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  • FIRST POST
    • jimjames
    • By jimjames 5th Feb 18, 11:02 PM
    • 12,582Posts
    • 11,229Thanks
    jimjames
    ESE Solar Panel Free Health Check
    • #1
    • 5th Feb 18, 11:02 PM
    ESE Solar Panel Free Health Check 5th Feb 18 at 11:02 PM
    Received a letter today marked "Important" from a company called ESE.

    "Our records indicate you haven't received your free health check and service on your system and your warranty may be due to expire. Please contact our team to validate your warranty and book your health check"

    The company is nothing to do with the installer of our system and I'm guessing is on a sales pitch to sell some sort of warranty. Quite what a health check on non maintenance panels will involve I don't know. Maybe I'm being too skeptical but the letter doesn't fill me with confidence. I'd hope if it was a genuine company it wouldn't be inducing some form of fault that then requires their assistance.

    It also seems to suggest replacing inverters that are 5 years old with a new one with a 20 year warranty.

    Has anyone had any similar contact from them?
    Remember the saying: if it looks too good to be true it almost certainly is.
Page 1
    • tunnel
    • By tunnel 5th Feb 18, 11:28 PM
    • 2,546 Posts
    • 7,851 Thanks
    tunnel
    • #2
    • 5th Feb 18, 11:28 PM
    • #2
    • 5th Feb 18, 11:28 PM
    No contact from said company here, but plenty of contact from similar companies via post and phone(where do they get our details from?) mainly pushing the virtues of retro-fitting SolarEdge, even when one of my systems already has SE and the other 2 are unencumbered by any shade. If it's by phone i usually waste a good 10 minutes or so of their time while having a bit of fun and being "dumb" before telling them to have sex and travel.....but not so politely!!

    If someone's going to cold call me they better be ready....lol
    2 kWp SEbE , 2kWp SSW & 2.5kWp NWbW.....in sunny North Derbyshire
    • Katiehound
    • By Katiehound 6th Feb 18, 12:09 PM
    • 4,390 Posts
    • 38,774 Thanks
    Katiehound
    • #3
    • 6th Feb 18, 12:09 PM
    • #3
    • 6th Feb 18, 12:09 PM
    I had a cold call from someone with company initials - so may have been ESE last week saying they were in the area and were giving free health checks on panels etc.
    Quoted figures for how many businesses there had been fitting solar when the Govt scheme started and how many there were now! Also said their firm had been in business for over 20 years? and their largest installation was for Lloyds bank recently (somewhere)

    Was I interested? ..No.... working on the assumption that there's no such thing as a free lunch or anything similar!!

    Incidentally my flipping invertor packed in at 5+ 1/4 years! The new one has a 20? year warrenty

    and I remember now he was talking about water heating, saving electricity to batteries and a whole lot of other stuff too.......
    Last edited by Katiehound; 07-02-2018 at 2:31 PM.
    Being polite and pleasant doesn't cost anything!
    If you found my posting helpful please hit the "Thanks" button!
    Many thanks

    2018 Wombling : Entrant 8 ..2220 cc+.2155mm (2.15.5) + RK 5.21= 29.60.5
    • tunnel
    • By tunnel 7th Feb 18, 6:12 PM
    • 2,546 Posts
    • 7,851 Thanks
    tunnel
    • #4
    • 7th Feb 18, 6:12 PM
    • #4
    • 7th Feb 18, 6:12 PM
    Aaaarrrhhhh
    Just had someone call asking about cleaning my panels and servicing my system, he proceeded to ask how often i have had them cleaned, told him everytime that it rains but he said but it doesn't clean them properly and my generation would be affected......really.....you don't think i check my generation.....you don't think i monitor my generation.......you don't think i don't keep a check on my FiT and realise my panels are working perfectly ok with a quick rinse from the weather.
    His response....well you keep cleaning your panels with dirty water and put the phone down on me......and i never got to question him about how he'll "service" my none moving part system....

    Ferking chancers....but how many believe the spiel and b****cks they come out with, it shouldn't be allowed(rant over)

    Still want to know how they get my details?
    2 kWp SEbE , 2kWp SSW & 2.5kWp NWbW.....in sunny North Derbyshire
    • ASavvyBuyer
    • By ASavvyBuyer 7th Feb 18, 7:24 PM
    • 751 Posts
    • 1,938 Thanks
    ASavvyBuyer
    • #5
    • 7th Feb 18, 7:24 PM
    • #5
    • 7th Feb 18, 7:24 PM
    Makes me glad we have a phone blocker, so very unusual for a cold call to get through.

    If they do get through, we just press a button on it and the number gets added to the blocked list.
    Rhondda Cynon Taf, 4kWp, W roof, 30 pitch, 16 x 8.33 Eternity 250w E+10 panels, Solar Edge SE4000-16A Inverter + P300 Optimisers & REUK Diverter
    + Toshiba RAS-10G2KVP-E Ultra High Efficiency Air Conditioner/Heat Pump
    • pinnks
    • By pinnks 7th Feb 18, 7:57 PM
    • 559 Posts
    • 1,254 Thanks
    pinnks
    • #6
    • 7th Feb 18, 7:57 PM
    • #6
    • 7th Feb 18, 7:57 PM
    We just turn on some music, tell them we'll just put them on hold for a sec to transfer to the phone in the other room, then place the phone next to speaker and go off and do something more interesting - like watch paint dry, or watch the neighbour was the car or whatever...
    Wiltshire - 5.25kWp
    3.5kWp: 14 x Phono Solar 250 Onyx, Sunny Boy 4000TL, WSW 40 degrees, June 2013
    1.75kWp: 7 x Phono Solar 250 Onyx, Sunny Boy 1600TL, SSE 45 degrees, March 2014
    • pinnks
    • By pinnks 20th Mar 18, 7:54 PM
    • 559 Posts
    • 1,254 Thanks
    pinnks
    • #7
    • 20th Mar 18, 7:54 PM
    • #7
    • 20th Mar 18, 7:54 PM
    Haha, got my ESE letter today. They even know I've changed my family's name to "Homeowner", though annoyingly they address me then as "Dear Homeowner". Clearly, I must take this important communication seriously

    I particularly like the paragraph that helpfully informs me that, "Almost all inverters that have been installed over the last 7 years have a 5-year warranty as standard. This means a huge proportion of millions of solar installations in the UK have expired" God rest their souls. What should I do? How do I know whether my installation has expired? Oh my, should I ring them to check?

    Oh, and apparently, inverter technology has advanced significantly since mine was installed and offer "many other benefits" which were unavailable when mine was installed including a 20-year warranty (for my expired installation?), online and remote monitoring and, wait for it, full solar PV upgrades. Wow, a full PV upgrade. Now I must surely rush out and get me one of those!!!

    So, overall a complete bag of shxt!
    Wiltshire - 5.25kWp
    3.5kWp: 14 x Phono Solar 250 Onyx, Sunny Boy 4000TL, WSW 40 degrees, June 2013
    1.75kWp: 7 x Phono Solar 250 Onyx, Sunny Boy 1600TL, SSE 45 degrees, March 2014
    • lam brook
    • By lam brook 28th Mar 18, 9:39 AM
    • 1 Posts
    • 1 Thanks
    lam brook
    • #8
    • 28th Mar 18, 9:39 AM
    Deception and total scm
    • #8
    • 28th Mar 18, 9:39 AM
    Received same letter offering 'Free Health Check, Service etc' phoned the number to find that ESE Services want 20 a month to extend your warranty THEN you qualify for the free health check and anual service/maintenance etc. In other words, money for old rope!
    They're based in Liverpool and I'm down in Dorest, but ESE wouldn't reveal who exactly they'd use to conduct these checks and sevices etc, or who's liable for shinning 25 ft up a ladder and work on the roof.
    Its all a deceptive marketing and a scam, and I doubt ESE will replace faulty parts free of charge. Like most warranty/insurance schemes, you'll have an anual quota of costs/parts, say 1000, and after that you pay the rest. Seen it all before with Central Heating schemes.
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