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Evans Halshaw Shiremoor £99 admin fee rant
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EvansHalshaw wrote: »Hi micmac22,
This seems like an outright poor experience, can I look into getting this sorted out for you?
For clarity, the £99 charge is completely optional and covers the cost of additional checks we can make to give you more information about a used vehicle's history. It also provides indemnity cover for the full value of the vehicle. We do recommend it, but by no means is it required.
Michael - Evans Halshaw Customer Service
Go on then, tell us exactly what the £99 buys that is over and above someone’s statutory rights?0 -
And this sort of thing is one reason why the ONLY relevant figure is the cost to change. Not the "admin fees", not discounts on the screen prices, not the PX "value". But the actual amount you have to fork over in order to drive in in the car you're PXing and drive out in the one you're buying...
The rest is just fripperies to do a bit of sleight-of-hand on the gullible.
This is something that has been mentioned before and I disagree that you should only look at the cost to change. This means your locked in to buying the car and trading in your car at one dealership, which usually doesn't get the best deal.
If you know the cost to buy the car and the trade in value separately then you can shop around and buy and sell cars in different places to get the best deal overall. Alot of people are lazy and just do both in the same place but I've had far better deals by selling the car privately for more money and negotiating the best price for the car on it own.0 -
This is something that has been mentioned before and I disagree that you should only look at the cost to change. This means your locked in to buying the car and trading in your car at one dealership, which usually doesn't get the best deal.
If you know the cost to buy the car and the trade in value separately then you can shop around and buy and sell cars in different places to get the best deal overall. Alot of people are lazy and just do both in the same place but I've had far better deals by selling the car privately for more money and negotiating the best price for the car on it own.
Thats very true. In fact i'd go further and say (for most people) its 3 parts - the price you're buying the car far, the price you're getting for your own car, and the rate you're paying on the finance.
All three of those should be treated as seperate entities.
Its very likely on a used car that you can get cheaper finance elsewhere.
Its also very possible that a.n. other dealer will give you more for your own car and this can easily be done by ringing around dealers or checking WBAC, etc.0 -
Several years ago at Lookers, I purchased a Fiesta, The salesman made out the invoice and asked me to sign.
I said "hang on, whats the £90 admin fee at the bottom"
He explained it was for the paperwork, getting the tax etc
No mention was made of this during the conversation to buy the vehicle
I said "arn`t you getting a salary for doing this work
He said, "no fee, no car"
I handed back the invoice and my wife and I walked out.0 -
martinthebandit wrote: »Go on then, tell us exactly what the £99 buys that is over and above someone’s statutory rights?
No answer came the reply which is about what I expected.0 -
Hi
I'm due to test drive and hopefully buy a car from EH on Saturday. Have spoken to the salesman today and he told me he had to warn me about the £99 admin fee which would be charged.
He said it was for an HPI check which I thought was strange as it would be a poor garage that sold a car that still had outstanding finance on it.
He did not say at any point it was optional. I'm really disappointed to hear that it is as it gives me little confidence in anything he has said.
I hope the EH rep on here can shed light on this practice.0 -
Liquorice_Twirls wrote: »Hi
I'm due to test drive and hopefully buy a car from EH on Saturday. Have spoken to the salesman today and he told me he had to warn me about the £99 admin fee which would be charged.
He said it was for an HPI check which I thought was strange as it would be a poor garage that sold a car that still had outstanding finance on it.
He did not say at any point it was optional. I'm really disappointed to hear that it is as it gives me little confidence in anything he has said.
I hope the EH rep on here can shed light on this practice.
Tell them to stick their admin fee where the sun doesn't shine.
It is the legal responsibility of the selling garage to ensure they have full title to the vehicle before they sell it. It is not up to the customer to pay for such a service on top of the price of a vehicle.
It's just an excuse to stick another £100 onto the purchase price.
There are plenty of other garages selling cars that don't charge an admin fee.
PS. Or tell them your admin fee for picking the car up is £150! See what they say to that!"There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock0 -
The problem with these extra fees is that the majority of people are so excited about getting a new car that they'll just pay them.
If everybody was prepared to walk away if they weren't removed then they would soon be left off of all bills.0 -
poppasmurf_bewdley wrote: »Tell them to stick their admin fee where the sun doesn't shine.ciderboy2009 wrote: »If everybody was prepared to walk away if they weren't removed then they would soon be left off of all bills.
If they no longer charged the admin fee then they would simply include it in the price of the cars and increase them accordingly.
It's ironic how you both would be happy with the cost "hidden" in the screen price of the car but when they attempt to be more transparent and display the cost separately you disagree with it.0 -
If they no longer charged the admin fee then they would simply include it in the price of the cars and increase them accordingly.
It's ironic how you both would be happy with the cost "hidden" in the screen price of the car but when they attempt to be more transparent and display the cost separately you disagree with it.
If their 'admin fee' was included in the price as you suggest, then it would be up to a potential buyer to compare prices with similar model at other dealers and see which is best value.
Seeing two identical cars priced at £9995, and then finding out when you travel to the showroom that there's an extra £99 stuck on the bill when you buy is shady to say the least! If the 'admin fee' was included in the price, one car would be £10094 and the other £9995 and a potential buyer could make up his mind before visiting a showroom.
So yes, the admin fee should be included in the price, and see how long EH last being £100 more expensive on every car they advertised."There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock0
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