suggest, then it would be up to a potential buyer to compare prices with similar model at other dealers and see which is best value.

    Seeing two identical cars priced at £9995, and then finding out when you travel to the showroom that there's an extra £99 stuck on the bill when you buy is shady to say the least! If the 'admin fee' was included in the price, one car would be £10094 and the other £9995 and a potential buyer could make up his mind before visiting a showroom.

    So yes, the admin fee should be included in the price, and see how long EH last being £100 more expensive on every car they advertised.
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
    • Hunnymonster
    • By Hunnymonster 23rd Apr 18, 10:24 PM
    • 745 Posts
    • 267 Thanks
    Hunnymonster
    Was in Evans Halshaw in Hartlepool today - asked about the fee and the sales person was adamant that it wasn't optional. Walked and bought elsewhere for cash.

    Definitely smells like a shady practice, even if it is legal - it certainly isn't customer focused.
    There are 10 types of people in the world, those that understand binary and those that don't

    In many cases it helps if you say where you are - someone with local knowledge might be able to give local specifics rather than general advice
    • marlot
    • By marlot 24th Apr 18, 6:56 AM
    • 3,612 Posts
    • 2,733 Thanks
    marlot
    If they no longer charged the admin fee then they would simply include it in the price of the cars and increase them accordingly.

    It's ironic how you both would be happy with the cost "hidden" in the screen price of the car but when they attempt to be more transparent and display the cost separately you disagree with it.
    Originally posted by takman
    Adding it to the screen price WOULD be transparent.

    Or they could charge £100, £500, £5000 - where does it stop?

    The law says that all mandatory charges must be included in the screen price.
    • poppasmurf_bewdley
    • By poppasmurf_bewdley 24th Apr 18, 9:03 AM
    • 5,265 Posts
    • 5,363 Thanks
    poppasmurf_bewdley
    I bought a 2 year old Dacia Sandero Stepway from Hylton in Worcester in December. They tried to foist a £59 admin fee on me, and I told them I wouldn't pay it. Plain and simple. It was removed without a quibble.

    A lot of these companies seem to be trying it on with admin fees. I even had a caravan site try it with me a year or so back.

    It's just a way of trying to fleece a few more quid out of customers, and those that are mug enough will pay it.
    Originally posted by poppasmurf_bewdley
    Interesting that the two Hylton dealerships in Worcester I mentioned above in my post of 8th February this year have shut up shop and disappeared.

    These modern dealerships were very similar to Evans Halshaw - maybe the 'admin fee' was key to driving customers away and them buying elsewhere!
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
    • AdrianC
    • By AdrianC 24th Apr 18, 9:11 AM
    • 18,429 Posts
    • 16,633 Thanks
    AdrianC
    Interesting that the two Hylton dealerships in Worcester I mentioned above in my post of 8th February this year have shut up shop and disappeared.

    These modern dealerships were very similar to Evans Halshaw - maybe the 'admin fee' was key to driving customers away and them buying elsewhere!
    Originally posted by poppasmurf_bewdley
    No, they simply lost their franchises from Renault-Nissan UK.
    https://www.am-online.com/news/dealer-news/2018/03/22/hylton-group-to-close-renault-and-dacia-showrooms-following-nissan-franchise-loss
    • Juliev
    • By Juliev 1st Jun 18, 3:41 PM
    • 2 Posts
    • 0 Thanks
    Juliev
    Clarification please
    Hi micmac22,

    This seems like an outright poor experience, can I look into getting this sorted out for you?

    For clarity, the £99 charge is completely optional and covers the cost of additional checks we can make to give you more information about a used vehicle's history. It also provides indemnity cover for the full value of the vehicle. We do recommend it, but by no means is it required.

    If you'd like to drop me a private message with your full name, I'll contact the dealership team on your behalf and get this sorted out.

    Michael - Evans Halshaw Customer Service
    Originally posted by EvansHalshaw
    Hi, I'm probably about to buy from EH Walsall, I was also told I needed to pay £99 admin. Could you confirm that this is optional please?
    I've also been told I need to pay £20 for fuel in the car before I drive it away, even though it's showing in the sales photos that there are 39 miles left in the tank. Do I have to pay the £20?
    Thanks.
    • atrixblue.-MFR-.
    • By atrixblue.-MFR-. 1st Jun 18, 6:32 PM
    • 6,582 Posts
    • 4,554 Thanks
    atrixblue.-MFR-.
    Hi, I'm probably about to buy from EH Walsall, I was also told I needed to pay £99 admin. Could you confirm that this is optional please?
    I've also been told I need to pay £20 for fuel in the car before I drive it away, even though it's showing in the sales photos that there are 39 miles left in the tank. Do I have to pay the £20?
    Thanks.
    Originally posted by Juliev
    Ive never heared of anyone having to pay a fuel fee in order for the car to be released, as of the £99.00 fee id tell them to stick the car back up for sale as I'm walking away from BS.

    • camelot1971
    • By camelot1971 2nd Jun 18, 9:07 AM
    • 887 Posts
    • 1,355 Thanks
    camelot1971
    I've often wanted to buy a car and then just before the money changes hands charge the dealer an admin fee for my time coming into the dealership, wear on my shoes etc. Be great to see the look on the sales persons face!

    Seriously though, as people have said, it'e the total cost that matters. How the cost is broken down is irrelevant.
    • Juliev
    • By Juliev 3rd Jun 18, 5:08 PM
    • 2 Posts
    • 0 Thanks
    Juliev
    Thanks
    Ive never heared of anyone having to pay a fuel fee in order for the car to be released, as of the £99.00 fee id tell them to stick the car back up for sale as I'm walking away from BS.
    Originally posted by atrixblue.-MFR-.
    Thanks- think that's exactly what I will do!
    • Nearlyold
    • By Nearlyold 3rd Jun 18, 9:31 PM
    • 1,135 Posts
    • 961 Thanks
    Nearlyold
    The £99 Fee is optional it actually says so on the red sticker you should see in the car windscreen.
    If the salesman tells you its not optional he's fibbing, the salesman is meant to "sell" you the "benefits" of the protection that comes with paying the fee not tell you its compulsory.

    The ASA investigated this back in 2013 see https://www.asa.org.uk/rulings/cd-bramall-dealerships-ltd-a13-236544.html#.Vxs9ec6cFPZ CD Bramall is one of the Pendragon owned companies that trade as Evans Halshaw.

    As to the £20 fuel fee - tell them you'll pay this as long as the fuel gauge shows there is at least £20 worth of fuel in the car.
    Last edited by Nearlyold; 03-06-2018 at 9:39 PM.
    • Nodding Donkey
    • By Nodding Donkey 4th Jun 18, 9:12 AM
    • 2,606 Posts
    • 2,205 Thanks
    Nodding Donkey
    Go on then, tell us exactly what the £99 buys that is over and above someoneís statutory rights?
    Originally posted by martinthebandit
    It's now nearly 4 months since EvanHalshaw was asked this question. I think that is a good indicator of their attitude.
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